Waiting for a Mac Mini
Oh my... I ordered a BTO Mac Mini back in January, and I'm still waiting for it to arrive. I was told "3 to 4 weeks" by the reseller, and I'm still waiting seven weeks on.
The wait is excruciating! I've already bought the flat panel monitor and speakers to go with it, but they've been sitting on the desk for weeks now just waiting... waiting... waiting.
Has anyone else in Canada ordered a BTO Mac Mini, and if you did, how long did you wait/have you been waiting for it to turn up? Did you order it direct from Apple or through a reseller?
Apologies for the rant, but for the last three weeks I've been hoping for a phone call at work to tell me it's arrived!
Neil.
a.k.a. Arnel
P.S. I ordered it with a BT mouse and keyboard - a silly question, but how do you pair them to the computer initially? Do you need a regular mouse and keyboard to do that?
The wait is excruciating! I've already bought the flat panel monitor and speakers to go with it, but they've been sitting on the desk for weeks now just waiting... waiting... waiting.
Has anyone else in Canada ordered a BTO Mac Mini, and if you did, how long did you wait/have you been waiting for it to turn up? Did you order it direct from Apple or through a reseller?
Apologies for the rant, but for the last three weeks I've been hoping for a phone call at work to tell me it's arrived!
Neil.
a.k.a. Arnel
P.S. I ordered it with a BT mouse and keyboard - a silly question, but how do you pair them to the computer initially? Do you need a regular mouse and keyboard to do that?
Comments
Originally posted by Vana Nisitor
Put an eMac in a trash compactor until it arrives...
hey no....! poor eMac...
you must be the evil version of MajorKira from that evil parallel universe in DS9
Originally posted by Arnel
Oh my... I ordered a BTO Mac Mini back in January, and I'm still waiting for it to arrive. I was told "3 to 4 weeks" by the reseller, and I'm still waiting seven weeks on.
The wait is excruciating! I've already bought the flat panel monitor and speakers to go with it, but they've been sitting on the desk for weeks now just waiting... waiting... waiting.
Has anyone else in Canada ordered a BTO Mac Mini, and if you did, how long did you wait/have you been waiting for it to turn up? Did you order it direct from Apple or through a reseller?
Apologies for the rant, but for the last three weeks I've been hoping for a phone call at work to tell me it's arrived!
Neil.
a.k.a. Arnel
P.S. I ordered it with a BT mouse and keyboard - a silly question, but how do you pair them to the computer initially? Do you need a regular mouse and keyboard to do that?
dude, 7 weeks is ridiculous...
good point anyway with the BT mouse and keyboard... i've only really tried it with a PowerBook, i think it paired automatically just make shure keyboard and mouse have batteries in them and fully powered on and stuff and i think it should be sweet out-of-the-box (it will ask you to type some code thing that appears on-screen on your keyboard to verify pairing)
Originally posted by sunilraman
hey no....! poor eMac...
you must be the evil version of MajorKira from that evil parallel universe in DS9
Bullseye!
Originally posted by sunilraman
dude, 7 weeks is ridiculous...
good point anyway with the BT mouse and keyboard... i've only really tried it with a PowerBook, i think it paired automatically just make shure keyboard and mouse have batteries in them and fully powered on and stuff and i think it should be sweet out-of-the-box (it will ask you to type some code thing that appears on-screen on your keyboard to verify pairing)
It was not a problem to mate the keyboard with the Mac mini. I don't remember in detail, but you turn on the mini, it sees the mouse, and then asks for a keyboard. You have to enter a number on the keyboard, and then it works. I did not need a wired mouse or keyboard to set it up. Works really nice. Apple style.
On the positive side, I might be eligable for a cheap upgrade to 10.4 Tiger when it arrives. Although given the way it's going, I might be trying to get one for 10.5 by the time the Mini turns up...
Neil.
a.k.a. Arnel
Apple really screws over its resellers. You try to do a good thing but it just bites you in the ass.
Originally posted by Arnel
Eight weeks now... still waiting. Reseller isn't being very helpful.
On the positive side, I might be eligable for a cheap upgrade to 10.4 Tiger when it arrives. Although given the way it's going, I might be trying to get one for 10.5 by the time the Mini turns up...
