HenryDJP

ElCapitan said:

LOL

Perhaps it will teach Timmy & Co to go back to good, old, well tested Apple product management practices of NOT announcing product till they are ready to ship (meaning they are also properly tested)!

Now if they had done the same with certain keyboards too,  a lot of grief on both sides of the coin would have been avoided. 

jas99 said:

I’m extremely glad to know that Apple has retained its high standards.

The worst possible decision would’ve been to issue a subpar product.

Kudos to Apple for not shipping something that wasn’t significantly better than other alternatives in the marketplace.

cecil4444 said:

So it was always ever vaporware. Nice going, Apple.

MplsP said:

HenryDJP said:

tokyojimu said:

I've been having keyboard problems on my 2017 MacBook. But the repair means doing without your computer for a week as they send it out for repair, and so I haven't reported my problems yet. I wonder how many others might be in my position, artificially deflating the number of users affected.

Not to be "That Guy" but if you refuse to take 5-7 days out of your life to get your computer fixed  for free so you can get on with whatever you use it for then there's no reason for you to complain. There are also people who have issues with their Macs, PC's or whatever tech product they have and don't have a warranty and have to pay for repairs PLUS being without their computer while it's in service. If it's not the keyboard it's the screen. If its not the screen it's the hinges. If it's not the hinges then it's the logic board. These are common issues that laptops have regardless of brand, so if you're thinking to reply with "Well Apple shouldn't put out faulty keyboards", well that's the nature of tech, regardless of brand, regardless of cost. 

Dell's service repair quotes 2-3 weeks. I don't think 5-7 business days for an Apple repair is being unreasonable. 

It’s not that a week is unreasonable; it’s just that it’s undoable for people who depend on their computer for a living. The other frustrating part of the issue is that these are not $200 chrome books - they are $1500+ premium laptops that are marketed as such. The fact that the keyboard is not only less reliable, but worse from a user perspective than the keyboard on a $500 computer is just unacceptable. Add to taht taht the repair costs hundreds of dollars and people have every right to be pissed off.

I’d echo many of the comments above - I started having issues with my 2017 MBP about 6 months after I got it - the command key started sticking. I guess not as critical as the T or the A, but still a big deal. I was able to get it cleaned out and working again and since then have purchased a silicone keyboard cover which has mostly eliminated further problems, but I’m pretty sure I would have become one of the ‘uncounted statistics’ - people who have had issues but haven’t gone in. My 2011 MacBook Air was at the end of its life, so I replaced it, but I’m now regretting that decision. It’s a great computer with a crappy keyboard

tokyojimu said:

I've been having keyboard problems on my 2017 MacBook. But the repair means doing without your computer for a week as they send it out for repair, and so I haven't reported my problems yet. I wonder how many others might be in my position, artificially deflating the number of users affected.