Reports are spreading about a very specific Apple Vision Pro front glass crack

Posted:
in Apple Vision Pro edited February 25

Multiple users on Reddit have shared images of a clean-cut shear in their Apple Vision Pro front glass appearing for reportedly no reason.

Apple Vision Pro cover glass with a crack.
Apple Vision Pro cover glass with a crack. Source: Reddit u/dornbirn



Apple Vision Pro is a precisely built product with zero corners and custom parts all around. The front glass is a single sheet cut to act as a lens for the tracking cameras.

Such precise engineering doesn't leave much room for tolerance or error, which may be the cause behind a limited number of reports about cracks in the cover glass. As of this publication, prominent Reddit posts share similar images of sheared glass right at the nose bridge.



Each account claims they left the Apple Vision Pro connected to the battery pack and stored it overnight. Conjecture believes that charging with the soft cover on while in the Travel Case may create a problem with overheating the glass, leading to expansion and a crack at the weakest point.

There doesn't appear to be similar crack reports in Apple Support forums, on X, or anywhere else on the web at the moment.

Apple and AppleCare



The crack appears to be a sudden shear in the nose bridge, which would be the weakest part of the glass mold. Those with the issue speaking to Apple Support have been told to pay the AppleCare deductible of $300 for a repair.

Without AppleCare a cover glass repair would cost $800.

Typically, such a small sample wouldn't warrant a story, but the crack appearing similarly for all accounts makes it a pattern. A small number of devices may have slipped past inspection with a greater potential for cracking, but that's just speculation at this point.

Apple hasn't commented on the situation and likely won't unless a larger pattern is observed. The best course of action is to call Apple Support and ask for the case to be escalated for examination about a potential device defect.

Documenting precisely what you did before the crack appeared and sharing it will only help the case. If the cover glass cracking is a widespread issue or inherent defect, Apple could create a special program to repair it.

AppleInsider has verified that no Genius Bar appointments have been made relating to this kind of break without a reported drop across 24 stores mostly on the east coast of the US. If the issue were more commonplace, it would have blown up across social media after three weeks in the wild, and a number north of 200,000 units sold.

If you have a cracked Apple Vision Pro that you did not drop, please contact AppleInsider through our contact form with a link to an image of the crack and whether you charged with the cover on or in the Travel Case.



Read on AppleInsider

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Comments

  • Reply 1 of 58
    I doubt if there’s any deductible that would have to be paid. The device is not even been out a month so unless it was dropped, it would be covered by the normal warranty, to be replaced or repaired.
    AfarstarbeowulfschmidtOferwatto_cobranubus
  • Reply 2 of 58
    eriamjheriamjh Posts: 1,642member
    This is clearly a design defect.   Reminds me of the old “mold lines” in the G4 Cube.  

    They were cracks.    
    edited February 22 macplusplusnubusbyronltyler82
  • Reply 3 of 58
    I thought the JerryRigEverything review said it was actually laminated with plastic?
  • Reply 4 of 58
    This is not good. 

    Overall, it reeks of being a rushed product,  notwithstanding the very good initial reviews. 
    grandact73williamlondonmuthuk_vanalingammacplusplus9secondkox2byronl
  • Reply 5 of 58
    So… a few posts on a single social media platform, and no verified instances in normal reporting channels. That seems fishy to me. Also, as noted by others, a spontaneous crack with no user accidents would at least be reviewed as a potential warranty case, before punting it immediately to Apple Care coverage and a deductible.
    williamlondonforegoneconclusionpulseimages9secondkox2watto_cobrabyronl
  • Reply 6 of 58
    eriamjheriamjh Posts: 1,642member
    I thought the JerryRigEverything review said it was actually laminated with plastic?
    And the glass is cracked underneath.  
    byronl
  • Reply 7 of 58
    adonissmuadonissmu Posts: 1,776member
    This has happened to a number of users on the reddit and macrumors forum. 
    9secondkox2byronl
  • Reply 8 of 58
    I doubt that Apple would/could make you pay for it if it’s a single hairline crack with no point of impact. Believe it or not that is a covered repair on other Apple products. The key is single hairline and no point of impact. If it did expand and crack, there wouldn’t be a point of impact. 
    watto_cobra
  • Reply 9 of 58
    jdwjdw Posts: 1,333member
    Checked the comments and sure enough there were falsehoods.  I purchased two G4 Cubes back in the day, was an active member of Cubeowner.com and read most of the Cube related info about that machine.  It's been my avatar for over two decades.  They WERE NOT CRACKS!  They were indeed mold lines.  And any lines on my two Cubes are not that prominent.  You had a bunch of people grabbing their magnifying glasses back in the day to scrutinize every last thing because it was a pricey computer for what you got.  Then you had the silly media trashing it over price and how unpopular it was, in part because the media trashed it.  And yet, the G4 Cube to this day continues to be an incredible piece of industrial design.  It's truly fantastic.  So get over the "they were cracks" line.  G4 Cubes were not cracking at all.

