Apple tops PC rivals in customer experience, but iTunes lags behind

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  • Reply 41 of 50
    maestro64maestro64 Posts: 4,599member
    Quote:
    Originally Posted by IHateRegistering View Post


    While I prefer iTunes to all other music/movie management software (that I've tried), it does need improvement.



    I have 1800+ movies in my library. When syncing to my iPhone, or even clicking on the "movies" tab, it is RIDICULOUSLY slow. Like it has to load info on every single movie; it literally takes about 5 minutes for iTunes to become responsive after clicking the "movies" tab of my iPhone in iTunes.



    I also have some nagging problems with songs not being compiled into complete albums. Say, I put a couple songs from an album in iTunes, and got the rest of the album's songs "somehow". Well, I will rename all the songs with the same album, artist, and track # of #, but they will still not play in the correct order, or group together. I'm probably doing something wrong, but this is way too hard.



    There is also a problem with iTunes retrieving the correct album art for many albums/songs.



    I also have a terrible time with my Apple TV. It randomly, but surely, looses connection with my computer (iTunes). I know when it is acting flaky because it will stop displaying movie artwork (and then say the movies are in the wrong format). I have to restart iTunes and unplug/replug the Apple TV often to get them to sync up correctly. This is lame lame lame. There's no way I could go on deployment and leave my Apple TV with my wife, and expect it to reliably work day-in and day-out.



    I don't mind the iTunes store or the general layout. I can usually find what I want quickly. I don't use Genius at all. I just hope they fix the performance problems and AppleTV connection/syncing issues.



    It sounds like the real problem is that Itune is really set up to deal with products bought form itunes. It sounds like you got a miss match of source for you content which is causing problem. Such as the songs not showing up in the same ablum. You have to modify all the song in the same album, even the ones you bought from Apple, iTunes is smart enough to know each song did not originate form the same source.



    I have a mix of sources, I buy form itunes and got many of my albums from old CD or CD's I got from friends and the only way to make itunes know they are all the same is to force it to do it for you. The same goes for the movies, unless all your movies are all the same format it causes itunes to switch between encoding methods. The only way to fix that is to make sure your movie are all MPG not something else and they are all the exact same encoding method, but that is hard to do if you locating content all over the place.
  • Reply 42 of 50
    desuserigndesuserign Posts: 1,316member
    Quote:
    Originally Posted by Lemon Bon Bon. View Post


    Hmmm. I didn't realise people had such a negative experience of the iTunes store (never used it myself...)



    I guess Apple have to prove they are 'King of Interface' all over again...and make it faster and more efficient and stable.



    I can't believe someone said Zune marketplace is better.



    But then, I guess Apple have to step up. It's not like they're not making any money out of it and they have nearly 40 billion in the bank.



    Lemon Bon Bon.



    Yup, I'm generally very happy with Apple software efforts, and I don't hate iTunes like I hear so many people say. But what I do hate is the search feature in general and the App store in particular. The search just plain does not work well (and where can I find out if I can use search terms? Or rather, why don't standard search queries work?)

    Everything is even worse in the App store. Unless you know what you are looking for, you cannot find anything (and even if you do know what your looking for?by name?you often can't find it!) If you want a category, or similar software, or you want to compare the different offerings you have somehow managed to find? Forget about it!

    And yes?when I'm looking for Apps, No?I'm not looking for songs or movies or audio-books or music video (By now I'm thinking "idiots!") This alone probably brings App developers to the verge of forming an Apple board of directors lynch mob!
  • Reply 43 of 50
    maestro64maestro64 Posts: 4,599member
    I am not sure how you compare itunes an application interface to content to a store like Barns and Noble or Amazon. I wonder what their survey questions were like. Itunes does far more then what BN or Amazon does.



    I have used Itunes to locate and buy apps, songs and movies, and it does it quite fine and I have done the same on Amazon and besides finding what i am looking for it it blasts me with ads of things I am not interested in, amazon may provide some extra information about a product most time it has no value with music or movies since I either decided I like or not, Not really interested in hearing people complaint about the music or artist, the same goes for itunes, everyone a critic today and most have no clue what they are talking about and you know have people posting good and bad reviews of product in an attempt to sell more product or discreet the competition.
  • Reply 44 of 50
    Quote:
    Originally Posted by Smiles77 View Post


    I believe a completely rewritten client is needed. The interface changes should be minimal, but the underpinning code needs to be largely scrapped and written with speed in mind.



