AppleZulu

gatorguy said:

I'm amazed by the number of people who say their AirPods have the crackling issue, yet never bothered to check and see if Apple would replace them as defective. Are there that many people who accept flaws and hiccups as normal for Apple stuff and don't look elsewhere for answers?

Every once in a while someone will post on the neighborhood social media that their (usually unlocked with valuables in plain sight) car had been burgled. Sometimes others then reply with a similar story. When asked if anyone reported the thefts to the police, it seems not to have occurred to anyone to do anything other than complain on social media. I assume the thought process is similar in this case. 

warmc0rn said:

this is so messed up. Mine have been crackling for almost a year now and I’m just now hearing about this. My 3 years passed this June. What can I do? Just wait for lawsuit now?

So you had crackling earbuds for seven months’ of replacement program eligibility and never thought to check with Apple or even had the curiosity to do a search online to see what’s up?

Maybe just chalk it up as a lesson learned, act like a grown-up and buy a new pair. 

MikeTaku111 said:

Hi there, I hope you all are doing well,
Can you please tell me why is Apple being sued over the AirPods Pro, and what are the main issues with the product?

Hi there, I hope you are doing well, Can you please tell me if you are a bot that either asks a question that is answered in the article or simply summarizes the information already stated in the article?

OctoMonkey said:

genius_mac said:

I had an Airpods Pro 1st generation that was denied the fix because their service program had expired. I had not used them much while exercising or in calls. The buzzing got worse if I used the airpods while moving or spoke. When i found about the service program it was too late. 

The Apple staff acknowledged it was a common issue and recommended buying new AirPods rather than repairing them since they were no longer covered by the service program. 

At which point, I would purchase a different manufacturer's earbuds - You sold me defective earbuds, knew I owned the earbuds, didn't inform me of the service program and now want me to purchase another set of earbuds from you?

It was a ‘service program,’ not a recall, and was/is in effect for three years after the device was originally purchased. If an owner had the problem for years and never asked about it or even wondered enough to google the symptoms, that seems like the issue was a pretty low priority for that owner. First-gen devices have been off the market for over two years, so it’s questionable how many replacements they’d still even have in stock. So you think someone who let it go for that long without checking into it should get what, exactly? A free pair of second generation earbuds?

I went through a couple rounds of replacements-of-replacements for the first generation AirPods Pro because of the 'crackling' issues. Would it be better if they didn't have that problem? Absolutely. Given how painless the warranty replacement process was, however, I fail to see how a class action suit is appropriate. Since Apple already implemented a replacement program for affected AirPods, what is the point of a suit seeking to make Apple implement a repair and replace program for affected AirPods, other than to provide for a vehicle to collect attorneys' fees that hadn't previously been needed, since Apple willingly addressed the problem without a lawsuit?

P.S. This is precisely why Apple put the charging port on the bottom of the Magic Mouse. By making it impossible to use the mouse while it's charging, they avoid the lawsuits from the inevitable cases of damaged charging ports that would result from some people leaving their wireless mice plugged in all the time while using them. Apple could've put the port on the front and plastered warnings everywhere, telling users not to leave the mouse plugged in once it's charged. They could've even written code that would pop up a dialog box that says, "Your Magic Mouse is fully charged. Please disconnect it from the charging cable. Do not leave your Magic Mouse plugged in after it is charged, as you may eventually damage your Magic Mouse by leaving it plugged in while using it. [OK]."  Some percentage of users would click "ok" and leave it plugged in anyway.

Some percentage of them would then eventually damage the charging port on their Magic Mouse by torquing and twisting a connection not designed for constant, repetitive motion. They would then find some lawyers who would file a class action suit arguing that by putting the charging port on the front of the mouse, Apple knew that some users would leave them plugged in and damage their devices. In fact, the lawyers would argue, those warnings serve as an admission that Apple knew about this "defect," and therefore they must repair or replace any mouse damaged by such misuse, and then pay a hefty damages fee to customers and their lawyers in penance for this grievous mistake.