mrc

bb-15 said:

mrc said:

I guess my post was deleted  

Let me just repeat: as a Mac app developer of 30 years this is the first keyboard that has given me problems. I type all day every day. It ruins my productivity when a key gets sticky or repeats. Most of these failures don’t get reported to Apple, only the complete failures where the keyboard is replaced, and I know many others with similar experiences, so it’s not just me. 

I expected better from Apple and their premium price tag, but it’s increasingly apparent that Apple don’t really care any more. Only their stock value matters. I used to love Apple. Not any more. 

My suggestion; go to an Apple Store (if convenient) or ship your MacBook to Apple to get the keyboard replaced.
Here are the instructions.

https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

But let”s test your claim that Apple & its “premium price tag” meant no design flaws / breakdowns of Apple products until the butterfly keyboard.
* Basic knowledge of Apple makes one realize that since the Apple I in the 70s & through the 80s/90s Apple has released products with flaws or which can breakdown.
(See the Apple III, the Macintosh 128K and the Mac G4 Cube for examples.)
* Does that mean that Apple never cared?
No.
- One of Apple’s advantages is superior tech support compared with the competition.
Using Apple support I’ve replaced iMac screens, a MacBook motherboard, a MacBook swollen battery, iPhone batteries, an iPad screen.
- Any product can breakdown. Use Apple support.