83-year-old woman sues Apple after walking into glass retail store door

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  • Reply 81 of 160
    palominepalomine Posts: 362member
    Quote:
    Originally Posted by GoodGrief View Post


    This is the winner right here:







    She wasn't paying adequate attention. By definition, if she were, then she wouldn't have had the problem (unless of course it was deliberate, in which case this is all moot, since then it'd be a case of her making a fraudulent claim).



    The doors & walls are NOT invisible - thousands of people see those glass walls and walk through those glass doors every day without colliding with them. The <average> person (who's paying proper attention to their surroundings) doesn't have a problem with these things.



    Claiming that she should get special consideration because she's 83 and has bad eyesight is bunk - if she has bad eyesight, then the onus is on her to pay extra attention and use more care when moving about. It shouldn't be anyone else' responsibility to be her keeper - not you, me or even Apple. If a blind woman walked into the glass doors because she couldn't be bothered to use her cane to suss out the boundaries of the object in her environment (in other words, apply the necessary attention to navigating the world, and taking her limitations into consideration) - then that would be considered negligence on her part. This is EXACTLY the same.



    It's her responsibility to pay sufficient and necessary attention to her surroundings. She didn't - if she had, then we're back to my initial assertions...





    Not the same. By age 80, >50% of us have some level of dementia. Look up alzheimers.



    The sad thing here is the world moves by so fast, that there is no caretaker for this lady. She, like so many many others is out there trying to do whatever she thinks she needs to do, however addled it may be. Where's her relatives? Busy with their own lives. She probably drives daily, a truly horrendous thought. I hope when I'm 80 there is pod transportation so that I need not drive.



    As a caretaker for an 88 yo, I cringe at the things I was unaware of 10 years earlier. I don't know what the answer is, but 80 yo people need a lift to the Dr. And the store. It's too hard for many of us to do with work and kids. This is something society will have to wrestle with in coming years.
  • Reply 82 of 160
    Can't believe all the hate (and denial) on here.



    "Stupid old woman!" - you're going to be old one day.



    "I've run into glass and the only thing hurt was my pride" - ah, so your sample of one rules out the possibility of *anyone* *ever* getting physically injured walking into glass.



    "Any idiot can tell the glass is there" - the large number of people stating that they've walked into glass on this forum itself illustrates otherwise.



    The fact is, accidents happen. Sometimes they happen due to the fault of the one injured, and sometimes due to another party. A court will hear both parties' cases (if it even goes to trial), and then will allocate responsibility. All the rest of you are just armchair whiners who need to shut up.
  • Reply 83 of 160
    yoyo2222yoyo2222 Posts: 144member
    This reminds me of my (now dead) great uncle who used to make a fair bit of money by falling down in Denny's. Just because one is over 80 doesn't mean one can't be a con artist.
  • Reply 84 of 160
    tnttnt Posts: 21member
    She is Evelyn Paswall and not Evelyn Pasglassdoors



    I lived some years in the USA and things like I am sorry or it's my fault are very seldom heard. OTOH is very common to hear people say it's your fault and you should be sorry
  • Reply 85 of 160
    shaun, ukshaun, uk Posts: 1,050member
    Quote:
    Originally Posted by CogitoDexter View Post


    Apple undoubtedly has third-party liability insurance for this sort of event



    In the UK it's called Public Liability Insurance. If a person is injured on your property or is damaged because of your business, you could be liable for related costs such as compensation and damages. If that happens the insurance company will pay out. Every Retailer in the UK has this type of insurance. I'm sure they must have something similar in the US.
  • Reply 86 of 160
    dualiedualie Posts: 334member
    Some people on this board talk as if they've never seen an octogenarian in their life. She could have limited vision, walking problems, and be quite short and/or stooped over. MANY people are like this in their advanced years. It's incredibly callous to assume she has the visual acuity of someone much younger.



    She walked into a glass door. I have done this myself before, and likely many of the ridiculous Apple apologists have too. Unfortunately ? and dangerously at age 80 ? she broke her nose. This is something that in this day and age a company can easily foresee happening, especially when there is a rapidly growing population of seniors. The company should have taken care to ensure that those doors could be seen by everyone - not just some 30 something with excellent vision. Now it will, and should, pay.



