OSX 10.9 - Illustrator CS5 crashing at launch.

Posted:
in Mac Software edited January 2014

Hello Everyone, my Illustrator decided to crash every time I try to launch it. I've tried all the fixes suggested in other threads but nothing has worked so far. 

Below is the report I get. Anyone has any suggestions? 

 

Many thanks in advance!

 

 

 

 

 

 

Process:         Adobe Illustrator [1411]


Path:            /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator


Identifier:      com.adobe.illustrator


Version:         399 (15.0.0)


Code Type:       X86 (Native)


Parent Process:  launchd [178]


Responsible:     Adobe Illustrator [1411]


User ID:         501


 


Date/Time:       2014-01-07 13:22:06.025 +0100


OS Version:      Mac OS X 10.9.1 (13B42)


Report Version:  11


Anonymous UUID:  FBB46C64-FDF0-237B-BEC8-95438DDC0B64


 


 


Crashed Thread:  0  Dispatch queue: com.apple.main-thread


 


Exception Type:  EXC_CRASH (SIGABRT)


Exception Codes: 0x0000000000000000, 0x0000000000000000


 


Application Specific Information:


terminating with uncaught exception of type std::out_of_range: basic_string::at


abort() called


 


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread


0   libsystem_kernel.dylib            0x93ac1952 __pthread_kill + 10


1   libsystem_pthread.dylib           0x99233167 pthread_kill + 101


2   libsystem_c.dylib                 0x91017340 abort + 155


3   libc++abi.dylib                   0x9b56a869 abort_message + 169


4   libc++abi.dylib                   0x9b58b57b default_terminate_handler() + 264


5   libc++abi.dylib                   0x9b588dd0 std::__terminate(void (*)()) + 14


6   libc++abi.dylib                   0x9b588a05 __cxa_rethrow + 103


7   com.adobe.illustrator             0x00050188 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211252


8   com.adobe.illustrator             0x0004f8e4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 209040


9   com.adobe.illustrator             0x0010a5cd AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 974201


10  com.adobe.illustrator             0x000cc97e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 721194


11  com.adobe.illustrator             0x00003346 0x1000 + 9030


 


Thread 1:


0   libsystem_kernel.dylib            0x93ac2046 __workq_kernreturn + 10


1   libsystem_pthread.dylib           0x99233dcf _pthread_wqthread + 372


2   libsystem_pthread.dylib           0x99237cce start_wqthread + 30


 


Thread 2:: Dispatch queue: com.apple.libdispatch-manager


0   libsystem_kernel.dylib            0x93ac2992 kevent64 + 10


1   libdispatch.dylib                 0x966998bd _dispatch_mgr_invoke + 238


2   libdispatch.dylib                 0x96699556 _dispatch_mgr_thread + 52


 


Thread 3:


0   libsystem_kernel.dylib            0x93ac2046 __workq_kernreturn + 10


1   libsystem_pthread.dylib           0x99233dcf _pthread_wqthread + 372


2   libsystem_pthread.dylib           0x99237cce start_wqthread + 30


 


Thread 4:


0   libsystem_kernel.dylib            0x93ac2046 __workq_kernreturn + 10


1   libsystem_pthread.dylib           0x99233dcf _pthread_wqthread + 372


2   libsystem_pthread.dylib           0x99237cce start_wqthread + 30


 


Thread 5:


0   libsystem_kernel.dylib            0x93ac2046 __workq_kernreturn + 10


1   libsystem_pthread.dylib           0x99233dcf _pthread_wqthread + 372


2   libsystem_pthread.dylib           0x99237cce start_wqthread + 30


 


Thread 6:


0   libsystem_kernel.dylib            0x93ac17ca __psynch_cvwait + 10


1   libsystem_pthread.dylib           0x99234d8a _pthread_cond_wait + 837


2   libsystem_pthread.dylib           0x99236fa3 pthread_cond_wait + 48


3   com.adobe.amt.services            0x0458d126 AMTConditionLock::LockWhenCondition(int) + 46


4   com.adobe.amt.services            0x04585db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116


