Cancelled my dual G5 order. Another month delay!
So my dual was supposed to ship yesterday. Day comes and goes, no product, no update. I figure i'll just check on the status today. I call up my order and now where it said 9/23 there's a 10/29.
A MONTH, AGAIN!
Sorry, this time they went too far. I called them up and ask what is going on with my order. The gal on the phone says she has no idea, but that the new ship date is accurate. I tell her if that?s the best they can do, cancel my order because there?s no reason I should think this new date is any more solid than the last two I?ve gotten from Apple. She says she?ll talk to her supervisor. When she makes it back, it amounts to there?s nothing really they can do, and she has no idea why the order was delayed. I tell her to cancel my order, and hang up.
Now I?m screwed. I?ve got backup services that are supposed to go live soon (as in I?ll be charging for them) and no machine to work with. I decide a G5 was great, but not worth the wait and decide to just pick up a dual G4 instead. So I call up my local Apple Store.
The conversation went like this.
Me: do you have any duals in stock?
Them: yeah, we just got 12 in yesterday
Me: what about G5?s, do you have any of those in stock? (thinking a 1.8 would be nice too)
Them: yeah, I just said we have 12 in stock as of last night.
So, my order placed back in July is delayed until October, and they have Dual G5?s in stock 30 minutes away. I told him to hold one and went down and pick up my new G5 with a 23? Cinema display. Today was a good day. Moral of the story? I?m never preordering anything from Apple again. Way too much work and most of the time it?s as fast or faster to pick it up from an Apple store.
A MONTH, AGAIN!
Sorry, this time they went too far. I called them up and ask what is going on with my order. The gal on the phone says she has no idea, but that the new ship date is accurate. I tell her if that?s the best they can do, cancel my order because there?s no reason I should think this new date is any more solid than the last two I?ve gotten from Apple. She says she?ll talk to her supervisor. When she makes it back, it amounts to there?s nothing really they can do, and she has no idea why the order was delayed. I tell her to cancel my order, and hang up.
Now I?m screwed. I?ve got backup services that are supposed to go live soon (as in I?ll be charging for them) and no machine to work with. I decide a G5 was great, but not worth the wait and decide to just pick up a dual G4 instead. So I call up my local Apple Store.
The conversation went like this.
Me: do you have any duals in stock?
Them: yeah, we just got 12 in yesterday
Me: what about G5?s, do you have any of those in stock? (thinking a 1.8 would be nice too)
Them: yeah, I just said we have 12 in stock as of last night.
So, my order placed back in July is delayed until October, and they have Dual G5?s in stock 30 minutes away. I told him to hold one and went down and pick up my new G5 with a 23? Cinema display. Today was a good day. Moral of the story? I?m never preordering anything from Apple again. Way too much work and most of the time it?s as fast or faster to pick it up from an Apple store.
Comments
I have NEVER, EVER had a good, hassle-free experience ordering online (not just Apple, but any mail order, etc.).
It's a constant cluster-f*** of people not having a clue, getting 3 different stories depending on who I talk to, broken promises, delays, etc.
They'll gladly TAKE your money, won't they? But try and cancel or whatever and you open up this logistical pain-in-the-butt that I wouldn't wish upon my worst enemy.
Ordered my tangerine iMac DV from MacWarehouse a few years ago. OMG!!! What a zoo. Never again. Accessories and peripherals, from various catalogs? Same thing.
I bought my current iMac at the San Diego Apple Store and something tells me I'll be making the 2-hour schlep down to Atlanta to get my PowerBook too. But that's okay.
On the bright side, you at least got the machine. Of course, the waiting and the hassle does really suck.
As for my dual G5... I have an order in at a local Mac reseller (MacEdge, same town I live in) to get the first G5 that they receive. Unlike alcimedes, my nearest Apple Store (about 20 miles from home) doesn't have dual G5s yet, but they told me I should call back tonight or tomorrow. If the Apple Store gets their duals first, I'll just cancel my MacEdge order and go to the Apple Store.
Who knows? I might have a new dual G5 as soon as tonight.
I expect that you appreciate your new dualie alcimedes and that you will grant us your first impressions.
What amount of Ram did you have in your new beast ?