    Now this news report about VISION PRO could be something very different than the G4 Cube, because like I said, those lines on the Cube are MOLD LINES, not cracks.  Furthermore, the G4 Cube's case was thick plastic, whereas the glass on the VISION PRO is extremely thin and even has a thin film on the outside which is highly prone to scratching.  The two really cannot be compared.

    Honestly, it isn't too surprising that there are reports of cracked glass.  Anything wearable needs to be made durable.  Apple couldn't make the glass any thicker because even now it is a bit heavy.  And just like when you put those thin glass protectors on your iPhone, cracks occurring during normal use happen.  The thinner the glass, the more likely it is to happen.

    This is upsetting news to be sure.  We have too many people unnecessarily trashing Apple's ground-breaking VISION PRO as it is, so news like this will no doubt make some would-be buyers reconsider.  Not sure how best Apple should address this, but addressing people's concerns is paramount if sales of the device are to lead to future models and new innovations over time, no unlike the iPhone.  But as was the case with the G4 Cube, if few people buy it, Apple could abandon it.  And that would be yet another crying shame.
    pulseimagessphericwatto_cobraForumPostbyronl
  • Reply 10 of 58
    This is not good. 

    Overall, it reeks of being a rushed product,  notwithstanding the very good initial reviews. 
    How does one issue notwithstanding all the good reviews you even mention make this "reek" of being a rushed product?
    roundaboutnowsphericthrangwatto_cobrawilliamlondonForumPost
  • Reply 11 of 58
    jdw said:
    Checked the comments and sure enough there were falsehoods.  I purchased two G4 Cubes back in the day, was an active member of Cubeowner.com and read most of the Cube related info about that machine.  It's been my avatar for over two decades.  They WERE NOT CRACKS!  They were indeed mold lines.  And any lines on my two Cubes are not that prominent.  You had a bunch of people grabbing their magnifying glasses back in the day to scrutinize every last thing because it was a pricey computer for what you got.  Then you had the silly media trashing it over price and how unpopular it was, in part because the media trashed it.  And yet, the G4 Cube to this day continues to be an incredible piece of industrial design.  It's truly fantastic.  So get over the "they were cracks" line.  G4 Cubes were not cracking at all.

    Now this news report about VISION PRO could be something very different than the G4 Cube, because like I said, those lines on the Cube are MOLD LINES, not cracks.  Furthermore, the G4 Cube's case was thick plastic, whereas the glass on the VISION PRO is extremely thin and even has a thin film on the outside which is highly prone to scratching.  The two really cannot be compared.

    Honestly, it isn't too surprising that there are reports of cracked glass.  Anything wearable needs to be made durable.  Apple couldn't make the glass any thicker because even now it is a bit heavy.  And just like when you put those thin glass protectors on your iPhone, cracks occurring during normal use happen.  The thinner the glass, the more likely it is to happen.

    This is upsetting news to be sure.  We have too many people unnecessarily trashing Apple's ground-breaking VISION PRO as it is, so news like this will no doubt make some would-be buyers reconsider.  Not sure how best Apple should address this, but addressing people's concerns is paramount if sales of the device are to lead to future models and new innovations over time, no unlike the iPhone.  But as was the case with the G4 Cube, if few people buy it, Apple could abandon it.  And that would be yet another crying shame.
    I never had one but I thought the G4 Cube was cool the way you could easily access the internals.
    jdwwatto_cobraForumPost
  • Reply 12 of 58
    avon b7avon b7 Posts: 7,660member
    jdw said:
    Checked the comments and sure enough there were falsehoods.  I purchased two G4 Cubes back in the day, was an active member of Cubeowner.com and read most of the Cube related info about that machine.  It's been my avatar for over two decades.  They WERE NOT CRACKS!  They were indeed mold lines.  And any lines on my two Cubes are not that prominent.  You had a bunch of people grabbing their magnifying glasses back in the day to scrutinize every last thing because it was a pricey computer for what you got.  Then you had the silly media trashing it over price and how unpopular it was, in part because the media trashed it.  And yet, the G4 Cube to this day continues to be an incredible piece of industrial design.  It's truly fantastic.  So get over the "they were cracks" line.  G4 Cubes were not cracking at all.

