Apple tops PC rivals in customer experience, but iTunes lags behind

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  • Reply 21 of 50
    Quote:
    Originally Posted by Abster2core View Post


    What speed are you referring to?



    My library from music, films, podcasts and apps is extensive and the only time it runs slow is when

    I am on the Store and using a slow connection.



    But at home, it is virtually instantaneous, even with Genius on.



    Browsing or playing my movies in iTunes is quite fast, and playing them is fast (it was horrible on an older Hp laptop however).



    But when I attempt to sync to an iPod or iPhone, it is incredibly slow. Not the actual syncing, but loading the list of my movies in the "movie" tab of the iPod or iPhone in iTunes.
  • Reply 22 of 50
    Quote:
    Originally Posted by elroth View Post


    There are several things that can make songs list incorrectly. One of them is if some tracks on an album have a disc number listed and some don't. Another is if some tracks are marked as part of a compilation and some aren't.



    Another problem can be if some tracks list an "album artist" and some don't, or one of the "sort" fields is different for different tracks.



    And beware of having an extra space in the album or artist name.



    Album artwork works for me most of the time (when iTunes sells the album - album covers from Beatles albums for example can't be found in iTunes).



    There are times, though, when iTunes has the album but says it can't get the artwork, or when it gives me a totally wrong album cover. There should be a way to get covers manually from the iTunes website when iTunes makes a mistake.



    Man, I've selected all the songs I want to be part of the same album, did a "get info", selected every single field and made them identical, and did a batch change to all the songs. They still play and list in the incorrect order. Not every album but some. Yes, I've modiffied the track numbers too. It just makes me pull what's left of my hair out sometimes.



    When I import my library into iTunes (I seem to have to do this way more often than I'd like), it assigns crazy album covers to some songs/albums. Way wrong. Thankfully only a small portion of songs are affected like this.
  • Reply 23 of 50
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by IHateRegistering View Post


    Man, I've selected all the songs I want to be part of the same album, did a "get info", selected every single field and made them identical, and did a batch change to all the songs. They still play and list in the incorrect order. Not every album but some. Yes, I've modiffied the track numbers too. It just makes me pull what's left of my hair out sometimes.



    When I import my library into iTunes (I seem to have to do this way more often than I'd like), it assigns crazy album covers to some songs/albums. Way wrong. Thankfully only a small portion of songs are affected like this.



    Can you do a screen shot of the actual problem and post a LINK to the image here?
  • Reply 24 of 50
    Quote:
    Originally Posted by dreyfus2 View Post


    While I like some of the changes in iTunes 9, especially the home sharing feature which works extremely well for us, the new store layout is certainly not one of them. Album and movie covers are much too small now - on a high density screen they are almost indistinguishable, artist names and titles are cut off everywhere - especially helpful when you are on a TV show detail page and it lists 10 seasons under "More Seasons" all having exactly the same name ending with "..." (and of course the season number being included in the "..." part).



    I have attempted to replicate your issues, but I must be missing something.



    Unless you are using a slow computer and connection, the 'i' buttons and rollovers work beautifully and extremely fast. Especially love the previews.
  • Reply 25 of 50
    Quote:
    Originally Posted by IHateRegistering View Post


    Browsing or playing my movies in iTunes is quite fast, and playing them is fast (it was horrible on an older Hp laptop however).



    But when I attempt to sync to an iPod or iPhone, it is incredibly slow. Not the actual syncing, but loading the list of my movies in the "movie" tab of the iPod or iPhone in iTunes.



    So you are using newer HP laptop?



    'Loading?' Are you referring to the actual time it takes to download the movie to your iPod? How large are they?
  • Reply 26 of 50
    zunxzunx Posts: 620member
    It is AMAZING that:



    - iTunes (Store) has an awkward search and browse engine.

    - iTunes (desktop application) does not allow to RESUME playback if you quit the application and open it again, restart or shut down the Mac and start up again.



