or Connect
AppleInsider › Forums › General › General Discussion › iMac models from 2009 now covered under hard drive replacement program
New Posts  All Forums:Forum Nav:

iMac models from 2009 now covered under hard drive replacement program

post #1 of 28
Thread Starter 
Apple on Friday quietly extended its iMac 1TB Seagate Hard Drive Replacement Program coverage back two years to include models sold from October 2009, effectively adding almost two years to the initiative which previously included machines sold between May and June of 2011.

iMac 3


News of the extension, first reported by MacRumors, was posted to Apple's Support webpage sometime on Friday, which noted email notifications were being sent to affected iMac owners who took the time to register their products. Users can also check the program's webpage to confirm eligibility.

From the announcement:

Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.


iMac owners who were affected by the Seagate-specific failure can have their hard drives replaced for free from Apple or an Apple Authorized Service Provider, or those who have already paid for repair or replacement can contact Apple for a possible refund.

First initiated in July 2011, the recall originally ran through July 23, 2012 and covered iMacs sold between May 2011 and July 2011. The program was subsequently extended for an additional year. With Friday's announcement, the replacement plan has been broadened again, and now covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage.

Seagate's storage components were at the center of another fiasco in 2007, when Apple acknowledged that a number of MacBook and MacBook Pros shipped with faulty hard drives. An apparent manufacturing flaw caused the drive head of some units to permanently fail, scratching the disk patter and causing permanent data loss.
post #2 of 28

"iMac models from 2009..."  Was that the last time Apple released an iMac?  It sure feels like it. 1rolleyes.gif

/

/

Ten years ago, we had Steve Jobs, Bob Hope and Johnny Cash.  Today we have no Jobs, no Hope and no Cash.

Reply

Ten years ago, we had Steve Jobs, Bob Hope and Johnny Cash.  Today we have no Jobs, no Hope and no Cash.

Reply
post #3 of 28
Quote:
Originally Posted by Rot'nApple View Post

"iMac models from 2009..."  Was that the last time Apple released an iMac?  It sure feels like it. 1rolleyes.gif
/
/

Lol!
post #4 of 28

Honestly we need to get away from Mechanical storage devices.  I know of flash drives that have lasted longer and have been more durable than mechanical magnetic storage drives.  Eventually the storage technology will become so proficient that it will be stupid to use a non SSD in your machine.  Good riddance to power hungry technology.

An Apple man since 1977
Reply
An Apple man since 1977
Reply
post #5 of 28

Seagate is the best for failing drives. Too many horror stories. They are noisy even when idle and prone to fail.

post #6 of 28
I have an early 2008 iMac whose HD failed in 2010. The second HD I replaced recently with an SSD. Now if only I could do something about the fan noise...
post #7 of 28
One or two trips to some authorized service provider, time spent on the road and waiting for the machine costs much more than ordering a new drive online, and then replacing it yourself in a few minutes.

This will work until each and every Apple device is glued together. Pentalobe screws are no problem, but heat guns do create stress.
post #8 of 28

Good news!

post #9 of 28
Quote:
Originally Posted by kcartesius View Post

One or two trips to some authorized service provider, time spent on the road and waiting for the machine costs much more than ordering a new drive online, and then replacing it yourself in a few minutes.
This will work until each and every Apple device is glued together. Pentalobe screws are no problem, but heat guns do create stress.

The hard drive on my older iMac (might have been 2009, but I haven't heard anything from Apple) failed 6 months ago.  It never occurred to me to ask Apple about it.  I just looked up the replacement instructions from MacFixit (and YouTube, etc.), ordered a new raw drive and did it.  I already had a the funky screw driver set and it wasn't that hard (maybe an hour total).

 

The best part: Time Machine made getting all the programs and data reloaded a friggin' dream.  Sure it took a while for the OS to get installed and then recreate everything, but it required very few clicks/keystrokes and was very straightforward (Do you want to restore from a Time Machine backup? Yes, please. Click. Done.).

 

So Boo to crappy hard drives and thumbs up to easy, intuitive, no-thought-required backup and restore systems (like Time Machine).

