Angela Ahrendts treats Apple Store employees like execs, retained 81% of workforce in 2015

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Comments

  • Reply 21 of 48

    birko said:
    Not sure what Kohls is, but if that is the rate in the US, then 81% annual retention is good. I am guessing this is a world-wide figure. Would be  interesting to see how this is distributed per nation.
    Kohls is a discount clothing/housewares store. 
    Kohls is a higher quality store than Walmart. 
    bobroo
  • Reply 22 of 48
    blastdoor said:
    I continue to believe that it makes sense to turn Apple into an employee-owned company. 

    Wall Street clearly does not believe that Apple has a bright future. But if Apple does have a bright future, then the stock is incredibly cheap. Apple employees are the people best positioned to know what Apple's future might look like. They also are best positioned to affect what that future will be. They should be the owners -- they are the ones who believe in the company, they are the ones who will make it a success, so they are the ones who should profit. 

    Suppose Apple spent $50 billion a year buying up AAPL and putting it into employee retirement plans. In 10-20 years, the company could be completely employee owned. And long before it reached 100% ownership, employees would have majority control. 
    This is communist/socialist claptrap. As valuable as good customer relations and genuine enthusiasm for the products one is selling are, they're a far cry from qualifications for owning or running a company—especially one of the caliber of Apple. Just keep wailing and moaning over your imagined "inequality" of wages. But any one of you losers just try and step into Tim Cook's or Angela's shoes for even an hour or two. They earn their pay like you'll most likely never comprehend.
    sirlance99
  • Reply 23 of 48
    wizard69wizard69 Posts: 13,377member
    ireland said:
    Angela is great. One cannot deny this. I have a lot of respect for her.

    Next up, respect the customer: €114 to cover an iPad mini 4 front and back is an insult. Put more than 16 GB in base devices. I'd say something if the devices were cheap—they are not. Provide the value you claim is in them. 32 GB base devices at a minimum. Don't cripple base iMacs. Don't cripple Fusion Drives. Fix graphical firmware issues across your devices. My 5K iMac should be able to start without the Apple logo flickering once during progress bar. Bring back software quality and quit adding so many features. Fix the ongoing buginess with the third party iOS keyboards implementation. Magic Trackpad 2 = €149? 32 GB Apple TV = €179? New Apple TV remote here doesn't include Siri and costs €89? WTF.
    What does this have to do with Angela Ahrendts? She doesn't make the products or determine their prices she just sells them.
    She is part of the company and frankly that part that deals directly with the customer base. If that customer base develops a sense of being ripped off then it is in part her problem. Frankly every executive at Apple should be very concerned about how the company has structured its hardware pricing. As much as I love my Apple hardware I really do wish they would pull head from ass and get rid of some of their practices that are harmful to the customer base. MiFi for one is a program that needs to be eliminated completely. Angela, by virtue of her position probably has more direct consumer contact than any other executive at Apple right now. If not direct contact a good bit of second hand information flow from the ground up. As such she would need to be involved with the rest of the management staff at Apple when it comes to product design, pricing and other activities related to running the company.
  • Reply 24 of 48
    kent909kent909 Posts: 731member


    "I don't see them as retail employees. I see them as executives in the company who are touching the customers with the products that Jony [Ive] and the team took years to build," Ahrendts said. "Somebody has to deliver it to the customer in a wonderful way."


    We pay them just like executives too! /s
    singularity
  • Reply 25 of 48
    ac1234ac1234 Posts: 138member
    Empty skirt waste of money.  Can't add value so talk some BS to inspire the ill informed.

    20% turnover of staff is nothing to be touting.
  • Reply 26 of 48
    ac1234ac1234 Posts: 138member

    blastdoor said:
    I continue to believe that it makes sense to turn Apple into an employee-owned company. 

    Wall Street clearly does not believe that Apple has a bright future. But if Apple does have a bright future, then the stock is incredibly cheap. Apple employees are the people best positioned to know what Apple's future might look like. They also are best positioned to affect what that future will be. They should be the owners -- they are the ones who believe in the company, they are the ones who will make it a success, so they are the ones who should profit. 

    Suppose Apple spent $50 billion a year buying up AAPL and putting it into employee retirement plans. In 10-20 years, the company could be completely employee owned. And long before it reached 100% ownership, employees would have majority control. 
    So are you a campaign staff member for Bernie Sanders?
  • Reply 27 of 48
    calicali Posts: 3,494member
    ac1234 said:
    Empty skirt waste of money.  Can't add value so talk some BS to inspire the ill informed.

