M1 MacBook owners complain about easily cracked screens

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  • Reply 81 of 85
    Since my very first first iPhone, I have used a leather belt case for the iPhone made by a local leather shop in Nashville, Indiana. I have quite a few in a drawer that the iPhone "out grew" over the years. The magnetic catch worked fine for my daily activities. With the decline of honesty in the world, I realized that this method was too easy for the casual thieves of the world when traveling outside the USA. 

    Before the iPhone, I think a shirt pocket was where the smart phones or flip phones were carried.

    I found clothingarts.com that make pick pocket proof cargo style pants and shorts and other styles as well. It becomes an inconvenience at times to get into the correct pocket for cash or phone or passport but these items have not been stolen either. Obviously, a knife wielding thief can "cut" to the chase. But there is no visual cue when walking about that there might be items of interest on me.

    We are bomb barded by so much RF energy from too many sources to contemplate. I think the iPhone could be the least of our worries...
  • Reply 82 of 85
    This is an Apple serious design problem - The company has concerned more about the look than how to protect the super thin glass screen.  I have a new 16 in version and the screen didn't last more than 3 months.  My previous 13 in lasted 3 years then also cracked.  As long as they can make people pay for the repairs, they enjoy the business of replacing these expensive screens.
  • Reply 83 of 85
    I bought the pro and was able to use it for maybe 300 hrs. The screen broke. I closed 1 piece of paper between it that I was referencing. I have done it all the time with my other laptops. It should not have broken. My housekeepers were coming over, and I didn’t want to loose the page. The Apple Store told me it would be almost $600 to repair it. I declined and have been using my Lenovo laptop that is tried and true. The break is in the lower middle right of the screen. It would be awkward to even try to break the screen there even if you wanted to. I think sometimes companies have a defect in a product, but it doesn’t effect all of the inventory. I’m sorry I bought it/ Apple product.
  • Reply 84 of 85
    A small number of users are reporting a potentially serious issue in which the LCD screens of Apple's latest M1 MacBook Air and M1 MacBook Pro are easily cracked or damaged.

    Owners outlined the supposed problem in an Apple Support Communities forum thread that aired multiple claims of cracked screens on recently purchased M1 MacBook Air or 13-inch M1 MacBook Pro devices.

    The post's creator asserts the problem manifested overnight "for no apparent reason."

    "I left my computer on the top of my desk during the night and the next day I opened it the screen had 2 small cracks on the right which damaged the functioning of the screen," they said.

    Specialists at an authorized Apple repair facility said the damage, described as a "contact point crack," did not fall under the company's standard warranty and would therefore not be covered. Others who experienced identical issues and took their unit into an Apple Store were informed that the damage was a "point of contact crack," suggesting a piece of debris was sandwiched between the display and the top case. At least one user was told that a "pressure crack" from mishandling caused a fracture in the display glass.

    For most, the explanations provided were unsatisfactory as they claim no errant crumbs or waste were present before closing the clamshell computer. Others said they were using the device normally and did not exert undue force on the display. While Apple covered repair costs in some cases, many users were forced to pay for an out-of-pocket repair or screen replacement amounting to more than $500.

    Nearly 50 people responded to the original post saying they encountered the problem. A Reddit thread referenced in the Apple Communities post seemingly corroborates the issue with initial disclosures dating back to December 2020.

    9to5Mac reported on the topic earlier today.

    It is unclear how many MacBooks are impacted by the screen cracking anomaly, and its cause is unknown. Some speculate that the gap between the screen and top case is too narrow, allowing for even the smallest pieces of debris to press against the LCD.

    Multiple members of Apple's support forum claim the company is concealing the issue, but there is no clear evidence that Apple is aware of a widespread problem or has instituted a policy to deny related repairs.

    Read on AppleInsider
    I've never had a single issue with the numerous Apple Devices I've had over decades including a bunch of MacBooks. I now own M1 MacBook Air. Does Apple have a decent reputation of fixing manufacturing or design flaws, like an automaker will issue a recall but on an individual basis?
    edited July 2023
  • Reply 85 of 85
    sflocal said:
    Apple needs to step up or this will result in yet another lawsuit...  potentially class action.

    I have worked on industrial designs where we had to take significant precautions to prevent cracking of a clear plastic lens.  While a notebook computer would not experience the same level of physical stress, incorporating clamped plastic in a design can be quite tricky.
    How many WinTel laptops experience the same issue?  Little to no info?  It's not because it doesn't happen.  It's because they're not Apple so no one cares.  How many screens are cracking vs how many being sold?  

    I suspect its more with people not accepting responsibility for their precision piece of tech and expecting it to be Apple's problem.
    This shouldn't be a PC vs. Apple issue. I know that even in business situations PC maker's warranties kinda stink. But I do own a M1 MacBook Air and so this gives me a little concern even though my Mac never leaves the house, isn't around food or debris and is powered off, put in a sleeve, then in a thick laptop bag and stored in a  room that's not in use. 
    edited July 2023
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