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It’s still Android. Last year I began managing an app for our company and I had to buy Android test devices and learn the OS. I’ve always been an Apple person and honestly I assumed that Android was probably about as good as iOS, but boy was I wrong. The UX of Android is horrible, and it is different on each device made by different manufacturers. The much-heralded better “customization” of Android is really just a cover for a lack of basic features. And talk about a nightmare for development. I’ll give you a good example: video.
On iOS, all I have to do is make sure our video works on the latest and last version of iOS and I’m good to go. That is because iOS has a built-in video player that can be used natively by all apps. Seamless. Not so on Android. There is no video player native to the operating system. Therefore each manufacturer, in conjunction with your carrier, bundles a different video player with each device. Usually this is some cheap video player that has problems with all manner of video encoding. We have four testing devices and when we first tested video in our app, it played fine on one device, audio didn’t play on another, video played on another but no audio, and on the last the video didn’t work at all. No, not a joke, really. We then downloaded another third-party video player (VLC, considered to be best in class) onto each device and, yes, video worked on all at that point.
This is the much ballyhooed “customization,” you get to/have to download different third party apps to do basic functions like play video. What a nightmare for developers! This causes so many problems you wouldn’t believe it. Even if you have a good player downloaded, when the video plays it jumps out to the different app to play, and then back to your app if everything works properly, which of course it frequently doesn’t. Our app has 4.8 stars on iOS, but just 3.8 on Android mostly because of the video playback issues. I’d say 90% of our help desk tickets on the app are for Android, and probably 50% of those are for video playback problems, of which most are entirely related to the cheap player that they have installed or some unknown bug that is preventing the video player from performing correctly. I could go on but you get the idea.
eriamjh said:I think the article says if Apple doesn't make money doing it, they're gonna stop doing it.
Maybe be that's why the Mac Pro hasn't been updated?
IPhones help sell iMacs, not Mac Pros.
What AI is pointing out is the classic non-doer critic's response to the doers. Whether or not Apple succeeds at everything it is trying to do right now in services is an open question, that they are making the attempt is what is more important. And if something fails Apple has shown its willingness to let go of what is not working (Ping, AirPower, Newstand, trashcan Mac Pro) and try something else rather than cling desperately to failing business model until it is too late. To quote Theodore Roosevelt:
“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
lkrupp said:TurboPGT said:Just asking: how is it remotely possible that you "can't operate your business anymore" with a 2013 Mac Pro(s)? So much so that would consider a generic PC with presumably better specs-on-paper?
We supplied my daughter with a MacBook and iPad mini. Most universities today handle class work through web portals. You usually get your assignments and turn them in through these portals. They are frequently poorly built and barely work right on a PC or Mac, nevertheless an iPad. Just accessing the school’s student portal (so I can pay the bills, check on registration, sign up for dorm rooms) on my iPad Pro was an huge exercise in frustration as the frames didn’t work right. Students also frequently have to put files on flash drives so they can use them on a school computer or give to a friend who has a PC when they are working on group projects. MAYBE you could consider an iPad Pro after iPad OS comes out with it’s desktop class browser and the ability to use external drives, but until that proves itself a Mac laptop is the only way to go in my opinion. YMMV
EDIT: Another thing I just thought of. My daughter had to complete some projects in InDesign for a technical marketing class. They had a school computer lab setup with Adobe CC that they could use so she didn’t need it on her laptop. However one weekend we wanted her to come home for a family event, but she said she had to stay on campus to use the school lab to complete her InDesign project. Since I have a CC subscription I told her that I would install it on her MacBook, and she could complete the work at home. Obviously not possible on an iPad.
I use Time Machine with two backup drives. I keep one at the office for “disaster recovery” and the other stays hooked up to my Mac doing TM’s regular backups. On the first Monday of every month I swap the drives out. That way I have the convenience of a local time machine backup, with an off-site disaster recovery drive that is never more than 30 days old.
Last year I became the project manager/business owner of an app at our company. I never really used Android prior to that and had always assumed it was probably a pretty good OS. Boy was I wrong. I can now speak authoritatively about how bad an OS/UX it is. We mostly use Samsung devices for testing and while the phones are pretty good hardware, the tablets are a complete joke. And our analytics backs up some of the articles implications. For example, our customer base we know has about a 60/40 Android/Apple split. However, when it comes to actual app usage the numbers are more than reversed, with a 2:1 Apple advantage. Also, while iPads make up a significant portion of our iOS user base, Android tablets barely even register. And the trouble tickets for Android v Apple also run more than 2:1 in Apple’s favor.