    20% turnover of staff is nothing to be touting.
    %19 and the highest ever recorded. Maybe %99 is a more reasonabe/realistic number for you?

    wizard69 said:
    What does this have to do with Angela Ahrendts? She doesn't make the products or determine their prices she just sells them.
    She is part of the company and frankly that part that deals directly with the customer base. If that customer base develops a sense of being ripped off then it is in part her problem. Frankly every executive at Apple should be very concerned about how the company has structured its hardware pricing. As much as I love my Apple hardware I really do wish they would pull head from ass and get rid of some of their practices that are harmful to the customer base. MiFi for one is a program that needs to be eliminated completely. Angela, by virtue of her position probably has more direct consumer contact than any other executive at Apple right now. If not direct contact a good bit of second hand information flow from the ground up. As such she would need to be involved with the rest of the management staff at Apple when it comes to product design, pricing and other activities related to running the company.
    16GB models are a market necessity. This is the model needed for carrier subsidies etc. Weren't they used as a buy-one-get-one free deal for the first time ever last year?
    Hopefully this year storage costs goes down enough to make 32BG the "carrier offer" model. Would be nice to start off with the (rumored)6c.
    edited January 2016
  • Reply 28 of 48
    She gets it.
  • Reply 29 of 48
    wizard69wizard69 Posts: 13,377member
    blastdoor said:
    I continue to believe that it makes sense to turn Apple into an employee-owned company. 

    Wall Street clearly does not believe that Apple has a bright future. But if Apple does have a bright future, then the stock is incredibly cheap. Apple employees are the people best positioned to know what Apple's future might look like. They also are best positioned to affect what that future will be. They should be the owners -- they are the ones who believe in the company, they are the ones who will make it a success, so they are the ones who should profit. 

    Suppose Apple spent $50 billion a year buying up AAPL and putting it into employee retirement plans. In 10-20 years, the company could be completely employee owned. And long before it reached 100% ownership, employees would have majority control. 
    This is communist/socialist claptrap. As valuable as good customer relations and genuine enthusiasm for the products one is selling are, they're a far cry from qualifications for owning or running a company—especially one of the caliber of Apple. Just keep wailing and moaning over your imagined "inequality" of wages. But any one of you losers just try and step into Tim Cook's or Angela's shoes for even an hour or two. They earn their pay like you'll most likely never comprehend.
    While the idea of Apple becoming employee owned is pretty dumb your reasoning is crap. There are no qualifications for owning a company, think about all those little old ladies that don't have a clue but a bundle invested in stocks. The fact is a public ally owned company is just that, a company where anybody with the cash can buy a factional bit of that company. It doesn't matter if they are a 16 year old wiz kid or somebodies grandmother. Ownership is not restricted based upon qualifications. Speaking of owning or running a company there are many very successful companies owned by a single person that exist in this world. At times that owner can best be described as ignorant or out of touch but the companies remain successful. There is no magic intelligence level that assures a business success, bad leadership can come from some very intelligent people. On the other hand the current leftist rallying cry about inequality with respect to wages is massively ill informed. It does humanity no good to give people unearned wealth, in fact it is deadly to society. The idea that any resturant worker should be earning $15 an hour is hilarious and frankly highlights a complete disconnect many on the left have with reality. All one has to do is take a ride around the local Area and see all the boarded up restaurants to realize that most of these businesses are not swimming in money. By the way this in no way dismisses the need for a minimum wage. So while I agree with you on the wage equality nonsense, your ideas about whom is qualified to own a company is complete nonsense.
    afrodri
  • Reply 30 of 48
    wizard69wizard69 Posts: 13,377member
    birko said:

    birko said:
    81% - I would have thought that rather low retention rate in the retail market. I haven't worked in retail for over 12 years, but back then, we never had more than 5% staff loss in any given year - 18000+ employees (not counting those who reached retirement age). 
    According to this Bloomberg story, retail turnover is about 5% a month. My mother works at Kohls (yes I know you can't really compare it to an Apple Store) and people are leaving all the time. They have a hard time getting good people in and most of the people they do get in quit or just don't show up for work. So I would say 81% is pretty good.

    http://www.bloomberg.com/news/articles/2015-03-06/why-retailers-are-suddenly-desperate-to-keep-their-least-valuable-workers
    Not sure what Kohls is, but if that is the rate in the US, then 81% annual retention is good. I am guessing this is a world-wide figure. Would be  interesting to see how this is distributed per nation.
    Retail in the US is largely made up of young people though the economy has changed that somewhat in the last couple of years. As a result both the applicants and the managers see the jobs as temporary. That means low wages and high turn over.
  • Reply 31 of 48
    cnocbuicnocbui Posts: 3,613member

    cnocbui said:
    I wonder does someone search her bag each day as she leaves? I imagine so if Apple treats it's retail employees as executives.  I'll bet she was thrilled with the 9 month Apple Music subscription gift.

