MPH

JFC_PA said:

Promised in writing he could submit as evidence? OR a sales rep made an oversimplified mistake, possibly out of ignorance, while the actual written tech specs documented the fact of their being multiple versions. 

I was using T-Mobile at the time. I asked for a carrier unlocked phone. I was told this was. I paid for it and got the receipt. It clearly stated "AT&T". I said I don't use AT&T and was told not to worry as it was carrier unlocked and would work with any carrier. I think the Apple Store sales rep didn't understand there were two separate models of this device and their intricacies. I am attaching my receipt - no where does it say what modem or carrier limitations it has.

smiffy31 said:

tht said:

Apple store rep messed up and all they needed to do was change the phone to a Qualcomm modem one.

It could be the buyer was a jerk and no communication between himself and Apple could have ensued. Well, in that case, they both messed up.

Easy to just change a 2 YEAR OLD phone for a new one because he said it should work anywhere !

I bought the phone in October 2016, and tried using it on Verizon in January 2018 - 15 months, not 24. And I asked, and was told, that the phone I purchased would work anywhere. That's exactly why I bought it.

riverko said:

Well, did he recorded what he exactly asked and what he was exactly told? Or he just stated what he thinks he asked and what he recalls to be told? Used to work on the other side of the shelter so i can remember, that people often think they asked something and they didn’t. Of course he won, because in these cases the consumer is taken as the weaker one so he’s the one who gets it right. But yet again - i wouldn’t be so strict to blame the Apple Store only

I didn't record the audio of the transaction, but I have never, ever bought a carrier-restricted phone in my life. I made it clear this model needs to work on all carriers (like the previous 6S model) and was clearly told it would. Then it didn't.

mike1 said:

Why would an attorney be required in small claims court? Isn't that part of the point od small claims court? A store manager could easily have explained the difference between unlocked and carrier restrictions with each model.

Individuals don't need an attorney, but companies do.