    Additionally, when is iTunes going to get 64-bit support on Snow Leopard???



    Removing the store from the application, and providing a link to it that will open in your browser should do it. Making the storefront the same as Amazon, wholly browser-based, will rid iTunes of the clutter. More people would actually be able to buy there too, as you wouldn't need any additional software. Perhaps all of the competition's phones could purchase there as well.

    Maybe a web storefront is what the server farm is for? Apple is slower than average to get things done, due to the quality controls. Most times, it works out for them doing it slower and better, so hopefully this is in the works.
  • Reply 45 of 50
    noirdesirnoirdesir Posts: 1,027member
    Quote:
    Originally Posted by SwissMac2 View Post


    while I used to find useful apps quite quickly, now I have to plough through loads of useless crud - as well as music tracks, videos and stuff I have no interest in.



    How hard is it to click on Powersearch and select 'Applications'? Then your search will only show applications.
  • Reply 46 of 50
    noirdesirnoirdesir Posts: 1,027member
    Quote:
    Originally Posted by zunx View Post


    - iTunes (desktop application) does not allow to RESUME playback if you quit the application and open it again, restart or shut down the Mac and start up again.



    Do want iTunes to automatically start playing music when you launch the app? I doubt that most people would want that as the default behaviour (unless you feel the preferences aren't cluttered enough and could do with another setting).
  • Reply 47 of 50
    noirdesirnoirdesir Posts: 1,027member
    Quote:
    Originally Posted by DESuserIGN View Post


    Everything is even worse in the App store. Unless you know what you are looking for, you cannot find anything (and even if you do know what your looking for?by name?you often can't find it!) If you want a category, or similar software, or you want to compare the different offerings you have somehow managed to find? Forget about it!



    And if I am looking for an application for my Mac and I don't know its name, how do I find it then?

    How do I find a book in Amazon's online store if I do not know its title?

    The Appstore is like the internet, type in the URL (aka name of the app) and you'll find it. If you don't know the URL (aka name of the app), Google for it.
  • Reply 48 of 50
    maestro64maestro64 Posts: 4,599member
    Quote:
    Originally Posted by technohermit View Post


    Removing the store from the application, and providing a link to it that will open in your browser should do it. Making the storefront the same as Amazon, wholly browser-based, will rid iTunes of the clutter. More people would actually be able to buy there too, as you wouldn't need any additional software. Perhaps all of the competition's phones could purchase there as well.

    Maybe a web storefront is what the server farm is for? Apple is slower than average to get things done, due to the quality controls. Most times, it works out for them doing it slower and better, so hopefully this is in the works.





    This might explain Apple's multi-billion $ investment in a new Server Farm in NC. They could be gearing up for this. Since they have been so successful in this they might take on the likes of Amazon and others full frontal. I would like to see the store dropped from itunes since the app has gotten so blotted and it can be slow at times and I really do not like the new look and how they organize content, it is way too web like.
  • Reply 49 of 50
    bsenkabsenka Posts: 799member
    Quote:
    Originally Posted by noirdesir View Post


    What happens when you connect an iPhone or iPod? iTunes has always put up a spinning beachball if I try to do anything in iTunes during the first couple of seconds of syncing.



    I get one or two seconds of the beachball while the iPod loads. It's 160GB, so that's pretty damn quick, IMO. Whatever is playing while the iPod loads keeps on playing though. What's the problem?
  • Reply 50 of 50
    desuserigndesuserign Posts: 1,316member
    Noirdesir,you are a serial apologist for poor user experience.

    First you say, just click applications to narrow the search to applications (great, its "narrowed" to over 125,000 items.)

    Then you say this:

    Quote:
    Originally Posted by noirdesir View Post


    And if I am looking for an application for my Mac and I don't know its name, how do I find it then?

    How do I find a book in Amazon's online store if I do not know its title?

    The Appstore is like the internet, type in the URL (aka name of the app) and you'll find it. If you don't know the URL (aka name of the app), Google for it.



    In case you didn't notice, Amazon is fairly easy to brows through along a number of axis. the App store is not.

    Quite simply, the power search doesn't work, and there is very little chunking of apps. What little chunking has been done, has been done very poorly. Also after you do click on applications to "narrow" your search, if you modify your search to narrow it further, it again searches everything. "No problem just click . . . " These are simple problems that Apple has not addressed. For the sade of the users and developers, since they control the primary source of information and the only source of purchase, they need to give this more attention.

    Fortunately for Apple they have you to say that "It's no big deal."
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