randyl

I hope Apple changes how they market the iphone or changes the warranty regarding this. 

Last year my iphone got splashed next to a pool.  The camera started fogging up on the inside and nothing I did could get rid of the moisture (fog would come back after slightly heating camera area).  I took to an Apple store and they wouldn't replace it for free (I had Applecare plus). The water sensors were NOT triggered. I ended up doing a hot swap and mailed in my phone and they credited the full amount of the replacement charge.  My experience at the store was a waste of my time and it shouldn't have been so difficult/complicated.

I've seen people film with their iphones underwater because they assume it is waterproof per Apple's marketing.  It's not unreasonable to make such an assumption.

TLDR: iPhone had water in camera area.  Apple store rejected my warranty replacement request.  I filled out online form and had phone replaced for free.  Apple should change their marketing or warranty to align with each other.

Isn’t Apple’s gross margin >40%? I paid $1500 for my phone and the amount I paid includes what I think is a very fair subsidy for the cost of running and maintaining Apple’s App Store! I absolutely do not think Apple has the right to censor app developers (and make me pay more for apps) with their anti-steering policies. 

Would be nice if the article included the (city) location of the new store. 

This is not a matter of perspective. There is no other company in the world that is required to give away a business it has grown, in a market that it literally created.

There is no other business in the world that is expected to run a global business providing a store to more than two billion active users, and do it for free.

Apple doesn't give away a business it has grown nor do provide a store to two billion active users for free.  I paid $1299 for my iPhone and Apple's hardware margins are extraordinary! I love having the choice to potentially pay less directly to a developer! Rather than frame as choice between Apple's ridiculous 15%/30% tax or unsecure/scary/horrible links to third parties, it would be great if this publication could advocate for what's in the consumer's best interest.  I'm guessing there is a more optimal way that is secure/easy for the consumer, fairer to the developer considering I'm subsidizing the app store with my iphone purchase, and fair to Apple (maybe a minimal (low single digits) fee on top of transaction costs).