Second class action suit surrounding Apple's throttling of iPhones with depleted batteries...

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  • Reply 101 of 140
    dasanman69dasanman69 Posts: 13,002member
    I recently replaced a screen on an IPhone 6s at a Apple Store.  They were professional and helpful. When I walked out, I was thinking “dam this phone looks amazing”. It was in pristine condition and was totally worth the $150!

    Now I’m wondering “how’s my battery looking” I know they ran a diagnostics...

    If Apple recommended a battery replacement I would have spent the additional $79 without another thought.  It might have saved me an additional trip next year (etc.).  

    My battery is probably fine, but I would have liked know for sure.  Apple could have handled this easily, instead they made the absolute worst decision.  This was a non issue until Apple made it a big problem.
    In a situation like that replacing the battery should be less than $79. The phone is already being opened to replace the glass. How about a $200 deal to replace the glass and the battery? 
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  • Reply 102 of 140
    vonbrick said:
    Uh, whether you want to admit it or not, most Apple operating systems are to computing devices what America Online was to the Internet.  Whether the user is "sophisticated" enough to use the device has nothing to do with it.  Apple users don't want computers; they want toasters.  They want simple.  That simplicity is part of their appeal.  If you can't admit that, then you're gonna have a real hard time keeping up in a discussion about what makes Apple successful or not.
    What discussion? The one that you try to initiate with your dumb assertion "most Apple operating systems are to computing devices what America Online was to the Internet"? You know nothing about operating systems. For the sake of your good Xmas wishes above I kindly deny your invitation to discussion.
    edited December 2017
    magman1979pscooter63
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  • Reply 103 of 140
    vonbrick said:
    Nothing is as mesmerizing as watching some die-hard Apple users attempt to prop up the company's lack of transparency knowing that if this had been Alphabet or Microsoft (or anyone else that ISN'T Apple), those same people would be verbally slicing and dicing their way to holiday bliss in this forum.

    Oh...and before you claim I'm a Windows plant or a Google apologist...I typed this while wearing an Apple Watch and posted it from a Mac mini sitting inches from an iPhone 7 Plus in a home with a 2015 MacBook Pro, three Apple TV's with a bunch of old, spent Apple boxes in the corner of the basement.  I love the company...but I HATE that a third party and customers ALWAYS have to drag out of them an admission of being too secretive, of producing a substandard product or of being just plain wrong.

    May you have a Merry Christmas and the happiest 2018 possible.
    Maybe Apple should be transparent about how they’re actually extending battery life and helping people use their old iPhones even longer by doing this.
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  • Reply 104 of 140
    At one time in my life I would have said that there was no way Apple would never do such a thing as use an updated OS to cause battery problems on older phones. There is also a time not so long ago that I would have thought the American people would never elect a person like Donald Trump to be President. I really feel like this thing needs to be investigated throughly, and if found guilty, be punished severely.
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  • Reply 105 of 140
    gatorguy said:
    Of course Apple's iPhones are designed for dummies. That's part of the attraction, they are supposed to be simple to use that any Grandma or 8 year old can use 'em straight oughta the box. It's those Android techies with the rootable phones with the supposedly hard to understand devices. 
    When Douglas Engelbart invented the mouse in the 60s, that was not for dummies. That was for the most sophisticated scientists burning with the need to be the most productive within their mainframe timeshare. The simplicity called the mouse was born from the most sophisticated computer uses.

    Edit:
    Similarly, the iPhone was born from the most sophisticated phone uses. The phone designed for dummies was the Blackberry at this time, with its physical keyboard. You know the story, the boss (one of them) thought that the physical keyboard was essential for ease of use.
    edited December 2017
    pscooter63
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  • Reply 106 of 140
    damburke said:
    At one time in my life I would have said that there was no way Apple would never do such a thing as use an updated OS to cause battery problems on older phones. There is also a time not so long ago that I would have thought the American people would never elect a person like Donald Trump to be President. I really feel like this thing needs to be investigated throughly, and if found guilty, be punished severely.
    The performance is being slightly deprecated because the battery is old. You have the chain of events completely reversed.
    magman1979pscooter63
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  • Reply 107 of 140
    johnbear said:
    amigo, they are unscrupulous based on what they do by shamlesly slowing down older devices to make people upgrade. my wife phone wasnt upgraded because of the solid untheterd jailbreak that makes the phone usable. It alllows her to do a lot of other things including downloading youtube videos and music for offline use. As I was telling dewme, next time when you take your car to dealer hope they stuck it for you in the first gear to make you buy a newer model and tell you what roards to drive it on and who you can have as passengers. enjoy the apple philosophy..
    johnbear said:
    you have a lot of free time I guess with these lengthy posts. nice apologetic try but it's all BS. this will not hold water in court 
    And thus you have just proven Dewme’s point... He presented a level-headed, factual post, that actually establishes why Apple did what they did, albeit the PR was handled poorly, no doubt. And here you come running your ignorant, uninformed mouth off, like you’ve been doing all thru this thread, like someone frothing at the mouth with a pitch fork in hand, so fucking pathetic.

