OSX.....Get a Book! Learn!
Ok I've read enough blather on how OSX is harder than OS7/8/9. Folks we all new this going in. It's UNIX! Now as far as UI problems I'm in total agreement that there's much work to be done but don't expect to carry your extensive troubleshooting knowledge from the previous OS to this one. This cuts both ways..if and once you DO learn how to keep OSX running in tip top shape your skills will be much more of a valued commodity but no pain no gain folks. OSX is not made to tinker with by the average user. Of course most of us aren't average users so let's roll the sleeves up and dig in a bit before we castrate Apple. /rant