robin huber

Angela is only one of Apple’s top execs who don’t have a public company email. If you have an issue or suggestion about the store, address it to tcook@apple.com. I did and got a nearly immediate response. Not from him, but from the manager of the store in question—a personal phone call nonetheless. Issue resolved to my satisfaction. Hope Tim at least cc’d Angela though. She needs to know what goes on. 

I like Sirius XM in my car, but was really pissed when I found out they charge extra to get the same content via your iPhone or Mac. I refuse to do it. This is what happens when there is no competition. Feds should never have allowed Sirius and XM to merge. It’s a monopoly. 

Disney has been living a double life. Behind the happy mouse face is a corporate culture steeped in old Walt’s reactionary politics. When I was a kid in the sixties, I was turned away at the date of Disneyland for having long hair. It was no accident that Walt chose then ultra conservative Orange County for his park. The L.A. Times reported today that Disney is banning pre-screening of films for their reviewers because the paper recently reported on the unsavory relationship between the city of Anaheim and the company. Very Trumpian behavior, banning the press for saying critical things. Anaheim is basically a client-state of the corporation. It’s government was long ago bought-off by various favors and sweetheart deals. It gets whatever it wants. Fox sounds like a good fit. 

I have never been upsold anything in an Apple Store. I know what I want, I go in, they get it for me. End of story. When I worked there years ago I was trained only to assist people getting what they need or want, and to answer all questions. Was never told to suggest a higher priced option for its own sake, only to fulfill a stated need or requirement. Apple Store shopping is the antithesis of High pressure sales. 

Just got back from two weeks of touring in England via rental car and public transit. Used Apple Maps and navigation for everything. Worked superbly, though I blew through a lot of data. London bus and tube navigation was especially good. Thanks Apple.