    Now this news report about VISION PRO could be something very different than the G4 Cube, because like I said, those lines on the Cube are MOLD LINES, not cracks.  Furthermore, the G4 Cube's case was thick plastic, whereas the glass on the VISION PRO is extremely thin and even has a thin film on the outside which is highly prone to scratching.  The two really cannot be compared.

    Honestly, it isn't too surprising that there are reports of cracked glass.  Anything wearable needs to be made durable.  Apple couldn't make the glass any thicker because even now it is a bit heavy.  And just like when you put those thin glass protectors on your iPhone, cracks occurring during normal use happen.  The thinner the glass, the more likely it is to happen.

    This is upsetting news to be sure.  We have too many people unnecessarily trashing Apple's ground-breaking VISION PRO as it is, so news like this will no doubt make some would-be buyers reconsider.  Not sure how best Apple should address this, but addressing people's concerns is paramount if sales of the device are to lead to future models and new innovations over time, no unlike the iPhone.  But as was the case with the G4 Cube, if few people buy it, Apple could abandon it.  And that would be yet another crying shame.
    I never had one but I thought the G4 Cube was cool the way you could easily access the internals.
    Always thought the Cube innards and a Borg ship were cool looking. 

    Raises the question, would a modern Cube be encased in glass or metal? 

    pulseimagesrezwits
  • Reply 13 of 58
    LOL…this web site was recommending that people use cases that weren’t designed for the AVP to save some money. Whoops. 
    watto_cobrawilliamlondon
  • Reply 14 of 58
    eriamjh said:
    This is clearly a design defect.   Reminds me of the old “mold lines” in the G4 Cube.  

    They were cracks.    
    The line that they're calling a crack looks more like a score mark if you take the image into a photo editor and zoom in. It's not uniform in width. There's also a smaller scuff mark right next to the larger line.
    watto_cobra
  • Reply 15 of 58
    avon b7 said:
    jdw said:
    Checked the comments and sure enough there were falsehoods.  I purchased two G4 Cubes back in the day, was an active member of Cubeowner.com and read most of the Cube related info about that machine.  It's been my avatar for over two decades.  They WERE NOT CRACKS!  They were indeed mold lines.  And any lines on my two Cubes are not that prominent.  You had a bunch of people grabbing their magnifying glasses back in the day to scrutinize every last thing because it was a pricey computer for what you got.  Then you had the silly media trashing it over price and how unpopular it was, in part because the media trashed it.  And yet, the G4 Cube to this day continues to be an incredible piece of industrial design.  It's truly fantastic.  So get over the "they were cracks" line.  G4 Cubes were not cracking at all.

    Now this news report about VISION PRO could be something very different than the G4 Cube, because like I said, those lines on the Cube are MOLD LINES, not cracks.  Furthermore, the G4 Cube's case was thick plastic, whereas the glass on the VISION PRO is extremely thin and even has a thin film on the outside which is highly prone to scratching.  The two really cannot be compared.

    Honestly, it isn't too surprising that there are reports of cracked glass.  Anything wearable needs to be made durable.  Apple couldn't make the glass any thicker because even now it is a bit heavy.  And just like when you put those thin glass protectors on your iPhone, cracks occurring during normal use happen.  The thinner the glass, the more likely it is to happen.

    This is upsetting news to be sure.  We have too many people unnecessarily trashing Apple's ground-breaking VISION PRO as it is, so news like this will no doubt make some would-be buyers reconsider.  Not sure how best Apple should address this, but addressing people's concerns is paramount if sales of the device are to lead to future models and new innovations over time, no unlike the iPhone.  But as was the case with the G4 Cube, if few people buy it, Apple could abandon it.  And that would be yet another crying shame.
    I never had one but I thought the G4 Cube was cool the way you could easily access the internals.
    Always thought the Cube innards and a Borg ship were cool looking. 

