hotsauce412

I work for Apple in the mac+ department. I handle every product that uses an Apple id. Everyday I handle on average 10 - 15 calls about 2 factor. The process is far from perfect, not fully explained to customers and is hated by most employees (including myself) because we take the brunt of mad customers frustrated with the process. Beyond the pain of the time it takes you have a bigger issues if you cant get to your trusted device. You have to enter account recovery which can take at minimum 2 days to up to a month. During this time the customer has zero access to the account. I put on average 6 people into recovery a day, everyone one of them being mad that it takes as long as it does. Apple has insane resources available, there is no reason to take peoples phones, tablets, computers away for days simply to change a password. This lawsuit has merit as a whole problem, but I disagree with the concept of wasting 30 seconds to sign in.