jhu

I had an Iphone7 plus that demonstrated a similar  problem, (microphone wouldn’t work, and any app that used the microphone had the microphone button greyed out) it happened one or two months after it went out of warranty,  phone was otherwise in perfect condition.  The microphone through the headset also wouldn’t work. Took it into apple a couple of times, Genius Bar ran hardware self checks, got me to reinstall it several times,  because they said it can’t be a HW problem and might be a SW issue.  I kept on saying to them that They only offered me a fee to take it in to have a closer look but with no guarantee they could fix it or how much it would host if they were going to fix it. I wasn’t very happy but I’d already wasted a lot of time, and as it was my company phone and I wasn’t due a replacement for another year, and couldn’t get them to pay for a speculative repair, i went back to use an older phone (iphone5s with a cracked screen), for the rest of the year until I eventual got my upgrade.

Before  I go further, I’m not gonna be joining this class action as I don’t believe in this kind of process.  However I can’t help but feel a bit upset that they weren’t able to diagnose such a a HW fault, and that because of the unknown nature of the fault I couldn’t go back to my company to say it’s would cost this much to fix. Maybe that’s just life, but apple is a premium brand with a quality reputation so I expected them to do better, especially as I’d hope they’d want to find out why it wasn’t working to improve things in future models.  ( I’m an engineer and that’s what we  care about, as it’s a continuous process to track down everything to get to a low field failure rate) 

anyway iI posted this (it’s my first post - so you can tell the subject effected  me enough to post) in case anyone else had problems with audio on this or other models, with the hope that it might help, and that maybe the message will get back to Apple and they can keep improving their products and service