    Lawyers in this thread have already chimed in to state the obvious, common sense fact that these BS lawsuits, the actual BS here mind you, won’t be able to stand up and will likely get thrown out.

    I’m a person who likes to be informed in full about a situation before making an opinion, and definitely appreciate posts like those from Dewme who are obviously thoughtful and insightful, and not the stupid BS being perpetrated by mainstream media.

    If anything, this situation has demonstrated to me, once and for all, not to believe ANYTHING coming from those news outlets, because seeing this, I now believe it’s all BS, just like your idiotic pitchfork and tinfoil hat commentary.
    edited December 2017
    pscooter63
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  • Reply 108 of 140
    What discussion? The one that you try to initiate with your dumb assertion "most Apple operating systems are to computing devices what America Online was to the Internet"? You know nothing about operating systems. For the sake of your good Xmas wishes above I kindly deny your invitation to discussion.
    I know “nothing” about operating systems?  Well, damn.  I guess that’s it, then.  Crud.
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  • Reply 109 of 140
    No, but it may have a "limp home" mode in the event of some kind of problem. That's what this is. And, in the case of a depleted battery in at least the white plastic MacBooks, and MacBook Pros before 2010 for sure, and possibly more models, if it isn't capable of delivering enough power, or is not installed, the machine clocks itself down to properly operate.

    I'm certainly not defending Apple's lack of response to the situation. However, there are chemical and physical realities associated with batteries, and the throttling in response to a depleted one is fine. Just not the lack of disclosure.

    Again, the choices here are a crashing phone that shuts off randomly, or one that is slower and still works.
    Exactly Apple could have handled this 100% better but most of this is Apple haters getting what they want. Even if Apple didnt do this and the phones shut down half of yall would be like why didnt Apple do anything to stop my phone from shutting down.Just like he stated its basically the slow down to match battery or a phone that does not work AT ALL. Also dont forget you can get the battery replaced. $79 is cheaper than an upgrade if its that serious. Like I said Apple should have disclosed it better but most people are over reacting wayyyy to much. Chemistry 101 folks batteries  don't last forever and function the same over time, but technology always advances.
    edited December 2017
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  • Reply 110 of 140
    bluefire1 said:
    I thought transparency was one of their key beliefs.
    They lied.
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  • Reply 111 of 140
    sdw2001sdw2001 Posts: 18,054member
    MicDorsey said:
    Well duh, your battery is going to lose potency after a few years, and that will affect your iPhone's performance. But wait, since Apple has tons of cash and you can't scrape together $79 for a battery replacement, the obvious answer is to sue. And of course, Apple is in a no-win situation regardless of what it does. Scenario 1: Apple does not slow down performance on a 5-year-old battery, and your iPhone shuts down periodically. LAWSUIT! Scenario 2: Apple does slow down performance so your iPhone does not shut down. LAWSUIT! Scenario 3: Users apply some common sense (so you know already this ain't gonna happen) and replace their old battery. Problem solved.

    You forgot Scenario 4:  Apple issues the software fix to slow down batteries with low voltage issues.  Apple discloses such a fix in advance  and gives the user an option to turn it off.  

    There.  Fixed that for you.  
    [Deleted User]muthuk_vanalingam
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  • Reply 112 of 140
    macxpressmacxpress Posts: 5,978member
    Apple should do what they did with the Mac OS on the MacBook Pro where it monitors the battery cycle and apply that to the iOS. Have a software that is integrated into the iOS where it can monitor the health, cycle of charge and discharge of the battery. I think a class action law suit is a bit extreme, but Apple could have made more aware of the matter before people found out on their own, where as then Apple had to confessed to the situation when it was to late and made them look bad even though that may have not been their attention. Technology is expensive for anyone so I personally feel that whatever the hardware is that it should have software that can tell us the health of the device and give as warnings when something is wrong. 
    Apple does monitor the life of a devices battery. You can go into any Apple Store and they'll run a diagnostic on it which will tell them (and you) how far depleted the battery is inside your device. They can also tell you the cycle count on your battery as well. Mine for example is 39 as I happen to have access to AST2 so I can run the diagnostics on an iOS device. 
    edited December 2017
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  • Reply 113 of 140
    sdw2001 said:

    You forgot Scenario 4:  Apple issues the software fix to slow down batteries with low voltage issues.  Apple discloses such a fix in advance  and gives the user an option to turn it off.  