I think what astounds me most about Android is how bad a user experience the whole thing is. The UI is completely inconsistent and of course it does not even come close to Apple’s polish. A lot of this is due to the split personality problem that every Android device has: the manufacturer is responsible for some of the UI and apps, the carrier is responsible for others, and of course Google is responsible for the rest. I’ve mentioned in previous posts how the much heralded “customization” of Android is really just a lack of built-in features, so I won’t go into that here except to say it is like how a lot of car dealers today fail to tell you that a spare tire is no longer standard equipment. They spin a weakness as a strength: you can “customize” your car by buying any spare tire you want!
I bought my daughter a 2016 rose gold MacBook her sophomore year at college, after her old MacBook Air’s HD died. (I replaced the Air’s drive and gave it to my wife.) She just graduated and it got her through all of her years at college and she uses it everyday now. Never had any keyboard problems and she uses it a lot. She loves the color and has gotten a lot of compliments on it. As other have mentioned, lack of ports has never been a problem. Between Dropbox, email, iMessage, and Airdrop she has never had to use a flash drive for any reason. Now as the guy who wrote the check, there is absolutely no doubt that this laptop was way overpriced. I think it was something like $1,300 retail, and with tax and Apple Care it came to around $1,600 out of pocket! That said she loves it and it works great. The lightness was a huge help with her having to schlep it and a bunch of books around campus.
The fundamental problem A=A was trying to solve is that as the iPhone exploded to unprecedented popularity, the Apple Store became overcrowded with people seeking service to the point where no one wanted to step foot in the store unless they had to get a repair. The only way to turn the store into something other than an iPhone service center was to somehow reduce the number of people going there exclusively for a service-related problem. Thus, they ended walk-in Genius Bar support and finally even got rid of the eponymous bar itself, which had the goal of eliminating the lines of people doing nothing but waiting their turn for a seat at the counter.
The other way to reduce service-related foot traffic was to discourage people from bringing their broken devices in to begin with by emphasizing online support for anything that was not explicitly a hardware failure. But if they had to bring their device in, try to reduce that visit time to as little as possible by discouraging on-site repairs which of course reduced the number of people just hanging around the store waiting for their device to be fixed. If the problem couldn’t be quickly fixed, it would go to a service center and they would let you know when you can pick it up.
The other way to reduce foot traffic is to of course discourage in-store sales at all. It seems counter-intuitive, but if they wanted to turn the store into a pleasant shopping experience and a place where you learn something new, there had to be less people in the stores. So emphasize online sales, and turn the store into a place where you can try out new hardware before making a decision, and learn something new with their classes and such.
These were all logical business decisions, but the problem is that all of these steps designed to discourage walk-in support traffic failed, so we ended up with the worst of both worlds: An Apple Store that was actively trying to discourage you from walking in to get support, but you were doing so anyway out of necessity. No wonder people are dissatisfied with the result.
sirozha said:If DED lived in Russia, he would be a pro-Kremlin pro-Putin media apologist, judging by the fervor with which he bashes everything Android and defends everything Apple.
I am an AAPL shareholder, and I want Apple to succeed and grow, but there is no reason to slam and bash everything Android because that creates a false sense of security and helps Tim Cook and the rest of Apple leadership rest on their laurels while some real innovation happens on the Android side of the equation, which makes Android more and more compelling choice. This will become increasingly the case if - God forbid - the tariffs on Apple products materialize in the near future.
Those who continue to bash Android are basing their uneducated opinion on the Android (and Android handsets) of a decade ago. Pick up the modern Android phone (not a Samsung one) and spend a few days with it. You will see that Android today is a formidable alternative to the iPhone. Then, you will understand how badly Tim Cook is squandering the advantage that the iPhone once (and perhaps still) has had over Android. While Cook is innovating with Emojis, Animojis, and rainbow watch faces, Google is breathing Apple in the neck with their real innovations. A few examples are Google Maps, Google Assistant, and Android Auto. If Apple continues to remain complacent, I don't even want to think about what will happen to my investment portfolio.