Blame Cook. He doesn’t know what he’s doing with product and customer service.
Really? This is how returns have worked since the dawn of retail. If you buy a TV and the remote is broken, you need to return the entire TV and exchange it for a new one.
And what's the difference? You get a new watch along with the correct band. The only one who seems to be losing out here is Apple.
Get a clue.
jcc's comment is ridiculous considering how well Apple is managed, but this enviable issue with people sizing bands incorrectly is something Apple should've considered before launch as this does cost them money. Not only are there shipping costs, but there people that will need to validate the Watches being sent to them, and then they can't sell them again as new. This just isn't good longterm.
I don't think if you called a vendor because your TV remote stopped working that they'd require you to box up your 85" TV to send it back to them.
Betcha this backfires. It’s one of Apples worst moves in recent memory, and completely a hassle. How stupid! I ordered braided, bet it doesn’t fit! That’s gonna be a fun phone conversation.
LOL...I had a defective right AirPod Pro and received a replacement delivery from Apple in less than 24 hours at a time when Amazon had completely abandoned 2 day delivery because of the pandemic. They're complaining because they ordered at launch and can't get an immediate full replacement, not because Apple has bad customer service. It really has nothing to do with the wrist band aspect.
Xed said: jcc's comment is ridiculous considering how well Apple is managed, but this enviable issue with people sizing bands incorrectly is something Apple should've considered before launch as this does cost them money.
Shouldn't customers like Eli Hodapp, former editor of Touch Arcade and co-founder of the Game Club app, have realized that buying a launch product = constrained supply for replacements? Replacing the entire watch/band is not bad customer service. It's the opposite.
Blame Cook. He doesn’t know what he’s doing with product and customer service.
Really? This is how returns have worked since the dawn of retail. If you buy a TV and the remote is broken, you need to return the entire TV and exchange it for a new one.
And what's the difference? You get a new watch along with the correct band. The only one who seems to be losing out here is Apple.
Get a clue.
No it's not. When a Macbook PSU fails Apple doesn't replace the entire Macbook. When a lightning cable fails Apple doesn't replace the iPhone it came with. People are losing out because they are having to wait months for a replacement. Get a clue.
You should have used the sizer tool on the Apple website. I did and it gave me a perfect fit. You screwed it up and now you wait because it’s on back order. Too bad, stop whining.
Get a clue.
Well no, because I am happy with my S4. So no screw up by me, your attempted ridicule just fell pretty flat. Oops. But unlike you, I can see how people could be affected by this. You must be under the impression the author of the article is "whining" too?
LOL...I had a defective right AirPod Pro and received a replacement delivery from Apple in less than 24 hours at a time when Amazon had completely abandoned 2 day delivery because of the pandemic. They're complaining because they ordered at launch and can't get an immediate full replacement, not because Apple has bad customer service. It really has nothing to do with the wrist band aspect.
No, they're complaining because they have to get a full replacement when they just want a different sized band.
Xed said: jcc's comment is ridiculous considering how well Apple is managed, but this enviable issue with people sizing bands incorrectly is something Apple should've considered before launch as this does cost them money.
Shouldn't customers like Eli Hodapp, former editor of Touch Arcade and co-founder of the Game Club app, have realized that buying a launch product = constrained supply for replacements? Replacing the entire watch/band is not bad customer service. It's the opposite.
It's good customer experience to have no watch for a month+ because Apple wants to replace the entire watch with the band? You've an odd idea of good customer experience.
Sheesh, people sure like to whine over trivial things. This product has been out for less than a week. Sure it would have been better to have an optimal lauch-day experience but a) I bet if you walked into an Apple Store (not an option for everyone, I know) it would have been handled quickly and easily and b) I expect this will be tweaked in the coming months. As others have pointed out this is costing Apple either in time and effort (if they give you back the original watch--as they should) and potentially additional cost (if they aren't and now have a bunch of "refurbished" stock).
Blame Cook. He doesn’t know what he’s doing with product and customer service.
Really? This is how returns have worked since the dawn of retail. If you buy a TV and the remote is broken, you need to return the entire TV and exchange it for a new one.
And what's the difference? You get a new watch along with the correct band. The only one who seems to be losing out here is Apple.
Get a clue.
jcc's comment is ridiculous considering how well Apple is managed...
Yes Apple could handle this better. But since they don't, buy a different band and sell the ill fitting one on ebay if you don't want to wait for a new watch. One might even sell it for a profit since some bands are also taking weeks to ship.
No, they're complaining because they have to get a full replacement when they just want a different sized band. ----
It's good customer experience to have no watch for a month+ because Apple wants to replace the entire watch with the band? You've an odd idea of good customer experience.
No, they're complaining because the full replacement takes longer than normal due to the Series 6 being a launch product with constrained supplies. That's it. A non-launch watch would have a short turnaround time for full replacement. In other words, it doesn't make a difference that you have to return the entire product under normal circumstances. There's nothing wrong with that approach from a customer service standpoint.
One might even sell it for a profit since some bands are also taking weeks to ship.
And that's the point some people are missing as well: there's no reason to think the new bands aren't constrained at launch too. People are just assuming that Apple has the stock to replace all the bands from full watch purchases + individual band purchases in a matter of days. That probably isn't the case.
It bothers me a bit -- does it, anyone else? -- that the conversation surrounding the company that produced the iMac, iPod, iPhone, iPad, Watch, and AirPods -- is now mostly around watch bands, # cameras on the phone (when not discussing phone size or color), and bundling of some so-so subscription services. The angst is clearly reflected in AI's poor commenter participation numbers, which have been on a downward spiral.
Admittedly, this is not just an Apple issue: with the exception of Tesla, none of the FAANTAMs have had much to say or offer recently, except marginal tweaks.
Blame Cook. He doesn’t know what he’s doing with product and customer service.
Really? This is how returns have worked since the dawn of retail. If you buy a TV and the remote is broken, you need to return the entire TV and exchange it for a new one.
And what's the difference? You get a new watch along with the correct band. The only one who seems to be losing out here is Apple.
Get a clue.
Out of two TVs I've bought over the years that have had broken remotes, I've had to return exactly zero of them to get that remote replaced. In both cases, the company shipped me a new remote, no charge. In one case, they didn't even want the old one back.
Requiring the Watch and band be returned lessens the opportunity for scammers to profit from returning only the band.. it also forces customers to pay more attention to what they are purchasing.
How does a scammer profit from returning just the band?
Comments
I don't think if you called a vendor because your TV remote stopped working that they'd require you to box up your 85" TV to send it back to them.
It's good customer experience to have no watch for a month+ because Apple wants to replace the entire watch with the band? You've an odd idea of good customer experience.
Admittedly, this is not just an Apple issue: with the exception of Tesla, none of the FAANTAMs have had much to say or offer recently, except marginal tweaks.
Waiting for the NBT....
How does a scammer profit from returning just the band?