 

If you don't have an external hard drive connected to your Mac with Time Machine turned on, just do it.  Seriously.

post #10 of 28
Yes, it would be great to DIY it, kcartesius, except Apple changed the temperature sensor firmware in the drive and replacing it with a standard Seagate will send the fans into overdrive. Researched it. Steered away from it...

As I have a late '09 27" iMac purchased in April 2010 with a 1TB Seagate drive that has actually had problems, I was very pleased by this announcement. Then I keyed in my serial number and apparently they still won't replace it. What other criteria is being used?

Time for a call to the Apple Store...
post #11 of 28
Quote:
Originally Posted by tylerk36 View Post

Honestly we need to get away from Mechanical storage devices.  I know of flash drives that have lasted longer and have been more durable than mechanical magnetic storage drives.  Eventually the storage technology will become so proficient that it will be stupid to use a non SSD in your machine.  Good riddance to power hungry technology.

Sure - if you don't mind spending well over $1 K extra for your storage compared to a 1 TB platter disk. Think about the cost for a major server farm with petabytes of storage.

The market is moving that direction and eventually, the cost will probably be competitive. But it's certainly far too early to get away from mechanical storage devices.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #12 of 28
Quote:
Originally Posted by Jemster View Post

Time for a call to the Apple Store...

 

 

Well, we just hope Apple can help you or it wont be another waste of money. Do they replace it free of charge?

post #13 of 28
Quote:
Originally Posted by fatusmiles View Post


Well, we just hope Apple can help you or it wont be another waste of money. Do they replace it free of charge?

Generally with these programs, if the drive fails during the program period they replace it for free. If you had to pay to replace a failed drive from the group in question they will refund the costs.

But they won't just replace working drives. There has to be something that shows failure or imminent failure that isn't due to user damage. And if they find signs of tampering or if parts in the machine were replaced with unauthorized parts, you screwed yourself as always.

And this is likely only about the original drive in the machine. If they already replaced the drive under warranty/AppleCare, your machine is out of the program. Which is why my computer is listed as ineligible, according to AppleCare

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #14 of 28

My drive started throwing bad sectors (lots of them) and I spend $$$ on Drive Genuis to repair it (spare bad blocks)... it just kept getting worse.  Ran my # and it said it wasn't eligible.  I am far from an Apple store, so finally made it this summer and got it replaced under Apple care.  Now, if I run my #, it is in the covered group.

 

I have mixed feelings on this issue...  in Canada especially, it is a huge issue to locate an actual Apple-authorized repair shop outside the major centres.  They won't accept a mail-in repair, and if you drop it off, they won't mail it back.  Back in my PC days, I had a Dell guy at my office in 4 hours to replace a laptop screen that had a stuck-pixel.

post #15 of 28
Quote:
Originally Posted by BeyondYourFrontDoor View Post

My drive started throwing bad sectors (lots of them) and I spend $$$ on Drive Genuis to repair it (spare bad blocks)... it just kept getting worse.  Ran my # and it said it wasn't eligible.  I am far from an Apple store, so finally made it this summer and got it replaced under Apple care.  Now, if I run my #, it is in the covered group.

I have mixed feelings on this issue...  in Canada especially, it is a huge issue to locate an actual Apple-authorized repair shop outside the major centres.  They won't accept a mail-in repair, and if you drop it off, they won't mail it back.  Back in my PC days, I had a Dell guy at my office in 4 hours to replace a laptop screen that had a stuck-pixel.

I don't know about Canada, but in the US, if you're not within convenient driving distance of an Apple Store, Apple has always had a mail in policy for AppleCare. I've sent a number of devices in by mail.

