seanismorris

sflocal said:

Tim Cook needs no defense.  He's an incredible CEO, the rise of Apple's dominance and value was under his watch and those that believed in him were rewarded handsomely.  I myself as an AAPL owner benefitted handsomely because of Tim Cook.  

All the armchair CEO's that criticize him (like Sog35) couldn't run a lemonade stand on a hot day.

ihatescreennames said:

retrogusto said:

I had to replace a swollen MBP battery several years ago (with the same trackpad problem described above), and at the time the guy in the Apple store told me it was my fault for leaving the laptop plugged in after the battery was fully charged. I pointed out to him that all of the laptops in the store were also plugged in with charged batteries, but he stuck to his story. The replacement eventually swelled too, but fortunately these batteries were easily removable, so I just took it out and gave up on batteries for that one. 

Leaving the MBP plugged in to power continuously can wear the battery out in a fairly short time (I mean that in the sense of someone who uses their MBP as if it were a desktop computer so it just sits there for a couple of years, plugged in). That won’t necessarily cause the battery to swell but can result in a battery that just won’t hold a charge. However, over-charging is one reason why batteries swell so perhaps the guy at the Apple Store was just confusing the two.

Side note: if you have a MBP that has a swollen battery AND that battery caused additional damage, like breaking the trackpad and/or the top case it isn’t uncommon (though not guaranteed) for Apple to replace the trackpad and top case at no charge when you pay to replace the battery.

StrangeDays said:

seanismorris said:

Andrew_OSU said:

seanismorris said:

I see a cracked screen...

How is it possible all the parts listed are actually damaged?

Did it get hit by lightning?  It sounds like Apple didn’t have the parts or experience to make the repairs.

Is the damage Apple’s fault?  Obviously not.  But the Apple Store should be able to send it somewhere to get fixed, and not for $5000+.

This story is embarrassing for Apple...

They say in the video that it required a power supply, a motherboard, and the display. They really damaged it when putting it back together. They aren't at all disagreeing with what needs repaired, and are in fact the ones who confirm what parts were damaged.

So two things. The third-party repair shop lied to get out of doing the repair because the repair certification has been available since before they asked, and the parts that were needed were available about a month or two after they went in to inquire about it. It sometimes takes a bit after launch for parts to make their way through the system and made available to stores and third-party repair shops.

If they went in with the Pro today, chances are it would be able to be repaired. But remember, at this point, the only thing that is left without needing repair is basically a shell, some ram, and the SSD. The rest is shot and needing to be replaced. It would have been cheaper to buy a new one.

The video is really just clickbait and hammed up for the camera.

I think the moral of the story is don’t buy an “all in one” iMac Pro from Apple.  Those parts shouldn’t have been more than $1500, unless they did something stupid and soldered the processor to the motherboard.

If you buy a Pro machine, everything should be able to be swapped out: the CPU, GPU, drive, ram, etc. (no the CPU probably isn’t upgradable for a reasonable amount).

The “can’t be upgraded” bit them in the ass.  This is a poor design for a Pro machine.

Ah look, he’s an armchair electrical engineer and armchair logistics expert too. Impressive.