Boycott Apple
I have been a loyal consumer of Apple products, having bought a 24 inch imac (AUD$3100) and its video ipod (S$500). I was even contemplating the iphone. Thank god i didn't get the iphone for now i will NEVER purchase Apple products nor advise my friends to do so. In recent conversations with Apple customer representatives from Sydney, Australia, I have gathered and agree with the statement "APPLE DOESN'T CARE ABOUT IT'S CUSTOMERS" [Posted by Joshua Karp on Mar 28, 2008 12:48 pm on boygeniusreport.com]. Well, at least it seems so due to its complacency in handling distressed calls for after sales customers. I was utterly disappointed having spoken to both a customer relations officer and the CR manager to find that they were both ill-trained, sarcastic, defensive, seemingly given too much authority or perhaps are lead into thinking that they have a given amount of authority to make decisions, that they abuse their empowerment, smoke the clients and mishandle the customers such that things escalate to an extent that could prove to be detrimental to the image and brand of Apple. One WOULD expect the service of Apple to be one which was as attentive the one you received when you chose to purchase the product. However, to my dismay, it was the exact opposite. Given Apple's PREMIUM branding, I am shocked to discover its rigidity in policies and ill-trained customer service officers. My advise to current Apple consumers and potential Apple IMAC consumers out there? Do take note of the your IMAC warranty expiry date and do purchase an extended warranty before expiry. Because there is NO GOODWILL whatsoever your circumstances (even if your computer & receipt is being shipped overseas for your relocation abroad or if you were simultaneously on a holiday, much less if you could produce proof of all the above), Apple will NOT allow you to then PURCHASE an extended warranty. And should you be in that predicament, note that you WILL only be allowed ONE technical assistance. From thereon, there will be no further technical assistance and you will have to FORK OUT $40 per month for PHONE ASSISTANCE. This brings me to the point where i reiterate that i will NEVER EVER, purchase or support Apple in its products and help boost its profits again...Oh yeah, i will also never advise friends and family to purchase Apple products again. I'm boycotting Apple for good. Aside from aesthetics, in my opinion Apple's PREMIUM pricing just doesn't justify its after-sales service AND warped policies to charged more for after sales support to customers.
Comments
2) Mostly you don't need AppleCare on desktops. It's debatable if it is a good deal or not. Heck, even my rev1 MBP hasn't needed it and I've dragged that thing quite a few places.
3) I bought a AEBS from CompUSA on closeout that turned out to be defective and my local Apple store swapped it for me rather than send it in for fixing. That was rather nice since they were not obligated to help me with a quick in store swap rather than a warranty fix.
4) Buh bye
The OP's post read like a stream of consciousness.
Well, one should learn how to use paragraphs by third grade... maybe he's home schooled.
Sorry every Mac I've had has functioned properly. I don't know you from a can of paint so I can't take your recommendation. Good look on getting your Apple issues fixed though. You're just angry right now and that's understandable.
Regards.
HM
The OP's post read like a stream of consciousness.
Heh.
Except he's no James Joyce.
Maybe it was the return key on the keyboard that broke.
Thanks, I needed that...
5 Stars from me!
"Just something I do for people" the guy said.
Sweet.
