Apple accepting applications for iPhone tech support reps
Wanna become one of the first telephone tech support representatives fielding questions on the iPhone? Well Apple recommends you submit your applications promptly, as training classes begin in May.
An official Apple job listing posted to AfterCollege.com seeks a Sr. iPhone support representative who will be responsible for answering questions for Apple customers and partners at the company's existing facility in Austin, Texas.
"Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer," the company says.
Duties for the full-time position include reporting issues through the appropriate channels as well as diagnosing data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.
Apple says it will consider various degrees of experience and education provided the candidate holds a Technical Associate Degree and/or 2-3 years related experience in the fields of Network, customer support or wireless voice/data technical support.
Meanwhile, a similar listing over at the company's official jobs site courts a number of lower-level iPhone technical support representatives.
Qualifications for the latter positions are more relaxed, requiring only a high school diploma and/ or 2-3 years related experience as a customer service rep, help desk member or wireless tech support rep.
An official Apple job listing posted to AfterCollege.com seeks a Sr. iPhone support representative who will be responsible for answering questions for Apple customers and partners at the company's existing facility in Austin, Texas.
"Viewed as an escalation point, the candidate should be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer," the company says.
Duties for the full-time position include reporting issues through the appropriate channels as well as diagnosing data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.
Apple says it will consider various degrees of experience and education provided the candidate holds a Technical Associate Degree and/or 2-3 years related experience in the fields of Network, customer support or wireless voice/data technical support.
Meanwhile, a similar listing over at the company's official jobs site courts a number of lower-level iPhone technical support representatives.
Qualifications for the latter positions are more relaxed, requiring only a high school diploma and/ or 2-3 years related experience as a customer service rep, help desk member or wireless tech support rep.
Comments
Good luck to whoever goes up for this. A solid job placement. All I ask is to keep in mind all that crappy phone service you have gotten over the years and try to do a better job.
Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.
But not in your mom's closet, surely?
Here's a chance for some of you younger guys to get jobs, experience in the real world, and to finally be able to move out of your mom's basement closet.
But... I already have a couple jobs and am in college... Geez. Lay off the poor teenager already.
But not in your mom's closet, surely?
No... and there's no coming out of the closet, either.
But... I already have a couple jobs and am in college... Geez. Lay off the poor teenager already.
Why?
No... and there's no coming out of the closet, either.
Ok...let's not get into that.
• Experience with Microsoft applications such as Office or Outlook
..Why?
..Why?
Take a guess.
Take a guess.
"Office"?
"Office"?
Support for same on the iPhone?
Support for same on the iPhone?
This is an interesting revelation.
This is an interesting revelation.
I hope it is.
I hope it is.
They should really squash all these "I can't get an iPhone because" excuses (and I'm not talking about the price).
Take a guess.
I'm hoping for more than Outlook/Entourage mail/address book synchronization. Office xls/doc/ppt support would be nice.
"Office"?
Or it could be that they will be expected to write reports in Word and keep data on Excel...
I'm just sayin...
They should really squash all these "I can't get an iPhone because" excuses (and I'm not talking about the price).
Not too much time left to find out who buys it.
I'm hoping for more than Outlook/Entourage mail/address book synchronization. Office xls/doc/ppt support would be nice.
Good thing you're asking for something modest.