    There will be a reasonable settlement for this I'm sure, and it will be a mistake that Apple will likely take great care not to repeat.
  • Reply 87 of 160
    ssquirrelssquirrel Posts: 1,196member
    Quote:
    Originally Posted by Sierrajeff View Post


    "I've run into glass and the only thing hurt was my pride" - ah, so your sample of one rules out the possibility of *anyone* *ever* getting physically injured walking into glass.



    "Any idiot can tell the glass is there" - the large number of people stating that they've walked into glass on this forum itself illustrates otherwise.



    My daughters are 6 1/2 and 4 and last summer we were at a friend's house and she has 2 different doors leading to her back deck. Glass doors and sliding screen doors. I warned the kids several times about the different doors and not to just run thru them, besides being worried about tripping and crashing into some of Zoi's nice things. At one point in the night they were running after their cousins and my youngest ran face first into the screen door and bounced off of it. She had hit face first and her nose was a bit red, but she was fine. It was an odd combination of being concerned and trying to get out of my chair and hurry to check on her (as I had been sitting facing the door and saw her from behind as it happened) and trying not to fall down myself as I was busy laughing once I made sure she was ok.



    So far the main thing I am hearing in this thread is old people, young people and drunk people are the most likely to walk into things like this. Sounds about right to me. Apple already takes measures to show the glass is there. I'm sorry some people can't be bothered to pay attention. This case will go nowhere.
  • Reply 88 of 160
    wow! she only wants some money!
  • Reply 89 of 160
    shaun, ukshaun, uk Posts: 1,050member
    Quote:
    Originally Posted by dualie View Post


    Some people on this board talk as if they've never seen an octogenarian in their life. She could have limited vision, walking problems, and be quite short and/or stooped over. MANY people are like this in their advanced years. It's incredibly callous to assume she has the visual acuity of someone much younger.



    She walked into a glass door. I have done this myself before, and likely many of the ridiculous Apple apologists have too. Unfortunately ? and dangerously at age 80 ? she broke her nose. This is something that in this day and age a company can easily foresee happening, especially when there is a rapidly growing population of seniors. The company should have taken care to ensure that those doors could be seen by everyone - not just some 30 something with excellent vision. Now it will, and should, pay.



    There will be a reasonable settlement for this I'm sure, and it will be a mistake that Apple will likely take great care not to repeat.



    I would tend to agree with you. Apple like any retailer has a duty of care to provide a safe retail environment in line with health and safety regulations. That includes disabled access and making sure the retail unit is safe. If you put up a clear glass wall you must ensure that there is adequate signage to warn people that it's a glass wall. I know it sounds stupid but the law is there to protect everyone, including those with impaired vision. Providing she didn't do it deliberately this lady has a case for damages and compensation. I suspect Apple will simply settle out of court for a more "reasonable sum" and claim the money back on their insurance.
  • Reply 90 of 160
    jragostajragosta Posts: 10,473member
    Quote:
    Originally Posted by Shaun, UK View Post


    I would tend to agree with you. Apple like any retailer has a duty of care to provide a safe retail environment in line with health and safety regulations. That includes disabled access and making sure the retail unit is safe. If you put up a clear glass wall you must ensure that there is adequate signage to warn people that it's a glass wall. I know it sounds stupid but the law is there to protect everyone, including those with impaired vision. Providing she didn't do it deliberately this lady has a case for damages and compensation. I suspect Apple will simply settle out of court for a more "reasonable sum" and claim the money back on their insurance.



    Of course Apple has an obligation to provide a safe retail environment. The fact that millions of people walk through the doors every year without breaking their noses is pretty strong evidence that Apple does so.



    Apple does NOT have an obligation to prevent harm to people who are negligent and who are too oblivious to the world around them to avoid walking into a door.
  • Reply 91 of 160
    gxcadgxcad Posts: 120member
    IMO somewhat legitimate claim, however the asking amount is absurb. Only in America.
  • Reply 92 of 160
    j1h15233j1h15233 Posts: 274member
    Quote:
    Originally Posted by Obama View Post


    Not a great idea making everything out of glass.



    I certainly can't comprehend making the phone out of glass. Don't think I've ever been to a store yet and not seen someone getting the phone fixed cause it was dropped and shattered.



