Class action suit alleges Apple lies to customers over size & resolution of iPhone X, XS &...

in iPhone
A class action lawsuit launched on Friday accuses Apple of making fraudulent marketing claims about both the size and pixel count of its OLED iPhone displays, claiming the company literally cuts corners.

The plaintiffs say this sort of marketing deliberately hides display notches.
The plaintiffs say this sort of marketing deliberately hides display notches.

"The pixel deception is rooted in the misrepresentation of the Products' screens, which do not use true screen pixels," lawyers for plaintiffs Christian Sponchiado and Courtney Davis wrote in a filing with the U.S. District Court for the Northern Districting of California, seen by AppleInsider. "Defendant's nominal screen pixel resolution counts misleadingly count false pixels as if they were true pixels. This is in contrast to every other iPhone -- phones whose screens Defendant directly compares to the iPhone X screen in its effort to mislead consumers into believing that the iPhone X has more pixels (and better screen resolution) than it really does."

Both size and resolution are misrepresented since Apple ignores the notch and rounded corners the phones have, the suit argues. The company markets the products as if they were no different from devices like the iPhone 8, which has a notchless rectangular screen, yet it tells app developers to design for "safe areas" on X-series iPhones that accommodate physical limitations and the iOS status bar.

The "false pixels" referenced in the suit are ones that have two or fewer subpixels. Only ones with red, green, and blue subpixels allegedly count as "true" pixels, though this also discounts numerous televisions that include extra white subpixels, effectively bringing the count up to four subpixels per pixel.

The suit further charges that Apple uses deceptive marketing images, for instance depicting the iPhone XS and XS Max with wallpapers that surround their notches with black, making them blend in. While referencing text such as "It's all screen" and the use of deceptive backgrounds, the suit also wilfully ignores the other images on the sales page that prominently display the notch.

Taking into account discussions about the notch since its unveiling, much less its presence in the store where it was bought by the plaintiffs, it is practically impossible for them not to have known about its existence.

At one point, the suit accuses Apple of being misleading about the screen size of the iPhone X, declared as 5.8 inches. According to the filing, the screen is actually "only about 5.6875 inches," and takes issue with the 5.8-inch measurement "pretending that the screen does not have rounded corners."

Shortly after this declaration, the suit claims an image proves "the phones themselves display their false diagonal screen sizes," with the Compare iPhone page of the Apple website shown on the iPhone X's screen. Also shown in the photograph alongside the screen size is an asterisk, indicating further detail is available down the page explaining how the measurement takes into account the corners.

The suit calls for an injunction against the offending practices, plus damage payments directed to everyone participating in the class action.

The complaint is unlikely to make it to trial, as Apple will probably seek to get it tossed or reach a settlement. The case nevertheless compounds the company's legal problems, as it's dealing with a Chinese iPhone ban won by Qualcomm and a barrage of smaller patent-related fights, such as a suit over FaceTime and auto-expiring voice messages.



  • Reply 1 of 83
    What a bunch of crap! Look at the phone for yourself if you don't like the screen then just don't buy it!
  • Reply 2 of 83
    anomeanome Posts: 1,533member
    It does sound like a bunch of people seeing if they can sue just to make some quick money. Is anyone actually complaining about this other than to try and push other brands as superior?
  • Reply 3 of 83
    Oh, I see. One chooses the phone based on numbers on a box and how many “real” pixels there are, not how it feels and looks like in your hand. And obviously, you clearly feel the lack of real pixels as well, but only after the return period expires. 
    Who needs common sense anymore anyway. 
  • Reply 4 of 83
    sflocalsflocal Posts: 6,099member
    @#$@#$ Ambulance-chasing lawyers.
    anton zuykovmagman1979crabbywatto_cobrajony0
  • Reply 5 of 83
    Lawyers. You've gotta love em.
  • Reply 6 of 83
    OnewordOneword Posts: 1unconfirmed, member
    It would be awesome if the persons bringing these frivolous suits could be barred from owning/using an Apple product. If you only want to bitch and moan about Apple products, then to protect you from yourself, you can no longer use one of our products.  Problem solved :)
  • Reply 7 of 83
    stukestuke Posts: 123member
    Are you kidding me?  Isn't there something better you could be doing with your life.  Volunteer at a charity, feed the homeless, watch a football game.  In other words...get a life!
  • Reply 8 of 83
    mknelsonmknelson Posts: 1,128member
    Are Screen-o-philes like Audiophiles? I've got a $1000 screen wipe to sell them!
  • Reply 9 of 83
    sflocal said:
    @#$@#$ Ambulance-chasing lawyers.
    Wahmbulance chasing lawyers. 
  • Reply 10 of 83
    I got the iPhone Xs Max and am happy with it.  I think this lawsuit is crazy.  Sounds like some kids didn't get their toy and having temper tantrums about it.  Nah, not going to join in this lawsuit.
  • Reply 11 of 83
    I thought my pixels looked "off"
  • Reply 12 of 83
    grifmx said:
    I thought my pixels looked "off"
    Those are the black pixels. 
  • Reply 13 of 83
    sanssans Posts: 58member
    does that 0.1 inch different really impact the use of the phone?
  • Reply 14 of 83
    I actually counted the pixels on my new XS after I got it, and actually counted less than indicated on the box, which was quite annoying. I thought I might have miscounted, because there are actually still a lot. But after I read this, I’m thinking of giving my XS either back or ask Apple to send me the missing pixels I paid for. 
    edited December 2018 rayboberndogwatto_cobra
  • Reply 15 of 83
    SoliSoli Posts: 10,038member
    Dumb lawsuit, but I predicted this would happen when the X came out. Frankly I‘m surprised we’re just seeing this now.
  • Reply 16 of 83
    Soli said:
    Dumb lawsuit, but I predicted this would happen when the X came out. Frankly I‘m surprised we’re just seeing this now.
      It took some time to find enough people (idiots) to actually make it a class-action lawsuit.
  • Reply 17 of 83
    grifmx said:
    I thought my pixels looked "off"
    Those are the black pixels. 
    So, what you are saying, they should be sued for racial discrimination as well?
    edited December 2018
  • Reply 18 of 83
    grifmx said:
    I thought my pixels looked "off"
    Those are the black pixels. 
    So, what you are saying, they should be sued for racial discrimination as well?
    Slowly walking away from this conversation.
  • Reply 19 of 83
    OMG... I just discovered my phone has 12 fewer pixels than advertised. Lawsuit!
  • Reply 20 of 83
    So they're suing to get a $10 Apple Gift Card in the end which Apple will end up making money off it because someone will buy something because they have this $10 gift card. 

    Honestly...people just have too much time on their hands I guess. You could always return the phone if you didn't like it. 
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