AppleFixer1227

As an AASP authorized technician I can understand AppleInsider's point of view. I can also see the frustration as the customer brings in a computer for repair. While I agree the customer is not always right, I do believe that Apple and/or the AASP should have provided a repair estimate, as high as it may have been. The straight refusal to repair, is within the terms of service, but as the parts are all available I do believe the customer should be given the opportunity to make the decision to repair. 
As for the tone in this editorial.. I often come to AppleInsider for news and happenings within the Apple community and I find their content fantastic. In this Op-Ed though I believe the tone was very adversarial and in poor taste. While on one hand, saying the content was click-bait-ish, on the other hand addressing it on their own front page for their own click-advertising. While I do respect everyone should have an opinion in the matter, I don't believe this Editorial was to the quality and professionalism I have come to expect from AppleInsider.