They're going to discover that it's not the easiest thing in the world to do. If it was, they would have already done it. Years ago.
Samsung Care Centres won't suffer the same annoying delays as Apple's genius bar appointments because Samsung stores aren't full of people buying stuff.
fotoformat said:PS : I started with a Mac in 1992 for magazine publishing and currently use an iMac, iPad, iPhone and Apple Watch 3... and have never needed a single Apple item to be 'serviced' in 25 years.
Quote: "Service is a hassle. I know I'm going to have to take time out of my day to do it," McConnell said.Yeh man, that's partly why Apple is so successful... 'servicing' is required so infrequently, time-outs needn't be factored into schedules!PS : I started with a Mac in 1992 for magazine publishing and currently use an iMac, iPad, iPhone and Apple Watch 3... and have never needed a single Apple item to be 'serviced' in 25 years.
I think its safe to say Apple Retail Stores have never been the same since the Genius Bar has gained so much traction and even Apple I think has a harder time organizing this properly (whatever that may be in the end).
To me...I see this as more of just sitting in a waiting room while my car gets worked on at the stealership.
The real point here is that Samsung is trying to come up with a solution around what to do for waiting customers that have appointments but are queued up for an extended period of time. Giving them a temporary work space and juice infused water is okay, I guess, disregarding the additional bathroom visits that this will trigger. Practically speaking however, nothing they do with desks and juice infused water is going to have a material impact on customer experience. It's a queuing/scheduling problem and is more directly related to the number of available staff, the competency of the staff, the time staff needs to resolve customer issues, and of course the arrival rate of customers requiring assistance. Changing those factors in a positive way is going to provide a much larger impact on reducing wait times than will trying to compensate for expanding queues by allowing queued customers to sit in a booth and drink juice infused water. In other words, try to treat the real problems rather than just mitigate the symptoms and side effects.
At minumum, Samsung is late to the game.