Best Buy shifts to curbside store service to fight coronavirus [u: reopening]
Best Buy is reducing its store services in the face of the coronavirus pandemic, with the major third-party Apple retailer moving to offering curbside service at all of its stores, with customers prevented from entering any of its US stores on a temporary basis.
Update, April 29, 2020: Best Buy is slowly moving forward with reopening plans after halting in-store sales at its chain of stores in light of the COVID-19 pandemic. The big box retailer will in May begin offering scheduled in-store consultations at about 200 of its 1,000 U.S. stores, CNBC reported on Wednesday. This procedure calls for an employee to follow a customer around a store at a safe distance as they shop. The employee will wipe down products both before and after demonstrations.
Also to return are in-home delivery, installation and repairs, but with new safety precautions.
Original story follows.
In the latest move to provide services to customers while minimizing the spread of the coronavirus, Best Buy is shifting its retail strategy to an "enhanced curbside service" on an interim basis. Starting from Sunday and except where otherwise directed by state and local authorities, customers will have to make their purchases from outside the store.
Customers can order from the Best Buy website or app and request pickup at their local store, which will be handed over to them at the curb outside their selected location. In instances where a customer cannot place an online order but there is stock of the product in store, employees will retrieve the item from the store and sell it to the customer at the curb.
Orders for delivery direct to homes is still being offered, with slight changes for larger products such as washing machines. Appliances will still be delivered to a customer's door, but all in-home installation and repair has been temporarily suspended, with a view to later rescheduling. In-home consultations are also continuing, but virtually.
Employees at the retailer have been informed they do not have to work if they do not feel comfortable, and to stay home if they are feeling sick, with pay. Field employees who have lost hours will be paid for two weeks at their normal wage rate, based on their average hours worked over the last 10 weeks.
"The situation we're facing as a company and as individuals is unprecedented and changing at a pace all of us are working to keep up with," said CEO Corie Barry in a statement.
At the same time as announcing the restricted store policies, Barry advised Best Buy is "seeing a surge in demand across the country for products that people need to work or learn from home, as well as those products that allow people to refrigerate or freeze food."
Best Buy is the latest store to implement special measures in relation to COVID-19, but while relatively extreme, it isn't a complete closure of physical retail operations, such as the decision by Apple on May 17 to temporarily close all of its retail outlets.
Update, April 29, 2020: Best Buy is slowly moving forward with reopening plans after halting in-store sales at its chain of stores in light of the COVID-19 pandemic. The big box retailer will in May begin offering scheduled in-store consultations at about 200 of its 1,000 U.S. stores, CNBC reported on Wednesday. This procedure calls for an employee to follow a customer around a store at a safe distance as they shop. The employee will wipe down products both before and after demonstrations.
Also to return are in-home delivery, installation and repairs, but with new safety precautions.
Original story follows.
In the latest move to provide services to customers while minimizing the spread of the coronavirus, Best Buy is shifting its retail strategy to an "enhanced curbside service" on an interim basis. Starting from Sunday and except where otherwise directed by state and local authorities, customers will have to make their purchases from outside the store.
Customers can order from the Best Buy website or app and request pickup at their local store, which will be handed over to them at the curb outside their selected location. In instances where a customer cannot place an online order but there is stock of the product in store, employees will retrieve the item from the store and sell it to the customer at the curb.
Orders for delivery direct to homes is still being offered, with slight changes for larger products such as washing machines. Appliances will still be delivered to a customer's door, but all in-home installation and repair has been temporarily suspended, with a view to later rescheduling. In-home consultations are also continuing, but virtually.
Employees at the retailer have been informed they do not have to work if they do not feel comfortable, and to stay home if they are feeling sick, with pay. Field employees who have lost hours will be paid for two weeks at their normal wage rate, based on their average hours worked over the last 10 weeks.
"The situation we're facing as a company and as individuals is unprecedented and changing at a pace all of us are working to keep up with," said CEO Corie Barry in a statement.
At the same time as announcing the restricted store policies, Barry advised Best Buy is "seeing a surge in demand across the country for products that people need to work or learn from home, as well as those products that allow people to refrigerate or freeze food."
Best Buy is the latest store to implement special measures in relation to COVID-19, but while relatively extreme, it isn't a complete closure of physical retail operations, such as the decision by Apple on May 17 to temporarily close all of its retail outlets.
Comments
Funny that at places like Costco and Sams Club, no "shadow" is needed. Sounds sort of creepy...like shopping at a car lot! Always that pesky salesman right behind you!
I remember getting emails from best buy a long time ago about their curbside pickup.
As for employees following customers around the store and each customer getting their own personal shadow, I suppose that one added benefit is that it's a pretty good way to cut down on theft.
Anyway, more and more places are going to begin starting to open up soon I think. This lockdown stuff has outplayed its welcome in my opinion.
I also agree with Elon Musk about the comments he made during the TSLA conference call.
Their predictions have been about as accurate as any random analyst asshat who makes predictions about Apple.
And no, not all healthcare workers are begging people to stay at home. Quite a few have come out and said the complete opposite.
There are certain state govts that have taken things much too far with their fascist nonsense. They're letting dangerous criminals out of jail, and the police are spending time on going after a mother who lets her child play with the neighbors child and the police are spending their time on harassing an old couple that is sitting on the beach minding their own business not in close proximity to anybody else.
If somebody is very old or very sick or has pre existing conditions, then they are the ones who should isolate and quarantine, not the general public. Let them isolate for the next 10 years if they want, that's their choice. You can't keep everybody locked up inside forever.
Warning, don't expect this top be contactless, I had the window rolled down and the employee just walked up to me and handed me the stuff, touched my hand gloveless and everything haha. There is an option to have them drop it in your trunk which I would recommend if you don't want contact.
Funny. Looking for the women who will call him a creep.
https://nypost.com/2020/04/30/pence-didnt-know-masks-required-at-mayo-clinic-wife-claims/
https://thehill.com/homenews/state-watch/490758-georgia-governor-says-he-didnt-know-asymptomatic-people-could-spread
No, the derangement is all on the right.
The one thing you've said today that I can agree with is that the current pandemic may be the final push towards online from a brick and mortar shopping experience. Personally I don't see in-store retail recovering to pre-pandemic levels, and that includes Best Buy.
The only guy who has been wrong every step of the way is the president — claiming it would be down to 0 in weeks, would all go away, was a hoax, etc etc.
We don’t need to keep people locked up forever, but we have the expendable GDP to pay people to stay home for months, until PPE and other equipment and testing can be ramped up. We need ample supplies of PPE and testing to eliminate quarantine and allow social commerce. It is a gross act of incompetence that the federal response has been so completely disorganized and still failing to provide PPE and test kit supplies. States should not be bidding against each other, and nurses shouldn’t be wearing trash bags — this is the USA, the richest nation in the world. Pathetic.
You watch too much fake news.
Just calling bull to the pro-Trump, right wing propaganda being spewed by the Trumpers.