5   com.adobe.amt.services            0x0458d18c AMTThread::Worker(void*) + 24


6   libsystem_pthread.dylib           0x992325fb _pthread_body + 144


7   libsystem_pthread.dylib           0x99232485 _pthread_start + 130


8   libsystem_pthread.dylib           0x99237cf2 thread_start + 34


 


Thread 7:


0   libsystem_kernel.dylib            0x93ac17ca __psynch_cvwait + 10


1   libsystem_pthread.dylib           0x99234d8a _pthread_cond_wait + 837


2   libsystem_pthread.dylib           0x99235042 pthread_cond_timedwait_relative_np + 47


3   com.apple.CoreServices.CarbonCore    0x916d2b2d TSWaitOnConditionTimedRelative + 161


4   com.apple.CoreServices.CarbonCore    0x916d26ea TSWaitOnSemaphoreCommon + 531


5   com.apple.CoreServices.CarbonCore    0x916d289d TSWaitOnSemaphoreRelative + 24


6   com.apple.CoreServices.CarbonCore    0x916b2ea0 TimerThread + 89


7   libsystem_pthread.dylib           0x992325fb _pthread_body + 144


8   libsystem_pthread.dylib           0x99232485 _pthread_start + 130


9   libsystem_pthread.dylib           0x99237cf2 thread_start + 34


 


Thread 8:


0   libsystem_kernel.dylib            0x93ac17ca __psynch_cvwait + 10


1   libsystem_pthread.dylib           0x99234d1d _pthread_cond_wait + 728


2   libsystem_pthread.dylib           0x99236bd9 pthread_cond_wait$UNIX2003 + 71


3   com.apple.CoreServices.CarbonCore    0x916d2922 TSWaitOnCondition + 128


4   com.apple.CoreServices.CarbonCore    0x916d2b46 TSWaitOnConditionTimedRelative + 186


5   com.apple.CoreServices.CarbonCore    0x9169ef92 MPWaitOnQueue + 199


6   AdobeACE                          0x015526f1 0x1518000 + 239345


7   AdobeACE                          0x015520ed 0x1518000 + 237805


8   com.apple.CoreServices.CarbonCore    0x9169f56e PrivateMPEntryPoint + 68


9   libsystem_pthread.dylib           0x992325fb _pthread_body + 144


10  libsystem_pthread.dylib           0x99232485 _pthread_start + 130


11  libsystem_pthread.dylib           0x99237cf2 thread_start + 34


 


Thread 9:


0   libsystem_kernel.dylib            0x93ac17ca __psynch_cvwait + 10


1   libsystem_pthread.dylib           0x99234d1d _pthread_cond_wait + 728


2   libsystem_pthread.dylib           0x99236bd9 pthread_cond_wait$UNIX2003 + 71


3   com.apple.CoreServices.CarbonCore    0x916d2922 TSWaitOnCondition + 128


4   com.apple.CoreServices.CarbonCore    0x916d2b46 TSWaitOnConditionTimedRelative + 186


5   com.apple.CoreServices.CarbonCore    0x9169ef92 MPWaitOnQueue + 199


6   AdobeACE                          0x015526f1 0x1518000 + 239345


7   AdobeACE                          0x015520ed 0x1518000 + 237805


8   com.apple.CoreServices.CarbonCore    0x9169f56e PrivateMPEntryPoint + 68


9   libsystem_pthread.dylib           0x992325fb _pthread_body + 144


10  libsystem_pthread.dylib           0x99232485 _pthread_start + 130


11  libsystem_pthread.dylib           0x99237cf2 thread_start + 34


 


Thread 10:


0   libsystem_kernel.dylib            0x93ac17ca __psynch_cvwait + 10


1   libsystem_pthread.dylib           0x99234d1d _pthread_cond_wait + 728


2   libsystem_pthread.dylib           0x99236bd9 pthread_cond_wait$UNIX2003 + 71


3   com.apple.CoreServices.CarbonCore    0x916d2922 TSWaitOnCondition + 128


4   com.apple.CoreServices.CarbonCore    0x916d2b46 TSWaitOnConditionTimedRelative + 186