Either the policy has changed or Canada is different. It's worth calling them to see, though.
Quote:
Originally Posted by charlituna View Post

Generally with these programs, if the drive fails during the program period they replace it for free. If you had to pay to replace a failed drive from the group in question they will refund the costs.
But they won't just replace working drives. There has to be something that shows failure or imminent failure that isn't due to user damage. And if they find signs of tampering or if parts in the machine were replaced with unauthorized parts, you screwed yourself as always.
And this is likely only about the original drive in the machine. If they already replaced the drive under warranty/AppleCare, your machine is out of the program. Which is why my computer is listed as ineligible, according to AppleCare

Not always. I had a problem which was fixed under AppleCare (hard drive failure). They replaced it with the same drive size. When the drive failed later, it was also replaced under AppleCare. Either I was lucky or their policy is more flexible than you are suggesting.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #16 of 28

Oh I called... a lot...  the options were to deliver it to an 'Apple store' myself, or courier it to another authorized shop (Simply Computing or London Drugs are some of the options for me).  Given the risk of some kid screwing up my screen doing the swap, I was lucky enough that it stayed alive until I could take it to Apple.

 

They were freakishly busy, and in hindsight sending it to a smaller shop might have been better... they never addressed the issue of yellowing on the bottom and edge of my panel (no, not from smoke).  And, they wanted to argue with me about it being the drive... wanted to reformat it and send it home with me... I showed them multiple screen shots from Drive Genius and still had to fight with them.

 

I've had fantastic phone support for software issues... hardware wise... not so good.

post #17 of 28

I wonder if they'll let me purchase a bigger hard drive instead of putting a stock replacement back in? I replaced the drive in my early 08 iMac without issue but I hear finding a drive for the Late '09 is a bit trickier due to the temp sensor.

3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
post #18 of 28

Strangely enough I phoned the Apple Store, they took my serial number and keyed it in and said yes, I'm covered.

 

I told them the website said I wasn't, they questioned whether it was a US site (I'm in the UK) and I admitted it probably was. However, having now found a definite UK Apple site link , I just thought I'd retry keying it and... it still says I'm not covered.

 

So just sayin', but if you're in the UK and being told you're not covered, give the Store a call, you may be surprised.

 

Now I have the unenviable task of backing up and wiping my iMac to take it in to the Store on the hope that what I was told on the phone was the truth, and not what the website says...

post #19 of 28
Quote:
Originally Posted by DJRumpy View Post

I wonder if they'll let me purchase a bigger hard drive instead of putting a stock replacement back in? I replaced the drive in my early 08 iMac without issue but I hear finding a drive for the Late '09 is a bit trickier due to the temp sensor.

Usually, they won't. The warranty covers only the same hard disk size.

However:
1. Sometimes, they put in a larger drive because of availability. I had a 500 GB drive replaced with a 1 TB drive on my iMac once.

2. If you buy a larger drive, they will probably install it for you if your old one can be replaced under warranty. At least you'll save the cost of installation.
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
"I'm way over my head when it comes to technical issues like this"
Gatorguy 5/31/13
Reply
post #20 of 28
Quote:
Originally Posted by jragosta View Post


Usually, they won't. The warranty covers only the same hard disk size.
However:
1. Sometimes, they put in a larger drive because of availability. I had a 500 GB drive replaced with a 1 TB drive on my iMac once.
2. If you buy a larger drive, they will probably install it for you if your old one can be replaced under warranty. At least you'll save the cost of installation.

 

That was exactly what I was shooting for. I don't care about the cost of the drive and would expect to pay for a bigger drive that wasn't in the original, but I'm wondering if they will cover the labor costs since they have to open it and swap the drive.

Wondering if anyone has done this during a warranty replacement of the hard drive before?

3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
post #21 of 28
I've used Seagate on and off since the 1970's. I never learn. I can't remember one that didn't fail.
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
post #22 of 28

Western Digital used to be the standard, but in the last decade, they've become as unreliable as Seagate. Seagate oddly enough used to be the standard for SCSI drives while having a bad record with IDE. Apparently that hasn't changed much. I then switched to Hitachi which had a good record, but now they've been bought out. Our choices are rapidly disappearing :\

3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
post #23 of 28

Just got notified that my iMac is one of those affected by the flawed drives and I will need to take the machine in to an Apple Store for replacement.

(Serves Apple right for making the HD non-user replaceable!)

 

I presume others here have done this sort of thing before. I presume best practice is to backup up to two drives (1 Time Machine and 1 bootable with SuperDuper), wipe the HD clean and then take it in, so that after the swap my personal information isn't sitting on an old drive on somebody's shelf.