    She doesn't carry a bag.
    She has no need for a bag.
    She wears pants just like the men do. 
    She carries 10 pounds of stuff in her pockets just like the men do. 



    You don't seem to have much familiarity with women, you should try to get to know some.
    techlover
    AAA.jpg 117.3K
  • Reply 32 of 48
    eightzeroeightzero Posts: 3,142member
    bobroo said:
    "I don't see them as retail employees. I see them as executives in the company who are touching the customers with the products that Jony [Ive] and the team took years to build," Ahrendts said.


    Please keep in mind Ms Ahrendts had a $25M salary last year. Put into real terms that's $96,000 per workday Monday through Friday.

    The "executives who touch customers with Jony's products" make how much???

    Of course the uber-wealthy and powerful are sensitive to the working class. That's how they avoid belonging to it.
    bobroo
  • Reply 33 of 48
    Rayz2016 said:
    Another reason why Tim Cook should be fired!

    Look at all the companies with unhappy retail staff! Their share price is higher! Cook needs to make his employees miserable or get off the pot!


    I know several current and former Apple engineers, and they're already plenty miserable. I'm about to hire one.
  • Reply 34 of 48
    Rayz2016Rayz2016 Posts: 6,957member
    Rayz2016 said:
    Another reason why Tim Cook should be fired!

    Look at all the companies with unhappy retail staff! Their share price is higher! Cook needs to make his employees miserable or get off the pot!


    I know several current and former Apple engineers, and they're already plenty miserable. I'm about to hire one.
    But 81% of them are not miserable, which is a damn good score for a retail chain. 
    edited January 2016
  • Reply 35 of 48
    Rayz2016Rayz2016 Posts: 6,957member

    wizard69 said:
    What does this have to do with Angela Ahrendts? She doesn't make the products or determine their prices she just sells them.
    She is part of the company and frankly that part that deals directly with the customer base. If that customer base develops a sense of being ripped off then it is in part her problem. Frankly every executive at Apple should be very concerned about how the company has structured its hardware pricing. As much as I love my Apple hardware I really do wish they would pull head from ass and get rid of some of their practices that are harmful to the customer base. MiFi for one is a program that needs to be eliminated completely. Angela, by virtue of her position probably has more direct consumer contact than any other executive at Apple right now. If not direct contact a good bit of second hand information flow from the ground up. As such she would need to be involved with the rest of the management staff at Apple when it comes to product design, pricing and other activities related to running the company.
    All of this assumes you have access to Apple's usage, which you don't. Until you get this information you're simply repeating the geek ramblings you've read on the interweb. 
  • Reply 36 of 48
    brucemcbrucemc Posts: 1,541member
    wizard69 said:
    What does this have to do with Angela Ahrendts? She doesn't make the products or determine their prices she just sells them.
    ... MiFi for one is a program that needs to be eliminated completely. 
    What is the issue with the MiFi program such that it should be eliminated completely?
  • Reply 37 of 48
    radarthekatradarthekat Posts: 3,901moderator
    I've talked to retail employees on occasion in the past and they were, at the time, excited about the program that lets them buy a few Apple shares at half price.  Hopefully the company realizes that part of their employee faith is based upon the prospect of making a little extra money beyond their paycheck and about feeling part owner of their company.  Apple needs to defend its stock for a number of reasons, this being just one.
  • Reply 38 of 48
    eightzeroeightzero Posts: 3,142member
    Rayz2016 said:
    I know several current and former Apple engineers, and they're already plenty miserable. I'm about to hire one.
    But 81% of them are not miserable, which is a damn good score for a retail chain. 
    I don't recall seeing stats in the article about Apple engineers. Pretty sure the stat was about retail sales personnel. Those aren't engineers.
    afrodri
  • Reply 39 of 48
    I wish It was more friendly like this when I used to work at the fruit company.
  • Reply 40 of 48
    foggyhillfoggyhill Posts: 4,767member
    birko said:
    81% - I would have thought that rather low retention rate in the retail market. I haven't worked in retail for over 12 years, but back then, we never had more than 5% staff loss in any given year - 18000+ employees (not counting those who reached retirement age). 
    Retail turnover is way way way higher than that in well, anywhere I look.
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