Emy3417

If you call or chat with Apple, they’ll start by telling you to Reset Network Settings. When that doesn’t work, they’ll have you Erase All Content and Settings and set up your iPhone as a new phone and not from a backup. When that fails to resolve the issue, they’ll tell you it must be a hardware problem and want you to visit a store to diagnose the problem. I’m not sure why they can’t just tell people that the problem is in the software and JUST FIX THE PROBLEM. iOS 13.5 doesn’t resolve the issue. Still waiting Apple.....