5   com.apple.CoreServices.CarbonCore    0x9169ef92 MPWaitOnQueue + 199


6   AdobeACE                          0x015526f1 0x1518000 + 239345


7   AdobeACE                          0x015520ed 0x1518000 + 237805


8   com.apple.CoreServices.CarbonCore    0x9169f56e PrivateMPEntryPoint + 68


9   libsystem_pthread.dylib           0x992325fb _pthread_body + 144


10  libsystem_pthread.dylib           0x99232485 _pthread_start + 130


11  libsystem_pthread.dylib           0x99237cf2 thread_start + 34


 


Thread 11:


0   libsystem_kernel.dylib            0x93ac17ca __psynch_cvwait + 10


1   libsystem_pthread.dylib           0x99234d8a _pthread_cond_wait + 837


2   libsystem_pthread.dylib           0x99236fa3 pthread_cond_wait + 48


3   AdobeAGM                          0x0198b8f5 AGMInitialize + 3243373


4   AdobeAGM                          0x0198c545 AGMInitialize + 3246525


5   AdobeAGM                          0x01992138 AGMInitialize + 3270064


6   libsystem_pthread.dylib           0x992325fb _pthread_body + 144


7   libsystem_pthread.dylib           0x99232485 _pthread_start + 130


8   libsystem_pthread.dylib           0x99237cf2 thread_start + 34


 


Thread 0 crashed with X86 Thread State (32-bit):


  eax: 0x00000000  ebx: 0xa03fcc0c  ecx: 0xbffff75c  edx: 0x93ac1952


  edi: 0xa0ea01a8  esi: 0x00000006  ebp: 0xbffff778  esp: 0xbffff75c


   ss: 0x00000023  efl: 0x00000206  eip: 0x93ac1952   cs: 0x0000000b


   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f


  cr2: 0x00fe7a50


  


Logical CPU:     0


Error Code:      0x00080148


Trap Number:     132


 


 


Binary Images:


    0x1000 -   0xff7ff6 +com.adobe.illustrator (399 - 15.0.0) <E4A81060-96D8-01B9-093D-04CBB8C0459B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator


 0x12d9000 -  0x13a6fe7 +AdobeAXEDOMCore (0) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore


 0x1415000 -  0x1425fff  com.apple.carbonframeworktemplate (1.0 - 1.0) <5E8425F4-3852-F874-5091-CA17727F863C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid


 0x142a000 -  0x1445ff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings


 0x145f000 -  0x14a3fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <D16914DF-84AF-46F5-DBE7-4E69FDF57C2B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort


 0x1506000 -  0x1506fff +SPBasic (0) <9025F209-C255-BA15-EE86-BCF54706917D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic


 0x150a000 -  0x1510ffb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit


 0x1518000 -  0x162cfff +AdobeACE (1) <DD291A17-ECF4-FE20-5837-AC1F5BC76940> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE


 0x164f000 -  0x1b75fff +AdobeAGM (1) <BD6EEC99-2691-BD5F-5888-2436562E5227> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM


 0x1cb6000 -  0x1cf2fff +AdobeARE (1) <EFF04636-11C5-BFF0-6DC4-0E4909802EEA> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE


 0x1cfb000 -  0x1d21ff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat


 0x1d32000 -  0x1d4dfff +AdobeBIB (1) <6E3DC6A9-066C-B736-6465-7F91D18860FB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB


 0x1d57000 -  0x1d78ff7 +AdobeBIBUtils (1) <0405CA59-8136-7A32-CCDE-D5289F02B4EC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils


 0x1d84000 -  0x2076ff7 +AdobeCoolType (1) <AEC9EB8F-2122-1708-3207-2A8BE3308FFA> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType


 0x20fe000 -  0x2196fff +com.adobe.AdobeExtendScript (ExtendScript 4.1.23 - 4.1.23.7573) <F68E96A7-E657-7275-09DF-4C412554CD4A> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript


 0x21f5000 -  0x22d8fef +AdobePDFPort (1) <A3B34989-24B0-04AF-D9BC-2B2718803809> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort


 0x230d000 -  0x2941feb +AdobePDFL (1) <1A619F3E-A9D4-A99C-791E-92B564F64609> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL


 0x2a6d000 -  0x2afaff7 +com.adobe.AdobeScCore (ScCore 4.1.23 - 4.1.23.7573) <6A15402A-09B2-B1F8-5ECC-D7871EC054C3> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore


 0x2b3f000 -  0x2bdffef +AdobeSVGExport (0) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport


 0x2c09000 -  0x2ea7ff2 +AdobeSVGRE (0) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE


 0x2f80000 -  0x2fd8ff7 +AdobeXMP (0) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP


 0x2fe7000 -  0x3073fef +AdobeXMPFiles (0) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles


 0x30aa000 -  0x3177ff3 +libicui18n.dylib.36.0 (36) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicui18n.dylib.36.0


 0x31da000 -  0x32b4fef +libicuuc.dylib.36.0 (36) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0


 0x32f4000 -  0x3ca4fff +libicudata.dylib.36.0 (36) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0


 0x3ca7000 -  0x407fff7 +AdobeMPS (1) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS


 0x41ae000 -  0x4214ffb +com.adobe.amtlib (amtlib 3.0.0.64 - 3.0.0.64) <DD471011-9120-1BC2-F1B5-D6FF09D0859F> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib


 0x4244000 -  0x42d5ff7 +libicucnv.dylib.36.0 (36) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0


 0x42f4000 -  0x44daff7 +com.adobe.linguistic.LinguisticManager (5.0.0 - 11696) <AF804353-8B13-7180-F2C8-832361EB2D5A> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic


 0x4568000 -  0x45cffea +com.adobe.amt.services (AMTServices 3.0.0.64 [BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00] - 3.0.0.64) <EE468E2C-A6BD-E2EE-7ABE-69168B143B44> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices


 0x460e000 -  0x468bfff +AdobeOwlCanvas (1) <6718BCAA-AAF5-07C2-B2F5-D7CD3BF5B924> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas


 0x46a7000 -  0x47dffe7 +WRServices (0) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices


 0x4821000 -  0x4825ffc +com.adobe.AdobeCrashReporter (3.0 - 3.0.20100302) <E6437929-0E69-8A56-E69F-F64305E82DD9> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter


 0x482c000 -  0x487fffb +com.adobe.headlights.LogSessionFramework (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession


 0x48c7000 -  0x48d9fff +com.adobe.pip (5.0.0.2021) <5251926B-C2C0-282C-B3A9-94A9FEF0FCB8> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP


 0x48e2000 -  0x5625fff +com.adobe.psl (AdobePSL 12.0.0.7524 - 12.0.0.7524) <CFBCB19A-03F7-D095-1F48-8D68F05A25C5> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL


 0x5964000 -  0x5ae1fef +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) <565B8F4B-EFEA-D847-91FE-17B8ED169DF2> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore


 0x5c5c000 -  0x5f4cfef +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) <7E7F77B3-0CB3-8885-915E-EDACEE27500E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui


 0x6274000 -  0x65baff3 +com.adobe.dvaadameve.framework (dvaadameve version 5.0.0 - 5.0.0.0) <0E97C356-CEE3-9CA3-3C90-8196F560164E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve


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 0x6aec000 -  0x6af2fef +com.adobe.boost_date_time.framework (boost_date_time version 5.0.0 - 5.0.0.0) <FB5A16A5-D6E7-71B7-78A8-A174A64EF477> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time


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0x96696000 - 0x966aeffd  libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib


0x966af000 - 0x966cbff9  com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity


0x9675b000 - 0x96763fff  liblaunch.dylib (842.1.4) <3798500D-4436-3AEB-B273-7F2428C33A4A> /usr/lib/system/liblaunch.dylib


0x96764000 - 0x96a56ff8  com.apple.CoreImage (9.0.54) <D7BC3E53-EF5B-3A14-8808-8D45EE505B48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage


0x96b60000 - 0x96b74ff9  com.apple.MultitouchSupport.framework (245.13 - 245.13) <6860A0D0-3654-3B02-B2E9-C4D2637167B8> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport


0x96b75000 - 0x96b7cffe  com.apple.agl (3.2.3 - AGL-3.2.3) <E26A1D2C-596E-31F0-8E70-FC381874F8DA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL


0x96b7d000 - 0x96bceff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib


0x96bcf000 - 0x96bd0ffc  com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent


0x96bd1000 - 0x96c02ffd  com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS


0x96c63000 - 0x96c75fff  libsystem_asl.dylib (217.1.4) <51EB17C9-9F5B-39F3-B6CD-8EF238B05B89> /usr/lib/system/libsystem_asl.dylib


0x96c76000 - 0x96c81ff6  com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth


0x96c82000 - 0x96c8ffff  com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian


0x96c90000 - 0x96e92ff7  com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation


0x96e93000 - 0x96f13ff7  com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices


0x96fb3000 - 0x97220ff6  com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security


0x9732f000 - 0x9765aff6  com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation


0x9765b000 - 0x9765cfff  libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib


0x9765d000 - 0x9765dfff  com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon


0x97663000 - 0x976b2fff  com.apple.opencl (2.3.57 - 2.3.57) <93385E1C-00D9-31BE-9652-7F3C09484B3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL


0x976b3000 - 0x977a7fff  libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib


0x977a8000 - 0x977fdfff  libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib


0x977fe000 - 0x9781afff  libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib


0x9781b000 - 0x978f6ff7  com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices


0x97b76000 - 0x97faaff7  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <5B12F3E9-84F6-3183-B85D-FD19EF800ADB> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore


0x97fab000 - 0x98078ff7  com.apple.backup.framework (1.5.1 - 1.5.1) <91998CDF-3547-3183-A962-D9E981C14891> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup


0x981f3000 - 0x981ffff7  com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory


0x98200000 - 0x98213fff  com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture


0x98214000 - 0x982faff7  com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI


0x982fb000 - 0x983f9fff  libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib


0x98477000 - 0x98480fff  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition


0x98481000 - 0x984cfff9  com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices


0x984d0000 - 0x98568ff7  com.apple.Metadata (10.7.0 - 800.12.2) <5E9EA0AC-EE9E-362E-9DAC-9B7D21A53A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata


0x98569000 - 0x98581ff7  libsystem_malloc.dylib (23.1.10) <69F485C9-B3E7-3E36-A06C-D7DFD29D22E1> /usr/lib/system/libsystem_malloc.dylib


0x98582000 - 0x986d8ff0  libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib


0x986dc000 - 0x986ddfff  liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib


0x986de000 - 0x986e5ff2  com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS


0x986e6000 - 0x98792ffb  libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib


0x98793000 - 0x98799ffb  libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib


0x98974000 - 0x989d5ff7  com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication


0x989d6000 - 0x98a07ffa  libsystem_m.dylib (3047.16) <28E614E8-7802-3E84-960A-AD4721EF10F7> /usr/lib/system/libsystem_m.dylib


0x98a08000 - 0x98ab3fff  libcrypto.0.9.7.dylib (106) <DA3D5F8E-5822-3D41-BC1C-FFE1CC9BB42B> /usr/lib/libcrypto.0.9.7.dylib


0x98ba9000 - 0x98bb7ff7  com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing


0x98bb8000 - 0x98bbcffa  libGIF.dylib (1038) <5CEB4EDF-B0B6-33A6-BDDE-8C0D3226FA72> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib


0x98bbd000 - 0x98c26fff  com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration


0x98c41000 - 0x98c68fff  com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo


0x98c69000 - 0x98cdeffb  com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit


0x98ce7000 - 0x98cf5fff  libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib


0x98cf6000 - 0x98d01fff  com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport


0x98f4c000 - 0x98fbffff  com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit


0x98fc0000 - 0x99016ff6  com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface


0x990b7000 - 0x990e7ff7  com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal


0x990e8000 - 0x99144ffa  com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore


0x99231000 - 0x99238ffb  libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib


0x99259000 - 0x99349ffb  libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib


0x9a028000 - 0x9a0f8fef  libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib


0x9a249000 - 0x9a299ff7  libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib


0x9a29a000 - 0x9a2e6ff7  libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib


0x9a2e7000 - 0x9a2e9fff  com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI


0x9a381000 - 0x9a385ffc  com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface


0x9a460000 - 0x9a460fff  com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa


0x9a461000 - 0x9a4a9fff  com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis


0x9a4d7000 - 0x9a4e3ffe  libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib


0x9a4e4000 - 0x9a4ffff5  com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting


0x9a530000 - 0x9a56dffb  libGLImage.dylib (9.0.83) <FA15FEB5-54E4-313B-8E78-A2D2E6C88FE1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib


0x9a56e000 - 0x9b189ff3  com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit


0x9b18a000 - 0x9b192fff  libsystem_dnssd.dylib (522.1.11) <1C015806-B971-34F9-B162-3DF7897351D0> /usr/lib/system/libsystem_dnssd.dylib


0x9b193000 - 0x9b196ff7  com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help


0x9b52a000 - 0x9b560fff  com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices


0x9b561000 - 0x9b569fff  libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib


0x9b56a000 - 0x9b58dff7  libc++abi.dylib (48) <5367BE5A-D475-3FB4-972D-E1DC999A709A> /usr/lib/libc++abi.dylib


0x9b715000 - 0x9b8c1ff1  com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore


0x9b8c5000 - 0x9b907fff  libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib


0x9b908000 - 0x9b947ff7  com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom


0x9b951000 - 0x9b95cffb  libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib


0x9b95e000 - 0x9b95efff  com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices


0x9b95f000 - 0x9bb074af  libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib


0x9bb08000 - 0x9bb0dff7  com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print


0x9bb0e000 - 0x9bb61fff  com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering


0x9bbd9000 - 0x9bc42fff  com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore


0x9bc97000 - 0x9bd28fff  com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync


0x9bd38000 - 0x9bd3cffe  libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib


0x9bd8f000 - 0x9c00bff7  com.apple.QuickTime (7.7.3 - 2826.0.1) <42542002-DCFF-3675-B919-440EC5057D56> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime


0x9c00c000 - 0x9c016fff  com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement


0x9c27d000 - 0x9c2a5fff  libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib


0x9c2a6000 - 0x9c31bff1  com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS


0x9c343000 - 0x9c347ffa  libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib


0x9c354000 - 0x9c362ff3  com.apple.opengl (9.0.83 - 9.0.83) <16CFFD50-217E-3E18-88AF-7F2AD980628B> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL


0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient


 


External Modification Summary:


  Calls made by other processes targeting this process:


    task_for_pid: 1


    thread_create: 0


    thread_set_state: 0


  Calls made by this process:


    task_for_pid: 0


    thread_create: 0


    thread_set_state: 0


  Calls made by all processes on this machine:


    task_for_pid: 546


    thread_create: 0


    thread_set_state: 0


 


VM Region Summary:


ReadOnly portion of Libraries: Total=236.6M resident=97.4M(41%) swapped_out_or_unallocated=139.2M(59%)


Writable regions: Total=74.6M written=5020K(7%) resident=6220K(8%) swapped_out=0K(0%) unallocated=68.5M(92%)


 


REGION TYPE                      VIRTUAL


===========                      =======


CG shared images                    140K


Kernel Alloc Once                     4K


MALLOC                             43.1M


MALLOC (admin)                       48K


Memory Tag 242                       12K


Stack                              69.1M


VM_ALLOCATE                        16.4M


__DATA                             25.1M


__IMAGE                             528K


__IMPORT                            288K


__LINKEDIT                         59.5M


__OBJC                             1868K


__PAGEZERO                            4K


__TEXT                            177.0M


__UNICODE                           544K


mapped file                       137.7M


shared memory                         4K


===========                      =======


TOTAL                             531.3M


 


Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.13f7


Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MB


Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000


Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000


AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.45)


Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports


Network Service: Wi-Fi, AirPort, en0


Serial ATA Device: APPLE SSD SM0512F, 500.28 GB


USB Device: Internal Memory Card Reader


USB Device: Elements 1042


USB Device: BRCM20702 Hub


USB Device: Bluetooth USB Host Controller


Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Comments

  • Reply 1 of 7
    MarvinMarvin Posts: 14,580moderator
    Someone else here has that crash with CS5 version 15.1 and 10.9 so the updates obviously don't fix it:

    http://forums.adobe.com/message/5826780

    Do you have any 3rd party plugins installed? If so, move them out of the Plug-Ins folder. If not, try renaming the Plug-Ins folder and see if it launches when it has no stock plug-ins to load.
  • Reply 2 of 7
    giokrgiokr Posts: 4member

    I tried renaming the folder and leaving the name of the folder intact but removing all the contents, I still get the same crash message. 

  • Reply 3 of 7
    MarvinMarvin Posts: 14,580moderator
    Have you tried creating a new user, logging in as that user and launching it? Also did this start after upgrading to 10.9?
  • Reply 4 of 7
    giokrgiokr Posts: 4member

    So I tried doing that, with a new Admin User Illustrator will launch, however, it does not load any of the tools or plugins, essentially it only displays a file but you cannot edit it in any way. 

    I tried opening a new file from template and before opening it Illustrator gives a warning with a list of plugins needed to edit the file that are not available. 

    I went a look in the plug-ins folder under Illlustrator and the plugins in the list are there, I tried opening a couple of them clicking on them, and an error message says that the file cannot be opened, it's either blocked or being used. 

     

    I really have no clue what's going on with this Illustrator. I appreciate the help!

  • Reply 5 of 7
    MarvinMarvin Posts: 14,580moderator
    giokr wrote: »
    So I tried doing that, with a new Admin User Illustrator will launch, however, it does not load any of the tools or plugins, essentially it only displays a file but you cannot edit it in any way. 
    I tried opening a new file from template and before opening it Illustrator gives a warning with a list of plugins needed to edit the file that are not available. 
    I went a look in the plug-ins folder under Illlustrator and the plugins in the list are there, I tried opening a couple of them clicking on them, and an error message says that the file cannot be opened, it's either blocked or being used. 

    I really have no clue what's going on with this Illustrator. I appreciate the help!

    Adobe appears to have set custom names on everything. If you select the plug-ins folder and open the Get Info window, where it says Name & Extension, change Plug-ins to say:

    Plug-ins.localized

    Renaming it removes the extension. This leaves the folder name as Plug-ins but it adds the extension that Adobe looks for. You might have to restart Illustrator a couple of times for it to load the plugins properly again. The fact that it loads ok in another account suggests that your user preferences and caches need to be deleted. These are in /Users/username/Library/Preferences/Adobe Illustrator... If you remove the Illustrator ones in your main account, that should clear out the preferences. There's also a shortcut to do this by holding option+command+shift when launching Illustrator:

    http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca.html
  • Reply 6 of 7

    Ok so that did the trick for the new account, the plug-ins now load normally and the Illustrator is functional. 

    My main account is still not working even after flushing caches and everything. 

    I have to work around the fact that all my files and everything are on my main account but at least now I have a working version of Illustrator. 

     

    Thank you very much!

     

    I hope mac or adobe come up with an update that fixes the issue completely. 

  • Reply 7 of 7
    MarvinMarvin Posts: 14,580moderator
    giokr wrote: »
    Ok so that did the trick for the new account, the plug-ins now load normally and the Illustrator is functional. 
    My main account is still not working even after flushing caches and everything. 
    I have to work around the fact that all my files and everything are on my main account but at least now I have a working version of Illustrator.

    The only difference between the accounts would be what's in your home folder. You can try moving everything beginning with Adobe out of the preferences folder as well as from /Users/username/Library/Application Support.
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