Neil.
a.k.a. Arnel
dude, i think that's just not on. 8 weeks
i say you may need to take a stand, cancel your order, and at this stage might as well wait till you know Tiger 10.4 is going to be in-the-box with your Mini (probably 2 months from now)
Now when I ordered the Mini in January I put down a 10% deposit on it, which I was told was non-refundable. But then they also told me it would be three to four weeks. I'm gonna cancel the order and ask for my money back, but I'm fully expecting them to try and screw me over with regards to the deposit. Any advice? The reseller is in Canada, in case anyone starts quoting laws or lack thereof
Neil
a.k.a. Arnel
Originally posted by Arnel
......fully expecting them to try and screw me over with regards to the deposit. Any advice? The reseller is in Canada, in case anyone starts quoting laws or lack thereof
Neil
a.k.a. Arnel
yo neil, maybe check with your local/state/federal "fair trading" or "better business bureau"?
you canadians probably have some decent policies in place and a web site and stuff for consumers like yourself to protect your rights...! (well, to read up on them anyway to start with...)
I've gotta say though, I'd been building the courage to be Mr. Nasty Customer if needed for the last few days (I'm English, it doesn't come naturally!), so it kinda took the wind out of my sails a bit!!! <chuckle>
Neil.
a.k.a. Relieved Arnel
Originally posted by Arnel
I've gotta say though, I'd been building the courage to be Mr. Nasty Customer if needed for the last few days (I'm English, it doesn't come naturally!), so it kinda took the wind out of my sails a bit!!! <chuckle>
I think that IF tiger is announced in the next week, you should go to the store and ask for a copy: I mean I ordered in March and got it two weeks later, three months is rediculus.
I'm seriously considering cancelling the order, as a 7 week wait is just not good enough service from any company.
Sadly, it's that kind of service from Apple that has my department phasing them out completely.
There's just no competition when bulk orders of Macs take 3-4 months to get to you and Dell will get you new machines cheaper and in 2-3 weeks.
For a first time customer, seeing how lax their service is, leaves a huge doubt in my mind as to if I could ever recommend them to anyone else. The ordering is easy - but you'll have to wait forever for the actual hardware...
EDIT: Is this "service" from Apple normal?
Originally posted by CRC
What annoys me the most is that this is my first Apple machine I have ever ordered. I thought I'd try something different than the normal wintel machines - and although I can do pretty much everything I want on wintel machines, I wanted to try something different...
For a first time customer, seeing how lax their service is, leaves a huge doubt in my mind as to if I could ever recommend them to anyone else. The ordering is easy - but you'll have to wait forever for the actual hardware...
EDIT: Is this "service" from Apple normal?
this area is unfortunately Apple's achilles heel. But I am confident when you do get the machine though you will not regret trying the Mac out.
probably the best approach is never order from anywhere that anticipates more than 2 weeks. after 2 weeks, if still nothing in sight, cancel and shop around to where they have it in stock. your local AppleStore, local Apple authorized dealer, or online including places like macmall.com
i love apple, but their managing of meeting demand is IMO one of the worst aspects of their operations. again though, you won't regret it once you actually fire up that baby.
edit: in australia, for example, i've learnt to only put down any sort of deposit if the time window is either the machine is in stock there or just 'a few days away'... my obvious eagerness as well encourages the sales people to work with what stock they have to meet my needs, so i'm not left waiting weeks and weeks for something to arrive.
do you have a DVI-capable monitor ready to go?? if it's an LCD, VGA won't do the Mac Mini justice
20" LCD that runs 1600x1200 (which will be what the mini will be running if it supports that high) that has a DVI input and logitech wireless keyb + mouse - the one thing I have to work out is converting PS2 keyb -> USB, however I've found a cable adapter that is supposed to convert both PS2 mouse and keyb to USB...
I ordered from apple.com.au - as they stated 1-2 weeks originally, now it says 3-4 weeks with the options I've ordered - but looks like I'll still be waiting 7+... Might call them up and pay them a little abuse and see what happens - as I called them the day before the order and was assured that I wouldn't be waiting more than 2 weeks...
Originally posted by CRC
....
20" LCD that runs 1600x1200 (which will be what the mini will be running if it supports that high) that has a DVI input...
dude, sweet. mac mini on DVI is spec-ed to handle up to 1920x1200... as you're not familiar with apple you might be skeptical if apple will meet its promise in this regard, but i think it should handle your DVI LCD at 1600x1200 okay
when you get the mini all the best