Apple should limit its involvement with Best Buy to only what benefits Apple to strategically increase market share. I like the store in so many ways, but:
I purchased a expensive Kitchen Aid oven from them months ago. It is still missing a part. Geek Squad hold time frequently is about an hour to schedule a service call. That's when they are calling you to say the part is in. You don't get a time window until the morning of the service. They then forget to bring the part they ordered on the previous two visits, but there are 21 in stock. Apparently, everyone is a supervisor, but no one takes responsibility. They only have first names and they are at places all over the country. They never express an apology because that's just how business is done! I have tried to have the part mailed to me to put it on myself-just two screws, I can handle it. This isn't Apple customer service reputation.
Apple should send in secret shoppers from local Mac user groups to Best Buys across the country, and test their Mac people.
Apple should limit its involvement with Best Buy to only what benefits Apple to strategically increase market share. I like the store in so many ways, but:
I purchased a expensive Kitchen Aid oven from them months ago. It is still missing a part. Geek Squad hold time frequently is about an hour to schedule a service call. That's when they are calling you to say the part is in. You don't get a time window until the morning of the service. They then forget to bring the part they ordered on the previous two visits, but there are 21 in stock. Apparently, everyone is a supervisor, but no one takes responsibility. They only have first names and they are at places all over the country. They never express an apology because that's just how business is done! I have tried to have the part mailed to me to put it on myself-just two screws, I can handle it. This isn't Apple customer service reputation.
Apple services their products no matter where you buy them.
Wow! I've got several posts in a row, as I see that I'm not alone. Last night, I had a lot of problems trying to get this post posted. Apparently, even though the site kept telling me to try again, it actually did post each time, until I finally gave up.
Maybe the estimated 5 year agreement between Apple and at&t is not actually 5 years.... this could be a good sign.
If you think this agreement means that you will be able to buy a iPhone at Best Buy without an AT&T contract, or on another provider, then you are mistaken. If you already have an iPhone, this news means nothing to you. If you want to get an iPhone, this news still means basically nothing to you. In fact, other than Best Buy shareholders, this news means nothing to almost everyone.
ugh. "Best Buy" is the lowest of low. Why not just go all the way and strike up a distribution deal with WalMart?? You could give away a 30oz bag of free pork rinds with each purchase!
With all the mishaps during launch, oddly the hype on iPhone is still going strong. Am I the only person to think Apple and their phone carriers are charging wayyyyy to much for service?
I always like Apple products, until they slapped a glossy screen on to iMacs. They released sloppy 10.5 with frequent updates to resemble MS. Now, they managing to convince mass consumers their phone is revolutionary when the truth is just their competitor are not thinking creatively enough!
Don't get me wrong, I think Apple still produce good above-average products, but the hype is really overkill.
With all the mishaps during launch, oddly the hype on iPhone is still going strong. Am I the only person to think Apple and their phone carriers are charging wayyyyy to much for service?
Do you currently own a smartphone with unlimited data?
With all the mishaps during launch, oddly the hype on iPhone is still going strong. Am I the only person to think Apple and their phone carriers are charging wayyyyy to much for service?
I always like Apple products, until they slapped a glossy screen on to iMacs. They released sloppy 10.5 with frequent updates to resemble MS. Now, they managing to convince mass consumers their phone is revolutionary when the truth is just their competitor are not thinking creatively enough!
Don't get me wrong, I think Apple still produce good above-average products, but the hype is really overkill.
They are charging too much for service, but they are getting away with it because the competitors haven't caught up in the gee-whiz dept. It's the "elegance" of the UI that really sways people, especially those who aren't comfortable with the relatively tech-y UIs of, say, Blackberrys. But RIM isn't going to just roll over and die - BB has been a huge success and I'll bet the next model will be competitive with the iPhone's UI. And there are still lots of people who prefer buttons when typing, over the touch-screen. I've yet to see anyone using an iPhone who can type any near as fast as I can on my Pearl.
There is some hype, although iPhone is a great product for sure. This may be changing with the 3G, but the 1st (i.e., most important) impression of the original iPhone, in corporate IT/telecom depts., was that it's more of a fun appliance for personal use rather than a serious business tool. That is BB's market, and RIM will fight to keep it. Maybe that will mean competition for iPhone, to some extent, and that can only be good for consumers...
Do you currently own a smartphone with unlimited data?
I'm not him, but fuck you. It is too much by any sensible measure. 3G or some form of cellular data should be in everything that moves, and the only reason it isn't is because of artificial constraints by monopolies, nothing natural.
That said, it wouldn't be so bad if... THE DATA WERE ACTUALLY UNLIMITED.
