itadmin81321

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  • IBM's 200,000 Macs have made a happier, more productive workforce

    itadmin81321itadmin81321
    loopless said:
    How the worm has turned....
    I support PC's and Mac's. If things are working well it's hard to say MacOS is better than Windows 10 for a pro user. But when things go bad with Windows, they turn into a complete and utter nightmare than can suck your soul dry. Plus the hardware , at least Dell machines, is of a measurably lower quality. They just fail more often. I have had 3 or 4 motherboards replaced out of 20 machines.
    Odd Loopless on a percentage bases I have had a higher percentage of out of box failures on apple products - logicaboard, keyboards, USB C ports etc,  than I do with Dell's though we do stick with the Latitude and Optiplex lines.

    With Apple we endure 5-10 days of down time to remote diagnose with Apple to have to box and ship the thing off and wait for them to repair it offsite and ship it back.
    With Dell it usually a 10-30 minute phone call resulting an on-site coming to our office with replacement parts to service the machine the next day.  Total down time 2 days on par.

    A typical Apple Hardware support ticket needs about 16 hours of our help desk staff's time to work with Apple, ship it, receive it, and reload software before it can be returned to the user.  Plus the 5-10 days at the repair center.  -  The closed Apple Store is over 4 hours away

    A typical Dell Hardware support ticket needs about 3 hours of our staff's time to diagnose report, greet the tech the next day, and push a clean image to workstation after the repair is complete.

    Our Cost to support Apple is 5x what we spend on Dell by machine not including the over inflated cost of apple hardware.
    muthuk_vanalingam

  • IBM's 200,000 Macs have made a happier, more productive workforce

    itadmin81321itadmin81321
    Mike,

    Do you have any details on IBM's Environment, Usage Policies, Restrictions etc.

    For Example are these Macs tied to a Microsoft Active Directory Envionment?

    Are the users local admins or standard restricted users ?

    Is the Apple Store Blocked on all Macs ?

    Is Personal Apple ID usage banned or blocked ?

    How does IBM prevent Apple users from syncing everything they can get their hands on to a personal iCloud account ?

    Also what other options does IBM offer besides IBM workstations and Apple products - Could an employee pickup a Sony or Dell ?

    ---- Cherry picking the statistics which make your Turd glitters is great but it doesn't stop it from smelling.
    GeorgeBMacFileMakerFeller