dont trust apple sales reps
dont trust the apple sales reps. when i was enquiring about a refurbished mac book pro on the site, i was very interested, until i found out it had a matte screen. i was about to end the call, when the sales rep asked me to hold for one sec, and then came back saying he would get a glossy screen on it for me, thus securing the sale. i was also unsure about buying a refurbished product, but he assured me all signs of wear are removed and all parts with wear are replaced. got my macbook pro today and there is no glossy screen , and there are loads of scratches on it. im currently in discussions with apple about how to deal with this, but its rediculious what they will do for a sale. the screen wasnt glossy, i would happily have went on my way, but he had to make a sale and lied. there is an identical spec macbook pro, with a glossy screen on the refurb site at present but they will not swap it for my current machine.thats rediclious, considering the amount of money i spent on this thing. i will reserve any more judgement until i see how they handle the suituation.