"Microsoft has little to say about the matter, and claim that it affects 'less than one percent' of all Surface 4 Pro users, thus affecting approximately 2-3 people."
If this was to do with Apple then there would have already been at least a dozen class action suits filed. Perhaps Microsoft is just less relevant these days (since they gave up on mobile) so people don't bother?
I'll be watching this one closely. I've got an SP4 and while I've had no problems I would expect Microsoft to take care of it if it were to happen. They are usually good about handling issues. I got an instant swap when my SP2 backlight went out and I know of others that got a refurbished SP3 in exchange for a bad SP2. If this does turn out to be more than remote then I anticipate MS implementing an exchange program pretty quickly.
Unfortunately, that is the case somebody correct me if I am wrong but there are probably millions of cars on the road with faulty air bags from Takata? that when deployed have killed or seriously injured people and haven't been replaced by dealerships because they just don't have the replacements yet.
What on earth has that post got to do with the price of fish in China ?
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
Ok, who thinks of freezing their PC as a solution to crashes?!?!
Takes me back to my Apple ][ dealership's repair department in the 1970's and early 80's. Freezing was a tried and tested way to show up a fractured joint on a circuit board that was intermittent under normal use. Freeze the critter and the contraction opened up and revealed the location of the circuit board crack with a simple resistance tester. Most times a dab with a micro soldering iron and Bob's your uncle. I somehow suspect this though is a totally dissimilar issue! lol
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
Why would you buy a MacBook Pro without AppleCare? Sounds to me like you're just cheap and expect Apple to give you things like its something deserved. You can pay $50,000 for a car and get the same warranty as a $20,000 car. Just go look around. You're display comparing isn't apples to oranges.
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
Why would you buy a MacBook Pro without AppleCare? Sounds to me like you're just cheap and expect Apple to give you things like its something deserved. You can pay $50,000 for a car and get the same warranty as a $20,000 car. Just go look around. You're display comparing isn't apples to oranges.
I side with the 3 year warranty. If Apple's products stand for quality, then a 2 year or 3 year warranty should be pretty cheap to implement. Otherwise, Why Would I not just buy a Dell with an extended warranty?
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
Why would you buy a MacBook Pro without AppleCare? Sounds to me like you're just cheap and expect Apple to give you things like its something deserved. You can pay $50,000 for a car and get the same warranty as a $20,000 car. Just go look around. You're display comparing isn't apples to oranges.
First off, I didn’t insult anyone and you calling me cheap is, a cheap shot. Buying a $3000 machine + tax is in no way cheap. Having to tag on AppleCare on top to make sure that the product in question will be guaranteed to function normally is IMO nickel and diming us. There are many examples out there of manufactures guaranteeing their products for more than 1 year. I provided as an example my Dell 4K monitor. Three years standard warranty. Heck, even my washer and dryer set came with a standard 10 year guarantee. However in all this, I never blamed Apple but instead our lax governments who barely provide any protection to the citizen.
Ok, who thinks of freezing their PC as a solution to crashes?!?!
Oddly enough this goes a long way back. When I was doing IT work in the 90's and '00s this was a standard procedure. If a system had a failing HDD that would keep it from booting you'd pull the drive and stick it in the freezer for an hour or so. While it was chilling you'd get the system running on a new HDD. Then pull the old drive out, plug it in as a second drive and boot up. The drive would mount one last time so you could copy everything off.
I don’t know how y’all can make funny jokes about this because this issue is not funny. Baking or freezing a electronic device is not good for it and could cause more harm than good. I hope they figure out something for this problem soon.
Ok, who thinks of freezing their PC as a solution to crashes?!?!
Oddly enough this goes a long way back. When I was doing IT work in the 90's and '00s this was a standard procedure. If a system had a failing HDD that would keep it from booting you'd pull the drive and stick it in the freezer for an hour or so. While it was chilling you'd get the system running on a new HDD. Then pull the old drive out, plug it in as a second drive and boot up. The drive would mount one last time so you could copy everything off.
If you live anywhere with humidity that doesn't seem like a good idea cause they'll have condensation inside the drive. Maybe put in with some dessicating material a while first and put the whole thing inside the freezer then. Even that doesn't seem like it would help a click of death scenario (the most likely crash variant).
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
I kind of like Apple's approach with AppleCare+ -- pay the extra money if you want it, "save" the money if you don't.
But, admittedly, I have mixed feelings about it: while I always buy it, I have friends who take the attitude: "What could possibly go wrong?" -- and then, when it does, they blame and trash talk Apple.
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
Why would you buy a MacBook Pro without AppleCare? Sounds to me like you're just cheap and expect Apple to give you things like its something deserved. You can pay $50,000 for a car and get the same warranty as a $20,000 car. Just go look around. You're display comparing isn't apples to oranges.
First off, I didn’t insult anyone and you calling me cheap is, a cheap shot. Buying a $3000 machine + tax is in no way cheap. Having to tag on AppleCare on top to make sure that the product in question will be guaranteed to function normally is IMO nickel and diming us. There are many examples out there of manufactures guaranteeing their products for more than 1 year. I provided as an example my Dell 4K monitor. Three years standard warranty. Heck, even my washer and dryer set came with a standard 10 year guarantee. However in all this, I never blamed Apple but instead our lax governments who barely provide any protection to the citizen.
