Apple remains mum as complaints mount over 2011 MacBook Pro GPU failures

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Comments

  • Reply 121 of 140
    I'm a very unhappy camper right now. My early 2011 15-inch started exhibiting these graphics issues for the first time this week, and my Apple Care just expired at the end of May.
  • Reply 122 of 140
    Add me to the growing list of all of the above. Nothing recovered it. 2.5 months out of warranty
  • Reply 123 of 140
    Originally Posted by aricsdaddy View Post

    I said, please fix the computer at your costs, or I am making this video live.



    Yeah, I’m sure you blackmailed the richest public corporation on the planet. Keep thinking that.

  • Reply 124 of 140
    This issue also afflicts late 2011 MBP 17" models.

    After weeks of intermittent reboots, kernel panics, HD corruptions, and general sluggish performance, my MBP died a death this morning, and will not boot in any mode, from any available bootable resource.

    After running right for almost 10 days, it totally collapsed, as described. Looking back over events, it is obvious that the main problems arose when the discrete GPU was switched in (by Photoshop, iPhoto - and would you believe the Time Machine app!). Temperatures on the GPU and GPU diode went through the roof, and the display would go out of sync, go to black screen, or show pink and blue candy stripes. The problem really seems to have started (in a subtle manner) when I started using a second display on a regular basis: the discrete GPU is switched in to handle the non-built-in display.

    Anyway, the machine is with the Apple Smart Bar (Thai equivalent of US Genius service, I guess?) right now, but they pretty much confirmed it as a GPU issue. Out of warranty, of course.

    Why didn't I jump on this problem earlier? Well, because I couldn't find any consistent themes to what has become a wide-ranging discussion, and several of the suggested fixes seemed to work, at least temporarily.

    Ironically, I'm typing this on my old, Late 2006 MBP - with Snow Leopard installed - and finding it runs faster than the 2011 model that's for repair. I'm sure that's not the case, but I think it is the case that the malfunctioning GPU makes the rest of the system 'sick', probably because of overheating issues.

    I see what they say when they call back.... ho-hum.
  • Reply 125 of 140
    Quote:

    Originally Posted by aricsdaddy View Post

     

    I had a 2011 17" MBP with the same issue.

     

    I asked apple to fix it but they said they wanted around a grand for a new logic board.  I told them to go screw themselves, and then sent them a link to a unlisted youtube video.  I said, please fix the computer at your costs, or I am making this video live.  The title of the video was "MBP only works with Windows 7, but will not with OSX."  A few minutes later I got a call telling me they would pick my computer up the next morning.   I live in WA, it was sent to TN, and I had it back and fixed in 2 days, with no charge to me.   FedEx claims they spent over $400 in express shipping alone on my system.


     

    This is idiotic on so many levels I don't know where to start. Perhaps this will help ..... 'Good Luck with that!!"

    Quote:

    Originally Posted by Tallest Skil View Post

     



    Yeah, I’m sure you blackmailed the richest public corporation on the planet. Keep thinking that.


     

    LOL!!

  • Reply 126 of 140
    hmmhmm Posts: 3,405member
    Quote:

    Originally Posted by aricsdaddy View Post

     


    FedEx claims they spent over $400 in express shipping alone on my system.

    That is not an accurate claim. Larger companies have shipping contracts which allow them better rates. It simply wouldn't cost through any normal shipping channel. Even in a case of urgency, I don't think they would order anything beyond overnight shipping, possibly with guaranteed AM delivery.

  • Reply 127 of 140
    marvfoxmarvfox Posts: 2,275member

    Good for you. Let Apple pay . They can afford it!

  • Reply 128 of 140
    jogujogu Posts: 9member

    I have the Macbook Pro 15" early 2011 2.3 GHz model - originally purchased directly from the Apple Online Store, it starting showing screen corruption etc on Friday.

     

    I creating a support case via http://www.apple.com/uk/legal/statutory-warranty/ (I'm in the UK), then called Apple. The call took 40 minutes (seems like it was a different process because I'd bought from Apple's Online Store and first advisor wasn't sure how to handle it), but I didn't even have to push- once they heard the symptoms they agreed to do a free repair.

     

    I managed to get a Genius Bar appointment for this morning, dropped it off and they're ordering in a replacement the logic board, no charge.

