- Last Active
I am already on my second XR case. I bought the first case soon after it was launched but by April 2019 was demonstrating all the bad behaviours reported above and I logged a service visit to my local Apple store and they replaced it (although I had to revisit to collect as it counted as a replacement part and they had to ship one to the store - despite there being plenty of them on retail display!).
My second case has similarly degraded to the point that I no longer use it - it’s in a drawer - and I intended to go back to Apple but held back because it was a bit of a hassle previously to get a replacement. Seems now I can get a replacement with a single visit (🤞) so I’ll be taking advantage of this right away.
Interestingly I had similar problems with an Apple battery case for an iPhone 7 soon after those were launched - same behaviours - the replacement didn’t degrade though.