Naiyas

I never used Verizon when I lived in the US so I can’t speak for their customer service, but I do get completely fed up, regardless of country, for what amounts to “mis-selling” or “mis-advertising”.

You buy an unlimited plan with an advertised speed (usually in huge type) and then hidden in the small print is a clause that actually says “I know you think you’ve got an unlimited plan at the speed we’ve emblazoned in bold nice and big, but actually you don’t because if you use more than a certain amount of data we’re going to slow you down”.

This is not unlimited then is it! It is a speed capped service depending on data usage. This is the problem in my opinion and the sooner companies were forced to be honest and clear the better. Having to read the “small print” to find this BS is not the answer.