  • Reply 129 of 140

    Actually a new system board is no a long term solution.  Look at this video:

     

     

    You are only kicking the problem down the road.  Laptops (espeically expensive ones) should not fail like clockwork.  Can you image your car failing with 90% frequently  after 6 years of use.  Yes, the manufacturer, be it GM, Toyota etc, only give you 50000 miles warranty, it should not completely DIED.  You may need to change the brake pad or change the light bulb.

  • Reply 130 of 140
    Originally Posted by slam5 View Post

    Can you image your car failing with 90% frequently  after 6 years of use.

     

    I can imagine people making up failure rates.

  • Reply 131 of 140

    And I guess you believe Apple is never wrong.  Look at how many peopke ALL OVER THE WORLD is having this problem!

  • Reply 132 of 140

    is it 2011?

  • Reply 134 of 140

  • Reply 135 of 140
    strobestrobe Posts: 369member

    Dammit, and this is the latest 17" MacBook too. I have a 2009 model and wanted to upgrade. Unfortunately no gaming laptop runs OS X decently, either.

     

    What Apple may be doing is trying to figure out how to bake 20,000 logic boards and how expensive it's going to be to rip apart and reassemble the MacBooks. There won't be enough spare parts to make the boards from scratch (assuming you could even fab them) so this seems like the only realistic method. The baking process should be straightforward enough, but the labor, shipping, and logistics are going to be expensive and complicated. It's not like users are going to be doing it.

     

    IF this is what Apple is trying to figure out, it will take time. It may not even be feasible and Apple will have the choice of ignoring the problem or offering a rebate. 

  • Reply 136 of 140
    sdw2001sdw2001 Posts: 18,020member

    All these "just out of Apple Care" failures reminds me:  Make sure you have a personal computer rider on your homeowners or renters insurance.   You're unlikely to get a major repair covered out of warranty otherwise.  

  • Reply 137 of 140

    It's a production fault. That's clear.

    Apple won't compensate. That's clear.

    What is neaded is political action by our political representatives!

    Which politicians aren't doing what they should? Who is lazy? Don't vote for them at the next elections! They're are not there to protect your, that is the general hard working class public, interests. And there is nothing socialist about that.

    If you would be sold a faulty car like that the producer could file for bankruptcy.

    If I had the good fortune to own Apple shares I would sell them rightaway. If you keep them and they don't do anything then you're supporting them. If you keep them and they do something to compensate then profits will fall in shortterm.

  • Reply 138 of 140
    Quote:

    Originally Posted by aricsdaddy View Post

     

    I had a 2011 17" MBP with the same issue.

     

    I asked apple to fix it but they said they wanted around a grand for a new logic board.  I told them to go screw themselves, and then sent them a link to a unlisted youtube video.  I said, please fix the computer at your costs, or I am making this video live.  The title of the video was "MBP only works with Windows 7, but will not with OSX."  A few minutes later I got a call telling me they would pick my computer up the next morning.   I live in WA, it was sent to TN, and I had it back and fixed in 2 days, with no charge to me.   FedEx claims they spent over $400 in express shipping alone on my system.


     

    Congratulations on successfully using the power of the pen (or the keyboard, in your case). But the fact that Apple (or one of its reps) buckled so quickly just confirms that Apple is like any other corporation at the end of the day. Not as bad as some, but no better than most. And I say that having spent all of my adult life in the corporate world and a long-time fan of Apple's products (my circa 1986 Mac Plus still works fine as far as I know). It's fine for people to be a fan of this brand or that, but folks, don't get too misty eyed and overlook reality. That's all.

     

    BTW, glad I didn't have to do the same thing to get my late 2011 iMac fixed - they even threw in an additional repair. Something to do with a recalled part (which they would not refer to as a "recall"). Corporate double-speak... gotta luv it.

  • Reply 139 of 140
    I got macbook early 2011 with AMD Radeon HD 6490M 256MB.

    Macbook will no longer wake up from sleep if I use Radeon GPU. Display get garbled and laptop becomes unresponsive. I can see the stack trace in the log pointing to AMD GPU as well.

    Sleep/wakeup seems to work with integrated graphics, that requires suspending and walking laptop while plugged in to power and not connected to external monitor.

    Definitely an issue with early 2011 mbpro and Radeon
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