I'm certainly not a fan of it. It's not their fault I'm just one of an endless number of people they deal with so I don't think neither want nor believe their apology. However, since there job to resolve questions and concerns I want them to focus on that. I'd rather them say "Let me see what i can do for you." That still a boilerplate line but it tells me they are looking for a solution instead of just trying to coddle me, which I find highly insulting.
I especially hate when a CSR picks up after being on hold to go through some diatribe before I can speak. Make it simple, "My name is <name>, what can I help you with?"
I go further—I can't stand being asked 'What can I help you with?' I don't need their help.
I go further—I can't stand being asked 'What can I help you with?' I don't need their help.
Well if you're calling a company and decide not to use the automated system you are wanting some sort of assistance. In a retail store I don't want people coming up to me when I'm actively trying to get their attention but I do accept that I'm in their store and that by engaging people they are statistically more likely to buy as well as not steal.
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I go further—I can't stand being asked 'What can I help you with?' I don't need their help.
Well if you're calling a company and decide not to use the automated system you are wanting some sort of assistance. In a retail store I don't want people coming up to me when I'm actively trying to get their attention but I do accept that I'm in their store and that by engaging people they are statistically more likely to buy as well as not steal.
I'm getting this one here
http://www.ebay.com/itm/NEW-PIONEER-AVH-4000NEX-DOUBLE-DIN-7-TOUCHSCREEN-APP-RADIO-MP3-CD-DVD-BLUETOOTH-/171273597825?pt=Car_Audio_In_Dash_Receivers&hash=item27e0b3b381