    Raises the question, would a modern Cube be encased in glass or metal? 

    For all intents and purposes the Mac mini is the modern Cube and it's made of metal. 
    Oferdewme9secondkox2rezwitswatto_cobraForumPost
  • Reply 16 of 58
    Mike WuertheleMike Wuerthele Posts: 6,861administrator
    LOL…this web site was recommending that people use cases that weren’t designed for the AVP to save some money. Whoops. 
    We still are. The cases cited here are using Apple's case.
    Oferroundaboutnowchris_kalangatorguyadonissmudewme9secondkox2watto_cobrawilliamlondonForumPost
  • Reply 17 of 58
    LOL…this web site was recommending that people use cases that weren’t designed for the AVP to save some money. Whoops. 
    We still are. The cases cited here are using Apple's case.
    The links cited in the article don't say that. The first one says "packed it away" but makes no mention of what case was used. The second one specifically says that they didn't have a case. The third one is a repeat of the first link...same title, same photo. So none of the links used have any information regarding Apple's case.

    In addition, the person who posted in the first link is theorizing that the glass simply breaks by itself "with no outside force". He wasn't charging it in whatever he "packed it away" in. The person who posted in the second link (who didn't use a case) says that they can't remember if they had covered the glass visor when they charged it. 
    edited February 23 watto_cobrawilliamlondonForumPost
  • Reply 18 of 58
    Mike WuertheleMike Wuerthele Posts: 6,861administrator
    LOL…this web site was recommending that people use cases that weren’t designed for the AVP to save some money. Whoops. 
    We still are. The cases cited here are using Apple's case.
    The links cited in the article don't say that. The first one says "packed it away" but makes no mention of what case was used. The second one specifically says that they didn't have a case. The third one is a repeat of the first link...same title, same photo. So none of the links used have any information regarding Apple's case.

    In addition, the person who posted in the first link is theorizing that the glass simply breaks by itself "with no outside force". He wasn't charging it in whatever he "packed it away" in. The person who posted in the second link (who didn't use a case) says that they can't remember if they had covered the glass visor when they charged it. 
    You're obviously welcome to believe what you want, but everybody involved in those posts have other Reddit posts discussing what they own as it pertains to AVP, have other comments in other threads discussing it, and we have more accounts from other users since saying the same thing.
    dewmewatto_cobrawilliamlondonForumPostmuthuk_vanalingam
  • Reply 19 of 58
    LOL…this web site was recommending that people use cases that weren’t designed for the AVP to save some money. Whoops. 
    We still are. The cases cited here are using Apple's case.
    The links cited in the article don't say that. The first one says "packed it away" but makes no mention of what case was used. The second one specifically says that they didn't have a case. The third one is a repeat of the first link...same title, same photo. So none of the links used have any information regarding Apple's case.

    In addition, the person who posted in the first link is theorizing that the glass simply breaks by itself "with no outside force". He wasn't charging it in whatever he "packed it away" in. The person who posted in the second link (who didn't use a case) says that they can't remember if they had covered the glass visor when they charged it. 
    You're obviously welcome to believe what you want, but everybody involved in those posts have other Reddit posts discussing what they own as it pertains to AVP, have other comments in other threads discussing it, and we have more accounts from other users since saying the same thing.
    Read the first link: "There seems to be a consistent manufacturing issue with the glass - my ignorant guess is the unique form creates some tension above the nose that eventually cracks, even without any outside force."
     
    This person is saying that the form of the visor breaks itself.  In other words, they don't think it has any correlation to using a case or not.

    -------

    Read the second link: "I noticed this day 1 with my Vision Pro. I didn't have a travel case at that time, but it is possible when I charged it, I left the front cover on. I honestly don't remember."

    This person is saying the damage appeared before they owned a case.

    -------

    RECAP: first link doesn't relate to using a case, second link doesn't involve a case.




    williamlondonForumPost
  • Reply 20 of 58
    I would think there would be continuum mechanics modeling and simulation software that would predict these issues beforehand.
    watto_cobrawilliamlondon
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