    Making the walls and doors out of glass invites accidents.



    And making spiral staircases and stair railings out of glass. Geez. Matter of time before someone gets hurt with that move.



    Maybe they could tint the doors and windows with a smoke color or something. In the meantime they need to pay this poor lady for her injuries.



    In fact, i'm going down to my local Apple store right now and see if I can get in on some of this money. Gonna need it the next time I drop my phone. Which is made out of glass.



    I see your intelligence takes after the namesake of your username. Congrats.
  • Reply 93 of 160
    Quote:
    Originally Posted by Blastdoor View Post


    No comment on the legal aspects of this, but it seems to me that this represents bad store UI design on Apple's part. They should have something (other than lame white stickers) that artistically and subtly makes it clear to users of their stores that there is a wall of glass to be avoided.



    Here's an idea -- have some kind of proximity sensor that triggers a reaction by the glass -- it could become temporarily opaque as someone approaches. That would be cool. (note that I have no idea how to make that happen technically, but I'm sure somebody at Apple does -- those guys have the smartness).



    That is a very good idea! You could have arrows that point to the door.
  • Reply 94 of 160
    This case looks...



    *puts on sunglasses*



    ...crystal clear.





    YEAAAAAHHHHHH!
  • Reply 95 of 160
    Quote:
    Originally Posted by clubs45 View Post


    Only in America could this happen



    If you can see through it, its probably glass.



    You got that right. This is right up there with the old lady spilling hot coffee on herself and suing McDonalds. USA stands for U Sue All.
  • Reply 96 of 160
    kibitzerkibitzer Posts: 1,114member
    Now for the good news. The lady still has her drivers license. Keep that in mind the next time you drive through Manhasset.
  • Reply 97 of 160
    ssquirrelssquirrel Posts: 1,196member
    Quote:
    Originally Posted by Cinemagic View Post


    You got that right. This is right up there with the old lady spilling hot coffee on herself and suing McDonalds. USA stands for U Sue All.



    See my earlier post about that one. The coffee was much hotter than it should have been as it caused 3rd degree burns to 6% of her body and less burns to another 16% of her body in 2-3 seconds flat
  • Reply 98 of 160
    Quote:
    Originally Posted by pedromartins View Post


    she broke her nose and she asks 1 million?

    1 million????

    1 million???

    really? 1 million???



    even 1000 dollars would be too much!



    1 million? lol



    Apple is made of money. They're hoping for a juicy settlement. And her lawyer needs a new summer house to go with that new kitchen.
  • Reply 99 of 160
    MacProMacPro Posts: 19,726member
    Quote:
    Originally Posted by Sierrajeff View Post


    Can't believe all the hate (and denial) on here.



    "Stupid old woman!" - you're going to be old one day.



    "I've run into glass and the only thing hurt was my pride" - ah, so your sample of one rules out the possibility of *anyone* *ever* getting physically injured walking into glass.



    "Any idiot can tell the glass is there" - the large number of people stating that they've walked into glass on this forum itself illustrates otherwise.



    The fact is, accidents happen. Sometimes they happen due to the fault of the one injured, and sometimes due to another party. A court will hear both parties' cases (if it even goes to trial), and then will allocate responsibility. All the rest of you are just armchair whiners who need to shut up.



    It's not only 80 year olds that can do this. After months of having sliders on to the pool deck wide open during the winter in Florida they get closed during the day for the first time once summer arrives and the AC goes on. I can attest to the fact not only have I walked into the glass our cat does it too! We quickly learned that some decal or dangling object was needed for the first few weeks after they are closed. This is too high for the cat but after a few full running head on crashes she became far more careful



    BTW... It really fracking hurts I can tell you!



    This needs some mind bendingly clever Apple solution such as having lights shone in the edge of the glass somehow so as to make effects appear on the inside only that makes the glass obvious without blocking the view or light.
  • Reply 100 of 160
    Quote:
    Originally Posted by Garamond View Post


    *Knock-knock*



    Who's there?



    Little old lady.



    Little old lady who?



    I didn't know you could yodel.





    Or in this case...



    *KNOCK*



    Who's there? Hello?



    Owwww my nose
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