I have been with ATT for ever because they had the 20 month upgrade deal and I like new iPhones. At 24 months and the end of my contract I will be shopping for cell providers instead of automatically re-upping with ATT. Where is the customer retention gain in this deal? Seems like penny-wise, pound-foolish logic. But then again, it is the immediate quarterly profit that counts anymore. Coke Classic anyone!
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