    There.  Fixed that for you.  
    As far as I’m concerned, @sdw2001 just finished this.  All Apple had to do was come out from behind the tired reality distortion field and tell it’s users what it was about to do and what it would mean for them. They didn’t do that.  Period.  Nice work, @sdw2001. ;) 
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  • Reply 114 of 140
    And thus you have just proven Dewme’s point... He presented a level-headed, factual post, that actually establishes why Apple did what they did, albeit the PR was handled poorly, no doubt. And here you come running your ignorant, uninformed mouth off, like you’ve been doing all thru this thread, like someone frothing at the mouth with a pitch fork in hand, so fucking pathetic.

    Lawyers in this thread have already chimed in to state the obvious, common sense fact that these BS lawsuits, the actual BS here mind you, won’t be able to stand up and will likely get thrown out.

    I’m a person who likes to be informed in full about a situation before making an opinion, and definitely appreciate posts like those from Dewme who are obviously thoughtful and insightful, and not the stupid BS being perpetrated by mainstream media.

    If anything, this situation has demonstrated to me, once and for all, not to believe ANYTHING coming from those news outlets, because seeing this, I now believe it’s all BS, just like your idiotic pitchfork and tinfoil hat commentary.
    will see magman who's ignorant. apple won't get away with this easly and the 'lawyers' on this thread know that 
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  • Reply 115 of 140
    Try again with what is actually happening instead of your fantasies.
    oh, you're hurt? isn't that cute? it hurts but it's true 
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  • Reply 116 of 140
    johnbear said:
    oh, you're hurt? isn't that cute? it hurts but it's true 
    And therein lies the rub.  Truth != fact.

    (I hope AI is happy with all the lowest-common-denominator clicks they've attracted.)
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  • Reply 117 of 140
    macxpress said:
    Two words for this entire post...Bull shit! 

    Apple owes customers nothing. If a customer suspects an issue with their phone, all they have to do is take it to a service center to get it looked at. Why is it Apple's responsibility to ask every customer "Hey how is your phone running today"? This isn't an issue with the phone. Its just something that happens naturally over time which is exactly the same thing that happens with ALL batteries. They eventually lose their ability to fully charge and they will also deplete quicker as well. 

    Why should Apple give out gift cards? I don't get this. Should they have been more transparent about this, yes, but this doesn't mean the customer is owed anything in the end. 
    Re: “Why is it Apple’s responsibly to ask every customer, Hey how is your phone running today?”

    But that’s exactly what Apple did.  When updating the OS they ran a diagnostic that identified a problem with some batteries.  They then arbitrarily throttled those phones performance causing them to run slower.

    Re: “Apple owes customers nothing.”

    That’s BS without customers continuing to buy Apple products, Apple would cease to exist.  Apple messed up, and needs to acknowledge the fact with an apology.  The gift cards would be a cheap PR move.

    For example, years ago I purchased a Mitsubishi vehicle.  A month into owning it a bubble formed in the paint.  I took it in several times for them to fix, every time the manager happed to be “out” and they refused to fix it without his approval.  Eventually I gave up, and said F them.  I’ll never own another Mitsubishi again, and bad mouth them at every opportunity.  Another time, I had a old Honda.  A electrical problem in the AC was causing the car to stall.  They asked me what I wanted to do.  I didn’t need it (living in SOCAL) so they unplugged it and charged me nothing.  Little things like good customer service goes a long way.  I eventually bought another Honda.  

    Companies spend a fortune on marketing, but a little customer service is a cheap investment to get later sales.
    muthuk_vanalingam
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  • Reply 118 of 140
    Truth != fact

    anantksundarammagman1979
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  • Reply 119 of 140
    Do not bully your mother for updating, she does the right thing. Update is essential. Slowness and optimizations are secondary issues. Anyone can help your mother with optimizations, the neighbour's kid, the nearby PC dealer. Thanks to the update her device remains fully functional, without disrupting her Netflix, Facetime, WhatsApp or whatever.
    What happened to it just works? If I have to do all these optimizations then iOS has just become Android.
    muthuk_vanalingam
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  • Reply 120 of 140
    Dude, more new software ,means more complex code, with more features & animations.Your Hardware is not upgraded, like your software. So , generally your phone will slow down with the progression of time. But personally I found little difference between iOS 6 iPhone 5 & iOS 10.3.2 iPhone 5
    Dude, what major life-changing differences have you found between the final version of of iOS 10 and the current version of iOS 11?
    muthuk_vanalingam
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