I must admit as so many Apple products become more and more 'sealed' with no user ability to open up without serious time and trouble, then perhaps Apple should think about a longer warrantee period on such products (Mac Pros would be an exception I guess as they are designed to be upgradeable - and hopefully the next one will be too). I'd expect such a move would come with the 'you open it you void any warranty' sticker on them. I don't say this because Apple products need a longer warrantee per se as they are so well made usually but it would be a tremendous PR exercise on Apple's part IMHO. 24 months maybe or even 36 months. I wonder what it would actually cost Apple, perhaps it would actually be a net gain in the long run due to better sales?
Apple is much better at this now partly because it's such a high-profile company that is viewed under a monstrous magnifying glass so it doesn't want bad PR.
And I think it's just the opposite. When Apple was smaller, it seems like they gave the local stores more discretion. Now that they're so large, the stores have to 'follow the rules and policies'.
Back in the day, my son-in-law had a G4 tower in which the power supply kept crapping out. Apple would fix it under warranty each time, but it still had problems. After the fourth time, my son-in-law told them that if it happened again, he wanted a new machine. It did happen again, but by the time it happened, the G5 had come out and they gave him a brand new G5.
Around 2004, my daughter had her baby on her lap and the kid grabbed her laptop and pushed the screen back, breaking the hinge. It still worked, but they had to put something (like a large book) behind the screen to keep the screen up. She brought it to Apple and they said it wasn't worth fixing - the repair would cost about $1500. But then the video crapped out. She brought it in just to have the video fixed and not the hinge. She got it back and it was completely fixed and she called me up in tears because she thought Apple was going to charge her $1500+, but they charged her zero.
And I forget the details, but we had an issue with an iPod that was out of warranty, but Apple fixed anyway.
I don't think Apple would do any of those things today. The video on my late-2016 MBP had an issue and Apple fixed it for free, but it was still under warranty. I forgot to buy Apple Care on time and if it happens again, I'm totally screwed because it's a $700 repair.
I know Apple makes a lot of money on Apple Care, but I sincerely believe that when someone buys a machine like the current MBP's, that can easily cost $3000+, they should come with at least a two-year warranty if not three years. If Apple commands high prices because their products are higher quality, Apple should stand behind them. I once owned an Acura and the car was so good and Acura had so few repairs to fix under warranty that they upped the warranty from five years to six for free. I did have a problem and got stuck because of a recalled ignitor (I hadn't gotten the notice yet). It was late at night and I had my car towed from New Jersey to my home in New York and then from my home in New York to Acura the next day. Under the warranty, Acura didn't have to pay for all that towing, but they did, no questions asked. Now that was customer service.
The problem with all that is when you have massive volume, fixing it no question asked with barely an investigation can quickly become a major problems. Devices are denser and much harder to repair properly locally. Supply chains are also shorter and they keep local stocks (new and parts) as little as they can which has an impact on what you can correct locally. While some Apple stores may have the technical people to fix things, many others probably can't recruit the proper people.
Variance complicates making an universal policy that will be fair.
There is no retail operation really that is like Apple Stores, in volume of sales, the kind of repairs done, the expectation of high level of service. All of these things makes the whole thing harder than it seems.
I respectfully disagree with you and I think that for a MacBook Pro the standard manufacturer’s warranty should be along the order of 3 years. I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months. Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing. Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
Why would you buy a MacBook Pro without AppleCare? Sounds to me like you're just cheap and expect Apple to give you things like its something deserved. You can pay $50,000 for a car and get the same warranty as a $20,000 car. Just go look around. You're display comparing isn't apples to oranges.
First off, I didn’t insult anyone and you calling me cheap is, a cheap shot. Buying a $3000 machine + tax is in no way cheap. Having to tag on AppleCare on top to make sure that the product in question will be guaranteed to function normally is IMO nickel and diming us. There are many examples out there of manufactures guaranteeing their products for more than 1 year. I provided as an example my Dell 4K monitor. Three years standard warranty. Heck, even my washer and dryer set came with a standard 10 year guarantee. However in all this, I never blamed Apple but instead our lax governments who barely provide any protection to the citizen.
If you can spend $3000 on a MacBook Pro, then you can spend $329 for the AppleCare. I'm sorry you being cheap and being called out on it makes you feel bad. Apple owes you nothing. Otherwise, you can spend $3300 on the same MacBook Pro just to get the 3yrs standard as I bet this is what Apple would do. Either way, you'll pay $3300 for it. If Apple has quality products, then it shouldn't need a longer warranty. The Dell on the other hand, its probably a good thing.
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Perhaps Microsoft is just less relevant these days (since they gave up on mobile) so people don't bother?
I had a similar experience as @zoetmb where my 2015 MBP had some dead pixels after 14 months.
Thankfully my credit card extended the standard manufacturer’s warranty by a year and in the end, cost me nothing.
Hell, my 27 inch Dell 4K monitor that I paid a fraction of the price I paid for the MBP, came with a standard 3 year warranty.
I side with the 3 year warranty. If Apple's products stand for quality, then a 2 year or 3 year warranty should be pretty cheap to implement. Otherwise, Why Would I not just buy a Dell with an extended warranty?
Buying a $3000 machine + tax is in no way cheap. Having to tag on AppleCare on top to make sure that the product in question will be guaranteed to function normally is IMO nickel and diming us.
There are many examples out there of manufactures guaranteeing their products for more than 1 year. I provided as an example my Dell 4K monitor. Three years standard warranty.
Heck, even my washer and dryer set came with a standard 10 year guarantee.
However in all this, I never blamed Apple but instead our lax governments who barely provide any protection to the citizen.
There have been examples of Apple taken to court and being forced to provide better guarantees for their products in some parts of the world. In fact AppleInsider covered one such story. Here it is .—> http://appleinsider.com/articles/12/03/22/apple_must_pay_12m_in_italian_applecare_case