Samsung hopes to fend off interest in iPhone, overcome Note 7 disaster by pre-announcing 2017 Note

Posted:
in iPhone edited October 2016
As part of the continuing Galaxy Note 7 fire debacle, Samsung is not only offering financial incentives for customers to trade their problematic phone for a Galaxy S 7 phone and stay in the Samsung ecosystem in the face of pressure from the iPhone 7, but it is also saying that customers in the country will be able to exchange a Galaxy S 7 for the forthcoming Galaxy Note 8 for half the normal price.




Samsung has already well underway in the process to exchange customers holding a Note 7 for the Galaxy S7 smartphone. Financial inducements to do so include offerings of up to 100,000 won ($88.39) to affected customers in South Korea.

Above and beyond any payout, Samsung said in a statement on Monday that users in the upgrade program will need to pay only half the price of the exchange from a Galaxy S7 device, rather than the full amount, before upgrading to the S8 or the future Note 8, reinforcing previous hints that the line was not finished for good by the crisis.

So far, the offer only extends to South Korean customers.

Battery-limiting patch coming to Galaxy Note 7

Samsung also revealed on Tuesday that it will finally push a previously reported update to European users that limits charge to Galaxy Note 7 phones still in the wild to only 60 percent of maximum capacity. Users with the phone in Europe should expect to see the update happen on Oct. 31.

"The update is the latest measure taken by the company to reduce customer risk," Said Samsung. "This new battery software update is specifically designed to remind all Galaxy Note 7 customers to replace their device at their earliest possible convenience through their local Galaxy Note7 Replacement Program."

The update is the second forced update to the phone, with the first only issuing a stern warning to users to immediately power down and return the device.

Samsung initially blamed un-named battery suppliers for the initial round of conflagrations. However, as reports of newly replaced Galaxy Note 7 phones bursting into flames started circulating, this time while the phones were powered off or not being charged, some doubt has been cast on Samsung's original account of the matter as well.

A statement made by Samsung on Oct. 11 declaring the complete cessation of production of the Galaxy Note 7 was made nearly nine weeks after the crisis began, and six weeks after the "voluntary recall" was announced.
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Comments

  • Reply 1 of 45
    Oh boy... Santayana, where are you when we need you!?
    edited October 2016
  • Reply 2 of 45
    "YOU get a Note 8, and YOU get a note 8, and YOU get a . . ."
    (apologies to Oprah)
    napoleon_phoneapartwatto_cobra
  • Reply 3 of 45
    shevshev Posts: 81member
    They've handled it well to be fair to them
  • Reply 4 of 45
    gatorguygatorguy Posts: 20,932member
    Pretty sure when the first battery issues started I read that Samsung was considering releasing the Note 8 early next year. That was before the second round of catastrophic battery failures. I think that almost guarantees that Sammy will release the Note 8 by April. 
  • Reply 5 of 45
    Great idea Samsung, rush another phone to market. What could possibly go wrong 
    ibilldavenchiamuadibeafrodriravnorodomration alpscooter63uraharawatto_cobra
  • Reply 6 of 45
    gatorguy said:
    Pretty sure when the first battery issues started I read that Samsung was considering releasing the Note 8 early next year. That was before the second round of catastrophic battery failures. I think that almost guarantees that Sammy will release the Note 8 by April. 
    And I'm sure they'll dedicate as much time to quality and safety assurance as they did with the Note 7. D
    edited October 2016 watto_cobralostkiwinetmage
  • Reply 7 of 45
    tmaytmay Posts: 3,850member
    shev said:
    They've handled it well to be fair to them
    Imagine that you are an airline passenger, and you are boarding a new aircraft, of which a number of examples have recently crashed, and neither the airline nor the manufacturer has a fucking clue why. Yet, there you are. What's wrong with that picture?

    No, as a matter of fact, Samsung hasn't handled this well, but hey, they know their buyers better than I do. 
    magman1979muadibepscooter63uraharawatto_cobrajony0lostkiwistarwarsnetmagejbdragon
  • Reply 8 of 45
    lkrupplkrupp Posts: 7,170member
    shev said:
    They've handled it well to be fair to them
    No. And for years Apple haters have pushed the meme that only stupid people buy Apple products. You see it in one form or another all the time. But boy how the chickens have come home to roost for those haters, some of whom have vowed to keep their Note 7s anyway. And Samsung seals the deal by actually keeping the Note brand name. How stupid will you have to be to buy another Samsung Note # phablet? I keep trying to imagine what these bozos would be saying if this had happened to Apple.
    edited October 2016 magman1979muadibewatto_cobrajony0lostkiwi
  • Reply 9 of 45
    AppleBumAppleBum Posts: 37unconfirmed, member
    Announcing the new Samsung Galaxy Note 8 with built-in fire suppression system. "We're way ahead of the iPhone in terms of thermal management", said a Samsung spokesperson.
    muadiberavnorodomration alwatto_cobrajony0Mal_RBlunt2old4fun
  • Reply 10 of 45
    irelandireland Posts: 17,660member
    What company will all mothers with newborns wish to stay away from now. "No no, that was our other phone that explodes. Not this one".
    edited October 2016 magman1979muadibewatto_cobra
  • Reply 11 of 45
    boltsfan17boltsfan17 Posts: 2,162member
    After the Note 7 fiasco, I sure hope Samsung doesn't use those "next best thing" commercials to advertise the Note 8. 
    watto_cobra
  • Reply 12 of 45
    MacProMacPro Posts: 18,359member
    The 8 just simmers.
    edited October 2016 ericthehalfbeemuadiberavnorodompscooter63watto_cobra
  • Reply 13 of 45
    irelandireland Posts: 17,660member
    sog35 said:
    Can't believe they are keeping the Note name. 

