Kevin33

And then there was me. I'm one of the idiots so many of you are talking about. I have Verizon and I have the Note 7 actually 2 of them, one for each line on my account. I'm typing this from my Note 7.
  Now here's the reason why. When the phone was launched I preordered them from Verizon. First new phone I'd had in years. I had an iPhone 4 until the Note 7. Well Verizon got the wrong color in but the rep was nice and told me it would be days before they could get the phones in I wanted. Then he said he had called Best Buy across the street for me and they were holding two of them. I thanked him and we went across the street to get them. I didn't want a higher monthly bill so I paid the full amount for both phones.This is the issue why I still have the phones.
  It was a lot but it was a one time time purchase. A week after that my phone shorted out my car while plugged in. I called and filled an insurance claim and got another Note 7. At this point there were many misconceptions about certain serial numbers and other things causing this, as stated "We must of had the phones from a bad batch". Verizon would refund me a bill credit for the insurance claim on my bill. So I replaced the second one also. They arrived and we activated them. We gave the other two back to Verizon. The next day the 1st recall came out. We waited and the replacements came; we switched them at the Verizon corporate store. Well then the second recall and discontinuation came.
  We tried to return them to Verizon. They said no they only exchanged them, we bought them at Best Buy so we would need to go there. Verizon would let us surrender the phones but give us zero credit. So we went to Best Buy. They can't return them there either. The numbers don't match what we bought there because we had swapped them out. So we called Asurion, the insurance company, and were told it was cancelled out through Verizon they can't give any money back. So we called Samsung and set up a case and have waited and waited. Finally we were called back after Christmas and told that after investigating the matter. We would have to take it to Verizon. Still fighting with Verizon and Samsung. I'm not giving away $850 per phone to Verizon / Samsung for shits and giggles. So until someone will let me return them and give me the money back iI'ven some form, I've been using my phone. I'm fine with even a Verizon gift card for the amount. I'll go back to my old phone and wait till this fall to use the gift cards to purchase 2 of the new phones that came out. No one will work with me. Unfortunately I didn't use a credit card to purchase the phones or I would've filled a dispute. Now you all know why at least two of the Note 7's are still being used.