    - Much as it is also amazing that QuickTime window cannot be expanded just clicking the top left green (+) button.



    FOR YEARS NOW!!! Shame, shame, shame!!!
  • Reply 27 of 50
    icyfogicyfog Posts: 338member
    The story lists the rankings for the computer manufacturers. I'd like to see the rankings for iTunes, Barnes & Noble and Amazon.

    I can't imagine an online store much worse than Amazon. Well I guess I could, but I haven't seen one. Borders wasn't mentioned, but I like that site. So I'd rate that one and the two mentioned above over Amazon.
  • Reply 28 of 50
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by zunx View Post


    - iTunes (desktop application) does not allow to RESUME playback if you quit the application and open it again, restart or shut down the Mac and start up again.



    You?re right! I never noticed this but it should open up the last thing you used and resume where you left off. All iDevices do this just fine.



    I?d also like to see an option to open videos with QuickTime. I hate using iTunes for storing videos because I hate having to right click, Show in Finder, and then click play in QuickTime (I?ve already set the file types to open with QuickTime by default). The player acts nothing nothing like the QuickTime player.
  • Reply 29 of 50
    dreyfus2dreyfus2 Posts: 1,071member
    Quote:
    Originally Posted by solipsism View Post


    I?d also like to see an option to open videos with QuickTime. I hate using iTunes for storing videos because I hate having to right click, Show in Finder, and then click play in QuickTime (I?ve already set the file types to open with QuickTime by default). The player acts nothing nothing like the QuickTime player.



    This can easily be done using AppleScript. I use this one: http://www.macosxhints.com/dlfiles/i...deo_script.txt



    You can also add a keyboard shortcut in System Preferences to run this script.
  • Reply 30 of 50
    My experience with itunes is a very good one. very easy to buy music and apps.



  • Reply 31 of 50
    bsenkabsenka Posts: 799member
    A lot of Apple's hardware and software decisions frustrate me, but I actually think that iTunes is one of the few things that they are truly doing right. Nothing else even comes close to competing with it. I've yet to encounter any of the issues other posters are claiming in this thread.
  • Reply 32 of 50
    kotatsukotatsu Posts: 1,010member
    Quote:
    Originally Posted by IHateRegistering View Post


    While I prefer iTunes to all other music/movie management software (that I've tried), it does need improvement.



    I have 1800+ movies in my library. When syncing to my iPhone, or even clicking on the "movies" tab, it is RIDICULOUSLY slow. Like it has to load info on every single movie; it literally takes about 5 minutes for iTunes to become responsive after clicking the "movies" tab of my iPhone in iTunes.



    I also have some nagging problems with songs not being compiled into complete albums. Say, I put a couple songs from an album in iTunes, and got the rest of the album's songs "somehow". Well, I will rename all the songs with the same album, artist, and track # of #, but they will still not play in the correct order, or group together. I'm probably doing something wrong, but this is way too hard.



    There is also a problem with iTunes retrieving the correct album art for many albums/songs.



    I also have a terrible time with my Apple TV. It randomly, but surely, looses connection with my computer (iTunes). I know when it is acting flaky because it will stop displaying movie artwork (and then say the movies are in the wrong format). I have to restart iTunes and unplug/replug the Apple TV often to get them to sync up correctly. This is lame lame lame. There's no way I could go on deployment and leave my Apple TV with my wife, and expect it to reliably work day-in and day-out.



    I don't mind the iTunes store or the general layout. I can usually find what I want quickly. I don't use Genius at all. I just hope they fix the performance problems and AppleTV connection/syncing issues.



    I have the same problem with my Apple TV, and it drives me nuts.



    As for iTunes, what a train wreck. It looks like a spread sheet and runs like it's stuck in the 1980s. Absolutely horrible. Why does it take iTunes 5 minutes to sync my iPhone, even when there is nothing new to copy over? It's just stupidly slow.



