LukeCage

nhughes said:

tzeshan said:

StrangeDays said:

nhughes said:

StrangeDays said:

nhughes said:

StrangeDays said:

Hyperbolic piece, our week after Thanksgiving was joyous and without issue on any of our devices? What are we doing wrong??

Guessed the byline by the headline. 

"Major problems did not affect me, therefore they are not major problems."

I said Apple, the company, had a week that was not joyous. By any measure it was a public relations disaster. I am genuinely glad to hear your week was joyous, though.

By the same exact token -- just because some people experienced problems doesn't mean many or most. I've been with family all thru and after Thanksgiving, all Apple devices, and none of us were in a living nightmare because none of us experienced any problems. Sure bugs exist, but the way the techie echo chamber makes it out you'd think everyone's devices were failing everywhere. They aren't. 

If you found out that your front door lock didn't work properly, even though no actually one took advantage of it and broke into your home, would you give the lock company a pass for their mistake? The root bug in macOS is an embarrassment for Apple, and they deserve to be taken to task for it.

My iPhone X was not affected by the iOS 11.1.2 bug, but my wife's was. Took multiple attempts to install the 11.2 update because the springboard kept repeatedly crashing. On any week, that would be a bad bug. On this week, it's the capstone for an unfortunate series of self-inflicted wounds.

I'm not denying there are bugs here. But the impact has been minimal due to the speedy response. I don't know anyone who had intruders from this zero-day exploit.

In my mind, a true PR disaster -- having your product burn down cars and catch fire on planes, prompting every single domestic flight to cite it by name, triggering multiple recalls. That's a disaster, with real-world impact. This wasn't that. That's why I say it's hyperbolic to equate these relatively low-impact bugs to true disasters.

But but it does affect goodwill toward Apple. Apple earn most profits on smartphone sales because people trust the high quality of Apple products. 

Which is exactly why the first section of this editorial is about customer satisfaction, and not the bugs themselves. This guy gets it.

asdasd said:

The bank of England has no expertise in this matter I would have thought.