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Tim should asterisk all his comments on privacy with *except for China. China of course is a totalitarian communist nation where it’s citizens are surveilled 24 hours a day with no privacy from the Govt. Citizens are routinely disappeared and they currently have 1-2 million in concentration camps in the western provinces. But hey, they love our iPhones.
I had an abysmal experience the last time in the Apple store. I had made an appointment a week in advance to pick up and activate my new Iphone XR, trading in a 6S. After an hour in the store, passed to 3 different reps, I left the store with a non-functioning iphone (though I didn't know this until after I left the store to go to dinner). I returned to another Apple store after dinner and they could not fix the problem, had to go to T-Mobile, where one of their reps replaced the sim and activated it properly. Follow up customer surveys and comments were not answered by Apple. And I am a long term Apple shareholder. Not sure what Angela does for her $70M, but I'd start with sending customers home with working products.