iantdean

“It has been found that the problem lies in the app failing to prompt the user to turn on Exposure Notifications on their new smartphone, a prompt that would normally appear the first time the app is installed in the form of a permission request.”

NOPE!  2 of us had the same problem.  The first thing we checked was those settings.  They were set correctly.  We disabled them then enabled them again .  And still it wouldn’t work.  The only thing that worked was to delete the app and reinstall it.  And when we did that there was no prompts asking to turn exposure notifications on, because they were already set.