randyl

I hope Apple changes how they market the iphone or changes the warranty regarding this. 

Last year my iphone got splashed next to a pool.  The camera started fogging up on the inside and nothing I did could get rid of the moisture (fog would come back after slightly heating camera area).  I took to an Apple store and they wouldn't replace it for free (I had Applecare plus). The water sensors were NOT triggered. I ended up doing a hot swap and mailed in my phone and they credited the full amount of the replacement charge.  My experience at the store was a waste of my time and it shouldn't have been so difficult/complicated.

I've seen people film with their iphones underwater because they assume it is waterproof per Apple's marketing.  It's not unreasonable to make such an assumption.

TLDR: iPhone had water in camera area.  Apple store rejected my warranty replacement request.  I filled out online form and had phone replaced for free.  Apple should change their marketing or warranty to align with each other.

Would be nice if the article included the (city) location of the new store. 

I think the NYT article is fair.  I have no issue with older hardware becoming laggy.  The issue for me is that many app developers certify their apps to work with the most recent or two major iOS versions (e.g. 10.x and 11.x).  I have purchased new iPads and generally use my older ones to browse the web or for basic functions (control Sonos in the kitchen, control insteon lights in the basement, etc...).  I wiped my older iPad and now I can't even download the last version of the apps that worked with 9.x.  I understand that app developers are adding new functionality to each release, and that in some cases cloud components might not be compatible with older versions of apps, but Apple could at least let me download the latest compatible version of an app so I have the opportunity to use it if it still works for basic functionality.