jdnyus
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Customer trapped in Apple & FedEx blame game over lost Apple Watch
Sadly, this is what Apple's customer service has become. Bad, all around. I remember the days when you could call customer service and get a caring human being. It's not THAT long ago. One of Apple's selling points was its customer service. Now, as described, you have to press numerous buttons, and still often don't end up in the right place. Or, worse, the chat lines - they ask you 15 questions over a 10 minute period, only to tell you that the chat doesn't handle your issue and you need to call. Or that you reached the wrong chat line and they transfer you to another one that says they are not the right place. The worst. I had a similar experience to what you describe when I mailed them a laptop I was trading in. Fedex (or UPS...I forget) said Apple got it - tracking showed it delivered to the right address. Apple said they didn't have any record of receiving it. It took me numerous calls with idiots on the other end who did nothing more than read me what appeared to be prepared statements, trying to just get rid of me rather than helping. Finally, I got someone who put in a "ticket" and they found it and refunded my money. Apple is all about profit and it doesn't give a ^%$* about customers anymore. Even their normal return period - its way too short. Say what you will about Amazon and Bezos, but Amazon makes returns easy, regardless of the price of the item. I love my iphone/ipad/MBPs, and they rarely need service. But, if I could get the equivalent from another company that doesn't stick it to the customers at every opportunity, I would switch in a second. Apple knows that they can treat us like garbage and we will still buy their products, and they act that way.
