Apple Card management systems outage impacted all users for six hours

Posted:
in General Discussion edited June 2021
On Wednesday, the Apple Card management system had an outage that is preventing all users from seeing purchases or making payments to a balance.

Credit: Apple
Credit: Apple


On Wednesday morning, Apple updated its System Status page to confirm that Apple Card was experiencing an outage. Management systems such as making payments or viewing recent transactions are not available. All users are affected.

"Users may not be able to manage their Apple Card, make payments, and may not see recent transactions," Apple said of the outage.

The outage appears to have started at 6:17 a.m. Pacific Time (9:17 a.m. Eastern). Use of the Apple Card itself is unaffected.

Update, 1:00 p.m. Pacific: Apple has resolved the issue as of 12:19 p.m. Pacific (3:19 p.m. Eastern). In total, the outage lasted for six hours.

Follow all the details of WWDC 2021 with the comprehensive AppleInsider coverage of the whole week-long event from June 7 through June 11, including details of all the new launches and updates.

Stay on top of all Apple news right from your HomePod. Say, "Hey, Siri, play AppleInsider," and you'll get latest AppleInsider Podcast. Or ask your HomePod mini for "AppleInsider Daily" instead and you'll hear a fast update direct from our news team. And, if you're interested in Apple-centric home automation, say "Hey, Siri, play HomeKit Insider," and you'll be listening to our newest specialized podcast in moments.

Comments

  • Reply 1 of 5
    lkrupplkrupp Posts: 10,557member
    This may have started yesterday. I tried to make a payment on my Apple Card. It stopped at ‘processing’ and eventually timed out. I tired a second time and it went through okay.

    As is usual in most cases like this, I’m betting some software update went south or was improperly applied.
    edited June 2021 ronnpulseimages
  • Reply 2 of 5
    llamallama Posts: 102member
    I'm kind of surprised that this isn't generating more noise.  I have not been able to complete online purchases with my Apple Card as it claims to fail address validation. 
  • Reply 3 of 5
    j2fusionj2fusion Posts: 153member
    I guess that family card update didn’t go so well. 
    pslice
  • Reply 4 of 5
    cg27cg27 Posts: 213member
    I just booked two flights via two separate AppleCard transactions, no hiccups or issues.
    llama
  • Reply 5 of 5
    llamallama Posts: 102member
    Apple System Status says it is resolved and while I was able to process the two orders that failed previously for address validation errors neither charge appears in my Wallet.

    ETA: the transaction I placed at 10:44am Eastern has appeared, but not the other two placed around 3:45pm.
    Edit 2.0: now the 10:44am transaction is missing, but the two from the afternoon have shown up.  
    edited June 2021
Sign In or Register to comment.