Comments
Apple should limit its involvement with Best Buy to only what benefits Apple to strategically increase market share. I like the store in so many ways, but:
I purchased a expensive Kitchen Aid oven from them months ago. It is still missing a part. Geek Squad hold time frequently is about an hour to schedule a service call. That's when they are calling you to say the part is in. You don't get a time window until the morning of the service. They then forget to bring the part they ordered on the previous two visits, but there are 21 in stock. Apparently, everyone is a supervisor, but no one takes responsibility. They only have first names and they are at places all over the country. They never express an apology because that's just how business is done! I have tried to have the part mailed to me to put it on myself-just two screws, I can handle it. This isn't Apple customer service reputation.
Apple should send in secret shoppers from local Mac user groups to Best Buys across the country, and test their Mac people.
Apple should limit its involvement with Best Buy to only what benefits Apple to strategically increase market share. I like the store in so many ways, but:
I purchased a expensive Kitchen Aid oven from them months ago. It is still missing a part. Geek Squad hold time frequently is about an hour to schedule a service call. That's when they are calling you to say the part is in. You don't get a time window until the morning of the service. They then forget to bring the part they ordered on the previous two visits, but there are 21 in stock. Apparently, everyone is a supervisor, but no one takes responsibility. They only have first names and they are at places all over the country. They never express an apology because that's just how business is done! I have tried to have the part mailed to me to put it on myself-just two screws, I can handle it. This isn't Apple customer service reputation.
Apple services their products no matter where you buy them.
Wow! I've got several posts in a row, as I see that I'm not alone. Last night, I had a lot of problems trying to get this post posted. Apparently, even though the site kept telling me to try again, it actually did post each time, until I finally gave up.
Same as above.
You should see them try to sell an AppleTV- what a frk'n mess!
Just try to buy a GPS unit from Best Buy, Office Depot, etc. Talk abut taking a ride on the 'clue train'.
Getting monotonous.
It's not like I need to increase my post count.
Maybe the estimated 5 year agreement between Apple and at&t is not actually 5 years.... this could be a good sign.
If you think this agreement means that you will be able to buy a iPhone at Best Buy without an AT&T contract, or on another provider, then you are mistaken. If you already have an iPhone, this news means nothing to you. If you want to get an iPhone, this news still means basically nothing to you. In fact, other than Best Buy shareholders, this news means nothing to almost everyone.
Skip
You get what you pay for and as long as the best buy salary is just above minimum wage, turn over will be high and the staff will be clueless.
Only unlocked iphones for sale would get me to purchase from B.B but THAT is just a fantasy.
I always like Apple products, until they slapped a glossy screen on to iMacs. They released sloppy 10.5 with frequent updates to resemble MS. Now, they managing to convince mass consumers their phone is revolutionary when the truth is just their competitor are not thinking creatively enough!
Don't get me wrong, I think Apple still produce good above-average products, but the hype is really overkill.
With all the mishaps during launch, oddly the hype on iPhone is still going strong. Am I the only person to think Apple and their phone carriers are charging wayyyyy to much for service?
Do you currently own a smartphone with unlimited data?
With all the mishaps during launch, oddly the hype on iPhone is still going strong. Am I the only person to think Apple and their phone carriers are charging wayyyyy to much for service?
I always like Apple products, until they slapped a glossy screen on to iMacs. They released sloppy 10.5 with frequent updates to resemble MS. Now, they managing to convince mass consumers their phone is revolutionary when the truth is just their competitor are not thinking creatively enough!
Don't get me wrong, I think Apple still produce good above-average products, but the hype is really overkill.
They are charging too much for service, but they are getting away with it because the competitors haven't caught up in the gee-whiz dept. It's the "elegance" of the UI that really sways people, especially those who aren't comfortable with the relatively tech-y UIs of, say, Blackberrys. But RIM isn't going to just roll over and die - BB has been a huge success and I'll bet the next model will be competitive with the iPhone's UI. And there are still lots of people who prefer buttons when typing, over the touch-screen. I've yet to see anyone using an iPhone who can type any near as fast as I can on my Pearl.
There is some hype, although iPhone is a great product for sure. This may be changing with the 3G, but the 1st (i.e., most important) impression of the original iPhone, in corporate IT/telecom depts., was that it's more of a fun appliance for personal use rather than a serious business tool. That is BB's market, and RIM will fight to keep it. Maybe that will mean competition for iPhone, to some extent, and that can only be good for consumers...
How will they activate the phones in-store? In a Bestbuy store?
Is that a joke?
And why no Circuit Chitty? Let's see how low can we go!
Do you currently own a smartphone with unlimited data?
I'm not him, but fuck you. It is too much by any sensible measure. 3G or some form of cellular data should be in everything that moves, and the only reason it isn't is because of artificial constraints by monopolies, nothing natural.
That said, it wouldn't be so bad if... THE DATA WERE ACTUALLY UNLIMITED.