 

Can anybody walk me through this? How many passes should I use to erase the 1TB drive, and how long does it take?

 

Also, do I need to reinstall the original OS, or just erase the HD and take it in?

 

Any tips for packaging the iMac for safe travel?

 

 

 

Edit: This thread should really be in Current Hardware.

The evil that we fight is but the shadow of the evil that we do.
Reply
The evil that we fight is but the shadow of the evil that we do.
Reply
post #24 of 28

You should definitely wipe your drive. Just boot into your repair partition and delete your OS X system partition.

 

Just be sure you back up any data before doing so.

 

As to whether or not to do a secure wipe, that's up to you. The drives are returned to Apple and I would imagine they have protocols to deal with such. It depends on your paranoia level.

You do not need to reinstall anything. Just wipe the drive, and bring it in.

 

To boot to the repair partition, hold the Option key when you power on your Mac, or you can also try holding Command + R to boot directly into the Recovery partition.

 

From there, go to the Disk utility, select your system drive, find your System Partition, and either erase it (you can do a secure erase here as well), or just wipe it or repartition it with a new blank partition.

3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
post #25 of 28

Unbelievable. Spent all of yesterday making multiple backups, Mountain Lion install disks, and wiping my iMac drive.

 

Went in for my appointment at the Apple Store today (as directed in the Apple email), and was told that hard drive swaps are not done same-day.

I was then told I would have to leave my machine for a minimum of 3 to 5 days. None of this was mentioned in the Apple email.

 

This is my work machine, and next week is my busiest week of the month. So much for that idea. Asked for a loaner, and was told that couldn't be done either.

 

So I took my iMac back home, and spent the rest of today getting it back to where it was Friday morning. Apple's wasted two valuable days of work for me, as a result of the implication that the work would be done during the Apple Store appointment. And of course, their stubborn insistence that a routine hard drive replacement require a trip to the Apple Store in the first place.

 

After next week, I'll have to backup and wipe the hard drive all over again.

 

So if you are one of the 2009 iMac owners who needs a HD replacement, budget on losing your computer for three days.

 

I certainly hope that 2013 Mac Pro update is as promising as Cook says, since this is likely the last iMac I'm buying for business use.

The evil that we fight is but the shadow of the evil that we do.
Reply
The evil that we fight is but the shadow of the evil that we do.
Reply
post #26 of 28

To be fair a simple phone call from you would have saved you some pain. The email also listed 3 options and depending on which you chose, it would impact the time taken. You could have always opted for in-home. They quoted me the same 3 days and had it done the next day. I took mine to an authorized service center rather than an Apple store though. I also use mine for work but had an older iMac 24" to fall back on.

3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
post #27 of 28
Quote:
Originally Posted by charlituna View Post

Generally with these programs, if the drive fails during the program period they replace it for free. If you had to pay to replace a failed drive from the group in question they will refund the costs.
But they won't just replace working drives. There has to be something that shows failure or imminent failure that isn't due to user damage. And if they find signs of tampering or if parts in the machine were replaced with unauthorized parts, you screwed yourself as always.
And this is likely only about the original drive in the machine. If they already replaced the drive under warranty/AppleCare, your machine is out of the program. Which is why my computer is listed as ineligible, according to AppleCare

Thanks for the information.. 1smile.gif
post #28 of 28
Actually they will warranty any drive on a covered model regardless of whether or not it is functional. My 09 iMac had a functional drive and it was replaced. Assuming of course it's the original factory drive 1wink.gif

Just be aware, the turnaround time is typically 2-3 days for this. Make sure you plan appropriately.
Edited by DJRumpy - 12/9/12 at 8:26am
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
3.4GHz Quad-Core Intel Core i7 / iMac 27" 2.8 Quad i7 / 17" Macbook Pro Unibody / Mac Mini HTPC / iPhone 6 Plus 64GB /iPad with Retina Display 64 GB
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Discussion
AppleInsider › Forums › General › General Discussion › iMac models from 2009 now covered under hard drive replacement program