I have been a loyal consumer of Apple products, having bought a 24 inch imac (AUD$3100) and its video ipod (S$500). I was even contemplating the iphone. Thank god i didn't get the iphone for now i will NEVER purchase Apple products nor advise my friends to do so. In recent conversations with Apple customer representatives from Sydney, Australia, I have gathered and agree with the statement "APPLE DOESN'T CARE ABOUT IT'S CUSTOMERS" [Posted by Joshua Karp on Mar 28, 2008 12:48 pm on boygeniusreport.com]. Well, at least it seems so due to its complacency in handling distressed calls for after sales customers. I was utterly disappointed having spoken to both a customer relations officer and the CR manager to find that they were both ill-trained, sarcastic, defensive, seemingly given too much authority or perhaps are lead into thinking that they have a given amount of authority to make decisions, that they abuse their empowerment, smoke the clients and mishandle the customers such that things escalate to an extent that could prove to be detrimental to the image and brand of Apple. One WOULD expect the service of Apple to be one which was as attentive the one you received when you chose to purchase the product. However, to my dismay, it was the exact opposite. Given Apple's PREMIUM branding, I am shocked to discover its rigidity in policies and ill-trained customer service officers. My advise to current Apple consumers and potential Apple IMAC consumers out there? Do take note of the your IMAC warranty expiry date and do purchase an extended warranty before expiry. Because there is NO GOODWILL whatsoever your circumstances (even if your computer & receipt is being shipped overseas for your relocation abroad or if you were simultaneously on a holiday, much less if you could produce proof of all the above), Apple will NOT allow you to then PURCHASE an extended warranty. And should you be in that predicament, note that you WILL only be allowed ONE technical assistance. From thereon, there will be no further technical assistance and you will have to FORK OUT $40 per month for PHONE ASSISTANCE. This brings me to the point where i reiterate that i will NEVER EVER, purchase or support Apple in its products and help boost its profits again...Oh yeah, i will also never advise friends and family to purchase Apple products again. I'm boycotting Apple for good. Aside from aesthetics, in my opinion Apple's PREMIUM pricing just doesn't justify its after-sales service AND warped policies to charged more for after sales support to customers.
paragraphing... ?
Hope you enjoy Windows.
I have been a loyal consumer of Apple products, having bought a 24 inch imac (AUD$3100) and its video ipod (S$500). I was even contemplating the iphone. Thank god i didn't get the iphone for now i will NEVER purchase Apple products nor advise my friends to do so.
In recent conversations with Apple customer representatives from Sydney, Australia, I have gathered and agree with the statement "APPLE DOESN'T CARE ABOUT IT'S CUSTOMERS" [Posted by Joshua Karp on Mar 28, 2008 12:48 pm on boygeniusreport.com]. Well, at least it seems so due to its complacency in handling distressed calls for after sales customers.
I was utterly disappointed having spoken to both a customer relations officer and the CR manager to find that they were both ill-trained, sarcastic, defensive, seemingly given too much authority or perhaps are lead into thinking that they have a given amount of authority to make decisions, that they abuse their empowerment, smoke the clients and mishandle the customers such that things escalate to an extent that could prove to be detrimental to the image and brand of Apple. One WOULD expect the service of Apple to be one which was as attentive the one you received when you chose to purchase the product. However, to my dismay, it was the exact opposite.
Given Apple's PREMIUM branding, I am shocked to discover its rigidity in policies and ill-trained customer service officers.
My advise to current Apple consumers and potential Apple IMAC consumers out there? Do take note of the your IMAC warranty expiry date and do purchase an extended warranty before expiry. Because there is NO GOODWILL whatsoever your circumstances (even if your computer & receipt is being shipped overseas for your relocation abroad or if you were simultaneously on a holiday, much less if you could produce proof of all the above), Apple will NOT allow you to then PURCHASE an extended warranty. And should you be in that predicament, note that you WILL only be allowed ONE technical assistance. From thereon, there will be no further technical assistance and you will have to FORK OUT $40 per month for PHONE ASSISTANCE.
This brings me to the point where i reiterate that i will NEVER EVER, purchase or support Apple in its products and help boost its profits again...Oh yeah, i will also never advise friends and family to purchase Apple products again.
I'm boycotting Apple for good. Aside from aesthetics, in my opinion Apple's PREMIUM pricing just doesn't justify its after-sales service AND warped policies to charged more for after sales support to customers.
See how much easier it is to read with paragraphs?
Personally, I've purchased an iBook and an iMac in the past 3 years and bought the extended warranty at the time I purchased the computers - always a wise choice in my opinion.
Boycott Apple - in a word - NO. Support and sing Apple's praises - in a word - Yes
Have fun with Vista!
For every one person that boycotts Apple, there are about 20 people that migrate to Macs.
Hope you enjoy Windows.
That's quite an interesting statistic... Link please!!!
Unless you are one of those people that makes up numbers? (I bet you are)
His beef should be with Australians, not Apple.