- Last Active
Back in 2015 I purchased a 15” MacBook Pro with Retina Display with AppleCare and paid a pretty penny for it.
In less than 2 weeks, I had dropped it on the ground when removing it from my car and dented the entire right side of the chassis to the point that I couldn’t use any of the ports on that side as they were all misshapen.
I brought it to the Genius Bar and I was completely honest with them about what happened and that I really needed the unit fixed. They told me it wouldn’t be cheap, but I insisted that it be fixed and I was willing to pay for the repair because I needed those ports to work.
In the end, the manager became involved and ultimately took my laptop back and replaced it with another one, brand new and sealed in the box because he genuinely felt bad for me.
I was completely amazed that they extended themselves for me like that as I was not expecting that to happen at all! The manager shared my excitement as he knew how upset I was about the damage and that I was grateful that he and his team helped me the best way they knew how.
I can’t remember his name, or if he is still with Apple, but I do remember that this happened at the Apple Store Fairview Mall in Toronto. Other companies would never have been so accommodating, so I can say that I will be loyal to Apple not only because of the fantastic products they make, but because of the amazing customer service that they provide on top of that!
One potential workaround for this is to utilize the Smart Playlist feature on the Music/iTunes app on your Mac/PC. I have this set up for myself so when I get a new phone, it’s less cumbersome to re-download all my music back to my phone one by one.
To my knowledge at the moment, there’s no way to download all your music in one shot. But with a smart playlist, you can have Apple Music automatically add new songs you add to your library to a specific playlist and then download the entire playlist in one shot from Apple Music.
Using this method, you could theoretically delete all the downloads from your iPhone in the settings app and then download the playlist in one go from the music app, and any tracks that are available in the higher quality formats will be the ones downloaded.
And given that it’s a smart playlist, any time you add a song to your library, it will automatically be added to the playlist too. You don’t have to do a thing! Hopefully this helps!
Has it ever occurred to FB that maybe the reason why the default apps on the phone are the most dominant is because that’s the reason we buy the phone in the first place?
One of the reasons why I buy iPhone is because of the privacy offered in Safari. You can’t get Safari on a different mobile device. So if other browsers are butt hurt because I prefer the built in browser over their offerings then that’s their problem.