vmarks

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  • Apple lowers holiday quarter guidance on lower than expected iPhone sales

    The last analytics article proved what I was saying about old iPhones still being used.

    A big chunk of iPhones being used are 6/6s versions.

    Hint Apple: Don't sell phones for $1500 or airpods for $175... there comes a breaking point when people will start saying no and move to cheap android alternatives for a quarter of the price.. 

    The newest iPhone is $750. Get outta here with that dumb s***.

    Also AirPods are some of the most successful products in history.
    XS MAX 256gb is not 750. XR 64gb is. There’s a range, with a number of models costing far more than previous years, some still in line with previous pricing. 
    80s_Apple_Guyelijahgmuthuk_vanalingambeowulfschmidt
  • Review: 802.11ac Synology RT2600ac router is the best AirPort replacement we've found yet

    Everyone:

    I apologize for mentioning AirPrint.

    YES: If you have a printer that is already AirPrint compatible, you're set. It doesn't matter if the router has it or not.

    For older printers that still work, it is desirable. Given that they were able to include Google Cloud Print for printers that are not natively cloud-print compatible, I wish they would have included AirPrint at the same time. That is all I was getting at.
    backstab
  • Apple iPhone XS Max allegedly explodes in Ohio man's pocket

    vmarks said:
    In the old days, Apple would offer something else as a part of the apology, up to the rep's discretion. In an Apple store, this could be like, "pick something else off the shelves", while on the phone it would be, "Do you listen to music? Could I send you some speakers as an apology?" - here, he wanted some money for pants and some money for the cell service he was going to be billed for but couldn't use with a damaged phone. If they had tried to give him a product, and then let him return the product, he'd have had the cash he was asking for.

    But he probably got a brusque, over-worked genius before getting the Apple Safety Engineer, was likely in a bad mood to begin with, and the whole encounter felt bad to him. I can see why he walked away. The "we'll replace your iphone" was presumed. "we aren't going to do anything else for you" was an insult from his standpoint.

    What this highlights to me is that Apple Store reps aren't given enough latitude to extinguish situations where emotions are inflamed.
    The store is limited in what they can do outside of replacing their device. They usually refer you to customer relations who will need to see what you are claiming to make sure it was part of the damage created by the failure of their device.

    The Manager might offer you a case or a pair of Beats headphones, just don’t expect them to do so automatically. The days of the store bending over backwards for you are long gone.  

    There have been been a lot of people who bend the truth when it comes to stating what happened and try to cash in on something that in most cases was not Apple’s fault. 

    If you do have something like this happen to you. The best recourse is to work with Applecare who will assign someone to your case and can work with you to replace any property that was damaged due to Apple’s device failure and possibly offer you something as an appeasement. 

    The fact that that he demanded to keep his old device shows that he is very naive. He can go ahead and start a lawsuit against Apple, but the burden of proof is on him that the device is defective and caused the failure.
    Apple’s engineering team is so good they can show what caused the failure and if it was Apple’s fault or not. 
    The case or beats headphones can go a long way. I really do think that the stores ought to bend over backwards as a policy. It used to be that way, and those days should have continued, especially in cases where it's clear that the device failed without the user contributing to the failure, not saying that this one is one of those clear-cut cases.

    I think we're all misunderstanding what happened in this case - He chose to keep his device when the store did the default and nothing more. They offered to exchange it for a fresh one, but not do anything to make him feel better about the ruined pants or about the cell bill he'd pay for service he couldn't use. Not pacified by this, he kept the phone and didn't take the offer out of frustration, not naivety is my speculation.

    This isn't abnormal: if you don't like the experience you get with one rep, try again with a new rep, is a common lesson learned from dealing with customer service. In a good organization, that shouldn't make a difference, but experience teaches us that it does, whether from a cable company retentions dept., a cell phone customer service line, or sometimes, AppleCare. 
    dysamoria
  • Review: 802.11ac Synology RT2600ac router is the best AirPort replacement we've found yet


    GHammer said:
    While I had this unit, it performed well. Great throughput on WiFi (both bands), excellent reporting is available, easy enough to configure the options that are available.

    If you need more than what comes in the box, like port forwarding IPV6, iptables type routing are a couple that come to mind, you are out of luck.

    Support was quick, but not really useful. Synology responded quickly but could not solve problems at the time. They would have you enable remote access to the router then someone would login and do 'things' at a later time, maybe days later.

    In all, I had a flaky LAN port and with the other things I need but weren't available, I returned it and stayed with a unit that had Asuswrt-Merlin available, an ASUS 86U, and haven't looked back.
    IPv6 port forwarding worked. I wonder if you were on an older version of the router firmware? 
    Iptables is something you find in Merlin, ddwrt, openwrt. Here, the rules in the interface conform to patterns similar to iptables (protocol, source up, source port, destination up, destination port, allow or drop. 

    I just ssh’d into into the Synology and using vi to view /etc/firewall/firewall_rules_security.dump and firewall_6_rules_security.dump it looks like it’s using iptables under the covers. 

    Not quite the the same as typing them directly into ddwrt, but still- I don’t imagine users coming from AirPort Extreme really want to compose their own iptables. 

    I agree a flaky lan port and support that wants to remotely admin without saying when or what they’re doing is not the experience i’d want either. 
    watto_cobra
  • Review: 802.11ac Synology RT2600ac router is the best AirPort replacement we've found yet

    linkman said:
    The Synology RT2600ac is one of the most flexible routers we've seen. It isn't always the easiest to configure for some strange edge case uses, but nearly every option seems to be present. We used the IPTV settings Synology provides to configure the WAN port on VLAN 2 with medium priority for Quality of Service (QoS), and were able to replace the network box modem our Internet service provider requires. We were able to connect the router directly to the fiber jack, something other routers haven't been able to do without another device in the middle.
    I'm at a loss as how you connected this directly to the fiber jack. Synology's web page doesn't list a fiber connection on the features or specs, and none of the pictures you supplied show a fiber connection. Can you explain further?
    The fiber jack, or ONT (optical network terminal) has fiber in one side of it and Ethernet out the other. 

    The ISP normally requires their modem to authenticate service. AT&T changes auth every 14 days (I believe. It’s been a while since I had their service.) it is possible for services that require it to place a managed switch between router and fiber jack to set the wan Ethernet to VLAN 2, priority 3, which allows you to use this router without the isp provided modems. Here, Synology has settings which do this so the managed switch is not needed. They are the only router we have tested to allow this. The Ubiquiti amplify are almost able to - they set the VLAN id but do not do port priority, which results in the 1Gbit line delivering 10Mbit. 

    Thats is all this comment was to say is, there are esoteric options and this thing supports them, which is kind of awesome. 

    It it does not have sfp or a fiber transceiver. Which is fine. I apologize for any confusion I caused by mentioning this. 
    watto_cobran2itivguy