    I can only assume Apple have never seen the Zune desktop client. It's beautiful, slick, and fast.
  • Reply 33 of 50
    noirdesirnoirdesir Posts: 1,027member
    Quote:
    Originally Posted by bsenka View Post


    A lot of Apple's hardware and software decisions frustrate me, but I actually think that iTunes is one of the few things that they are truly doing right. Nothing else even comes close to competing with it. I've yet to encounter any of the issues other posters are claiming in this thread.



    What happens when you connect an iPhone or iPod? iTunes has always put up a spinning beachball if I try to do anything in iTunes during the first couple of seconds of syncing.
  • Reply 34 of 50
    The iTunes Store is a mess. Since the recent redesign I can't find anything as quickly as I used to before. Granted the old store layout was also cr4p because you could only read one screen of apps at a time, and not jump three ahead or so, but the "improvements" are no better. The search is inaccurate, and while I used to find useful apps quite quickly, now I have to plough through loads of useless crud - as well as music tracks, videos and stuff I have no interest in.



    Amazon is much better because the search is good, the recommendations are helpful, the ability to drill down is simple and informative, and buying is a piece of cake. In contrast, the iTunes store just puts so many barriers in my way to making a purchase that I now don't browse it al all anymore, I only buy what I see someone else recommend on a forum or blog.
  • Reply 35 of 50
    Well what bothers me on iTunes is it memory leak (if you play music over hours the memory footprint starts climbing like crazy). Plus if you search for a genre of music it is a lot harder to find music/movie of a certain style.
  • Reply 36 of 50
    b747b747 Posts: 27member
    Another vote for a redesign from me. I use Play or Amazon to purchase music though, I will not pay a premium just to use iTunes.



    On my Mac iTunes is ok and I like using the remote to control it. However on Windows it's dire, I hate using it there. With nothing else to sync the iPhone with though I suppose we have to live with it.
  • Reply 37 of 50
    Quote:
    Originally Posted by Abster2core View Post


    So you are using newer HP laptop?



    'Loading?' Are you referring to the actual time it takes to download the movie to your iPod? How large are they?



    No. I mean the time it takes for iTunes to populate the fields of movies and movie artwork in the "movies" tab of my iPhone/iPod in iTunes. This is where I select which albums/songs to sync.



    Of course syncing takes a long time, but I understand that it is moving gigabytes of movies. My movies range from 500MB to 2.5GB.



    It is also annoying that not every movie can be played on my iPhone. I'm not exactly sure what qualifies a movie to be playable on the iPhone or not. They are all H.264 movies.



    I use a 2 year old Gateway desktop as my main media server, but iTunes did these same things when I used my MacBook as my media server.
  • Reply 38 of 50
    iTunes has become so cluttered that I have found myself not exploring for new artists/podcasts as I have done in the past. This is coming from someone who generally accepts Apple software with open arms.
  • Reply 39 of 50
    Hmmm. I didn't realise people had such a negative experience of the iTunes store (never used it myself...)



    I guess Apple have to prove they are 'King of Interface' all over again...and make it faster and more efficient and stable.



    I can't believe someone said Zune marketplace is better.



    But then, I guess Apple have to step up. It's not like they're not making any money out of it and they have nearly 40 billion in the bank.



    Lemon Bon Bon.
  • Reply 40 of 50
    desuserigndesuserign Posts: 1,316member
    Quote:
    Originally Posted by IHateRegistering View Post


    I also have some nagging problems with songs not being compiled into complete albums. Say, I put a couple songs from an album in iTunes, and got the rest of the album's songs "somehow". Well, I will rename all the songs with the same album, artist, and track # of #, but they will still not play in the correct order, or group together. I'm probably doing something wrong, but this is way too hard.



    I suggest reading the iTunes help article entitled

    "Customizing the information about items in your library"

    You may just need to indicate that the songs are all part of the same compilation.
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