Originally posted by alcimedes
So my dual was supposed to ship yesterday. Day comes and goes, no product, no update. I figure i'll just check on the status today. I call up my order and now where it said 9/23 there's a 10/29.
Since you got your machine I can tell you this...
Same thing happened to me yesterday - almost. I got the "10/29" date on the page, with no email or anything. Since I had ordered right after the WWDC Keynote on 6/23, and already had the one delay from Aug 29 to Sept 23 ship date, I was ready to blow a hose.
Literally less than 30 minutes later, the web page said "Shipped".
That was yesterday, and FedEx Ground has it in San Jose already, from Sacramento, for delivery today.
So odds are there is a glitch that the system reschedules a ship date when it reaches a certain time, and then the fact that it has shipped has to be added manually. Poor design.
i'll try to do photos tomorrow.
edit: cleaned up due to pet peeves.
Originally posted by alcimedes
i'll try and do photos tomorrow.
Aaaagh! Pet peeve! I think you meant "try to do".
Anyway, congrats!
Originally posted by Anonymous Karma
Aaaagh! Pet peeve! I think you meant "try to do".
Anyway, congrats!
Thank God this bugs somebody else too. I was going to correct it but restrained myself at the last minute. Glad you weren't able to.
Anyway, back OT?
Alcimedes, looking forward to your full review. Congrats!
Enjoy your new machine Alcimedes!
just called macmall, they say that all their back orders for the dual will be filled and shipped out by this comming tuesday. I think he said they are getting a shipment tomorrow and then on tuesday. same for the new 12 powerbook btw.
got my fingers crossed.
Originally posted by Luca Rescigno
I think it's a Minnesota thing, maybe. Kind of like pronouncing the state "Minna-SODA," which is the only time Minnesotans ever say the word "soda" anyway (it's pop, not soda here).
Kinda like saying "Megamall" too.
Originally posted by alcimedes
Moral of the story? I?m never preordering anything from Apple again. Way too much work and most of the time it?s as fast or faster to pick it up from an Apple store.
Funny thing is virtually every time I've preordered anything from anyone I've ended up with it later than people who didn't bother and just went down to their local store. Something is seriously wrong with most companies and how they handle preorders.
The hardware is great. Completely amazing. Great lines, great look. Feels great, something that doesn?t really matter, but is a nice plus anyway.
Machine was a snap to take apart. I bought it with the standard 512MB of RAM, and had an additional 2GB waiting to go in the machine. It took me 10 seconds to get the machine apart and the fans out. Very slick system with the fans, BTW. They slide in and out like nothing, although I wasn?t as impressed with the plastic guide rails, metal would have been a nicer touch. I had it running with the side off for a bit, but with my desk setup, I ended up with it facing the wrong way to leave the insides exposed, so put the metal side back on. (top that off with the fact I?m trying to clean up my office, and that?s just fine)
The only thing I had on hand to test out the processors was SETI. IIRC, it took my 800Mhz Ti about 17+ hours to complete one unit. The G5 was finishing them in 2.2 hours each. I?ll bring a camera to work tomorrow and take photos, and if people have things they want me to run let me know.
But it also seems like LOTS of machines are shipping this week. Apple seems to be busting ass to get machines out. The problem is that they should have been shipping at this momentum last week so as to not miss all those 9/22 and 9/23 dates. You'd think they could have been a little more forthcoming with the forecasts, and before the last scheduled ship date as well.
I think most of us would have been a lot less frustrated/angry/homicidal if Apple had been up front about missed deadlines, and offered some explanations!
Originally posted by Elderloc
If third parties and apple stores are getting them must be something holding the dam custom ones up
Rumor has it that 1 Gig Memory Modules and 250GB Hard Drives are causing delays.
Originally posted by LudwigVan
Kinda like saying "Megamall" too.
What? I haven't heard many people call it the "Megamall." I just call it the Mall of America. Everyone makes a big deal of it though... I don't get it. It's basically four or five malls connected together with a lame amusement park in the middle.
Also I don't like how both the Apple stores in Minnesota are in the south metro! Why can't they also have one in downtown Minneapolis or St. Paul, or in some direction other than south? It doesn't seem to make sense to me.