cyclonus

nhughes said:

Which is exactly why the first section of this editorial is about customer satisfaction, and not the bugs themselves. This guy gets it.

I think it's pretty fair to say that there have been a number of equally "disastrous" situations in Apple software history with far more widespread and serious damage done to data and some cases hardware.  I'm looking at you 10.5 data loss bug.  Oh and the 10.6 guest user data loss bug.  Completely lose your data forever simply by copying and pasting or signing into a guest account.  How about iPhone OS 2 launch where simply launching the AIM app would totally brick an iPhone?  MobileMe iPocalypse anyone?  Don't even get me started with iTunes and it's track record for abominable horrors in it's time.  Oh how about Apple Music's disappearing libraries?  iTunes Music Match kidnapping songs?  I think you get it.  

All of these incredibly public software meltdowns followed by...consistently top-line customer sat scores.  Having followed Apple and their customers as long as you have, I think you could agree with me when I say that Apple's overall user experience is fantastic enough to negate minor irritations like what you've written about here.  Apple always responds, repairs and learns quickly.  

In terms of sample size - I spent the entire week with literally hundreds of people using Apple hardware and never encountered a single soul complaining about respringing.  Most definitely never heard anyone fretting about compromised root accounts.  

It's WWDC week. This isn't a slow news week. How on Earth does AI run with something this uninteresting? That album was so 2 years ago. How is this spun into a loss for Apple? The album has clearly reached the point in it's cycle where it needs to expand it's reach to keep moving streams.