    So idiotic
    The Samsung name is also damaged.
    igorskymuadibepscooter63
  • Reply 14 of 45
    maestro64maestro64 Posts: 4,643member
    shev said:
    They've handled it well to be fair to them

    You have no idea what you are talking about, as a person who had to deal with 3 product fires and doing a recall on one of them Samsung did so many things wrong here is not even funny. Now they are trying to bribe people to stay with them. This issue points to the fact they have no real quality control going on and you can expect more of the same in the future. This is major issue, but they had issue with the phones not holding up to claims of being water resistance, people reported their phones failed after getting wet. This shows they are not testing their products under various conditions.
    edited October 2016 igorskymuadibewatto_cobranetmage
  • Reply 15 of 45
    Does the Note 8 include a free fire extinguisher? Because if it doesn't I wouldn't trust there products in my house.
    robertwalter
  • Reply 16 of 45
    davendaven Posts: 541member
    I suspect many Samsung buyers that wanted to stay with Android moved to the Pixel. Good luck Sammy at getting them back as they do t have to deal with bloat ware and will get OS updates.
  • Reply 17 of 45
    shevshev Posts: 81member
    maestro64 said:
    shev said:
    They've handled it well to be fair to them

    You have not idea what you are talking about, as a person who had to deal with 3 product fires and doing a recall on one of them Samsung did so many things wrong here is not even funny. Now they are trying to bribe people to stay with them. This issue points to the fact they have no real quality control going on and you can expect more of the same in the future. This is major issue, they had issue with the phones not holding up to claims of being water resistance, people reported their phones failed after getting wet. This shows they are not testing their products under various conditions.
    Every single iPhone 4 couldn't even make calls if held like a phone and all Apple did was offer a free bumper so let's not act like they're the saviours of the free world here.
    singularity
  • Reply 18 of 45
    igorskyigorsky Posts: 423member
    shev said:
    They've handled it well to be fair to them
    What's up with all the Samsung apologists swarming the internet? They've handled it horribly. They were slow to recall, sent out replacements that were just as dangerous, and are refusing to compensate people who have suffered damage to property.
    muadibejkichlineentropysration alpscooter63uraharawatto_cobrastarwars
  • Reply 19 of 45
    sflocalsflocal Posts: 4,685member
    shev said:
    They've handled it well to be fair to them
    shev said:
    maestro64 said:
    shev said:
    They've handled it well to be fair to them

    You have not idea what you are talking about, as a person who had to deal with 3 product fires and doing a recall on one of them Samsung did so many things wrong here is not even funny. Now they are trying to bribe people to stay with them. This issue points to the fact they have no real quality control going on and you can expect more of the same in the future. This is major issue, they had issue with the phones not holding up to claims of being water resistance, people reported their phones failed after getting wet. This shows they are not testing their products under various conditions.
    Every single iPhone 4 couldn't even make calls if held like a phone and all Apple did was offer a free bumper so let's not act like they're the saviours of the free world here.

    Bullshit.  You're comparing a perceived problem hyped by Apple-haters and trolls to a Samsung product that not only explodes and catches fire, but is also banned on airplanes for fear it can actually cause a plane to fall out of the sky?  Are you honestly saying all your propaganda with a straight face?

    You're a pure Samsung shill.  How much is Samsung paying you to troll forums?
    entropyslkruppration alpscooter63watto_cobralostkiwistarwarsnetmage
  • Reply 20 of 45
    maestro64maestro64 Posts: 4,643member
    shev said:
    maestro64 said:
    shev said:
    They've handled it well to be fair to them

    You have not idea what you are talking about, as a person who had to deal with 3 product fires and doing a recall on one of them Samsung did so many things wrong here is not even funny. Now they are trying to bribe people to stay with them. This issue points to the fact they have no real quality control going on and you can expect more of the same in the future. This is major issue, they had issue with the phones not holding up to claims of being water resistance, people reported their phones failed after getting wet. This shows they are not testing their products under various conditions.
    Every single iPhone 4 couldn't even make calls if held like a phone and all Apple did was offer a free bumper so let's not act like they're the saviours of the free world here.

    No true, any if you held other manufactures phones in the same manor they exhihited the same behavior, I had a Motorola Atrix phone at the same time and it had poor reception if you held it too tight near the bottom of the phone where their antenna were.

    Apple did a PR thing to address people concerns but the phone still work, I have two 4 in my house and never seen a problem with them.

    watto_cobrastarwarsnetmage
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